10 votes2 comments · Product Feedback & Fresh Ideas » Selling Channels, Carriers & Other Connections · Admin →
Thank you for submitting this request and helping us to improve ShipStation! We currently support “pay-on-use” return labels with FedEx and UPS. We plan to add this functionality for USPS and other carriers soon. We’ll be sure to update this request once this feature has been implemented. Please note that we cannot support this functionality unless the provider supports it as well. We’re working hard with our partners to get this added.
ShipStationdianabc shared this idea ·
We recently released our newly improved Enhanced Returns feature!
We hoped to address concerns like this to make returns an easier process.
You can check this out here: https://help.shipstation.com/hc/en-us/articles/115001232008
If this feature hasn’t met your needs, we would love to hear how else to help and improve!dianabc commented
I completely endorse this request. We are in the exact same position - our return shipments weigh much less than outgoing shipments. Because we can't adjust the return label weight, we end up paying more than we should for the return shipment.
Thank you for taking the time to bring this up @KateME! I found a couple of other ideas that expressed the same business challenge and merged them here so the votes can be heard all in one place.
At this time, we would like to see additional interest in this idea and hear what other users have to say before moving forward.
To send emails when you are marking your returns as received, you’ll have to send them one-by-one by opening each order detail window and click on the email address to open your computer’s default email program.
If you’d like to see email addresses in bulk, you can create custom exports from either the Orders or Shipments page to export the email addresses of your selected orders. Here’s more info on custom exports: https://help.shipstation.com/hc/en-us/articles/206638777dianabc commented
It would be great if, when receiving returns in ShipStation, you had the option to notify customers using a form template. This way the customer knows the status of their return.