dianabc

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  1. 245 votes
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    Previously our Endicia integration provided the ability to print pay-on-use USPS return labels if your Endicia account was enabled for this feature.

    We are currently exploring the pay-on-use option for other USPS postage providers. We will update this post with more information when available.

    dianabc supported this idea  · 
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    dianabc commented  · 

    We create pay-on-use return labels for every shipment we send out. We want to give customers the option to print their labels at home/office. Please add the ability to check a shipment as requiring the label be emailed to customers (not every customer will want an emailed label, potentially).

    Thanks!

  2. 14 votes
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    dianabc commented  · 

    I completely endorse this request. We are in the exact same position - our return shipments weigh much less than outgoing shipments. Because we can't adjust the return label weight, we end up paying more than we should for the return shipment.

    dianabc supported this idea  · 
  3. 41 votes
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    Thank you for taking the time to bring this up @KateME! I found a couple of other ideas that expressed the same business challenge and merged them here so the votes can be heard all in one place.

    At this time, we would like to see additional interest in this idea and hear what other users have to say before moving forward.

    To send emails when you are marking your returns as received, you’ll have to send them one-by-one by opening each order detail window and click on the email address to open your computer’s default email program.

    If you’d like to see email addresses in bulk, you can create custom exports from either the Orders or Shipments page to export the email addresses of your selected orders. Here’s more info on custom exports: https://help.shipstation.com/hc/en-us/articles/206638777

    dianabc supported this idea  · 
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    dianabc commented  · 

    It would be great if, when receiving returns in ShipStation, you had the option to notify customers using a form template. This way the customer knows the status of their return.

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