171 votes29 comments · Product Feedback & Fresh Ideas » Selling Channels, Carriers & Other Connections · Admin →
We, as I would imagine many sellers, utilize ShipStation for order Triage. Sometimes, orders will set in "Pending" status for some time while Amazon completes their verification / billing authorizations. Understandably, when the order finally *is* approved and imported into ShipStation, customers are expecting it to be shipped immediately as it may have been in pending status - in some cases - for multiple days.
It would be helpful to import PENDING orders in Shipstation so that these items can be picked / prepped (but not yet packed) in anticipation of the approved order coming through. In our experience, these orders are ultimately approved the vast majority of the time.
These orders could be placed in the "On Hold" category -- or perhaps in a new "Pending" category. Either way, it would be extremely helpful to be able to see these in-process orders so that our warehouse staff can be prepared to ship them quickly.
Pending order details *are* available via Amazon's API. We use a separate third party inventory management software and they import pending orders for the purposes of managing stock levels.
This seems like a low-hanging fruit quality of life improvement for Amazon sellers.
So, just to help us better understand, would this idea work best for you if it automatically printed whenever an order came in? So, say, an order comes in on Sunday at 4:00 a.m., it should print then. Or would it be better if whenever you log in to ShipStation and have it active that you would prefer to have the packing slips printed out then?
I don't think it's necessary to over-complicate this process. Whenever an order comes in - the packing slip auto-prints to the designated ShipStation connect printer. If orders are printing overnight / over the weekend they can be picked up off the printer first thing Monday.
This is such low hanging fruit - come on ShipStation. Order comes in -> packing slip auto prints via ShipStation Connect -> warehouse received packing slip -> picks and packs order. This would require such minimal development effort given the infrastructure already in place, and is a no brainer in terms of necessary functionality.
Is this being worked on? Is anyone listening? Please respond.
We were also hoping for automatic packing slip functionality
72 votes17 comments · Product Feedback & Fresh Ideas » Selling Channels, Carriers & Other Connections · Admin →
We are in the early stages of an integration with the Amazon Buy Shipping API! However, there are some limitations/restrictions for using this service in ShipStation.
At this time, the Amazon Buy Shipping API is only available for sellers using the “MFN Prime” service offered by Amazon. “MFN Prime” refers to orders that are listed as “Prime” on Amazon, but shipped directly by a seller. Historically, only orders that were fulfilled by Amazon (FBA) were eligible for “Prime” status. Orders not listed as “Prime” are not eligible for the Amazon Buy Shipping API in ShipStation.
If you would like to learn more about this service, and if you’re eligible to have the Amazon Buy Shipping API enabled on your ShipStation account, please contact your Account Manager or email Support@ShipStation.com
This feature will additionally allow Amazon sellers participating in the Seller Fulfilled PRIME (MFN PRIME) program to ship their PRIME orders via ShipStation. Currently, the only way to ship these orders is manually via the Buy Shipping tool on SellerCentral or via ShipRush, which is apparently the only third party integrator currently supporting the API.
144 votes34 comments · Product Feedback & Fresh Ideas » Selling Channels, Carriers & Other Connections · Admin →
The product team will review your request and you’ll hear from us once we have made a decision.
Please comment on this thread if you have any additional thoughts to add.