Benedict Appleby The Grange Road Trading Co.

My feedback

  1. 19 votes
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    Benedict Appleby The Grange Road Trading Co. supported this idea  · 
  2. 77 votes
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    Benedict Appleby The Grange Road Trading Co. commented  · 

    Dear Shipstation,

    I'm getting a little cross about the lack of movement on this much needed feature. I've just had two more orders completely botched because vital notes were accidentally deleted by staff. We are looking like a bunch of dufuses.

    I accept that training of staff is my responsibility, but I want my processes to be foolproof.

    If us, your customers, are pulling in orders from multiple sources, we need a centralised comment system that is timestamped to be able to control the chaos. I have staff manually typing dates and making mistakes, not bothering to add notes b/c it's all too hard and everybody ASKING ME TOO MANY QUESTIONS!!!

    If we had this timestamped note system, and could get it added to your Zapier integration, I get excited about all the apps I could post notes from about progress on jobs! Think about it people. THIS WOULD BE AWESOME!!!

    Imagine a world where staff around the world are accountable for their actions, where customers are given accurate information ALL THE TIME, where delivery instructions are honoured, where payment info from other apps can be captured, where inventory arrival notes that jobs are waiting can be captured, where all customers are created equal!

    It sounds like a world I want to be a part of. And as the controller of this world, Shipstation, this make you some kind of a God.

    So go on, be a benevolent entity and give us our timestamped comments!!

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    Benedict Appleby The Grange Road Trading Co. commented  · 

    Just had another day where we had no notes to refute customer claims of poor service. Time and date stamping lets us create trackable, great customer service. We need this!

    Benedict Appleby The Grange Road Trading Co. supported this idea  · 
  3. 3 votes
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    Benedict Appleby The Grange Road Trading Co. commented  · 

    Hi - can I recommend you move these votes over to this post below (pretty much the same thing, but has a lot more votes), and there's strength in numbers for this important feature!!

    http://feedback.shipstation.com/forums/330429-product-feedback-fresh-ideas/suggestions/4154055-more-user-friendly-internal-notes

  4. 41 votes
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    Benedict Appleby The Grange Road Trading Co. supported this idea  · 
  5. 368 votes
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    Thank you for your feedback and supporting comments!

    We’ve sent this feedback to our product team to consider in our 2021 roadmap.

    We encourage you to continue to vote and comment on this request to let us know any details around this feature that may help you solve your specific business challenges.

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    Benedict Appleby The Grange Road Trading Co. commented  · 

    MUST HAVE. Taking this idea one step further for all those 100's of countries out there that don;t have a shipping supplier that works with ShipStation yet (I'm looking at you Australia!!), can we PLEASE have the ability to create CUSTOM SHIPPING LABELS as well as custom shipping methods. Then we can just print normal address labels for customers to stick on our parcels. Just use the same design engine you have for your packing slips, Shipstation. And then we will have a workaround until we get your awesome software working with DHL, TOLL, Australia Post, whatever!

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