Brent Synyshyn Sundog Distributing (USA) Inc.

← Customer Feedback for ShipStation

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  1. Purchase Orders!

    33 votes
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    4 comments  ·  Product Feedback & Fresh Ideas » Product Records  ·  Flag idea as inappropriate…  ·  Admin →
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    Brent Synyshyn Sundog Distributing (USA) Inc. commented  · 

    This is a badly needed feature. A lot of companies won't receive a package if the PO isn't on it. Right now we have to use a custom field for it but it would be better if this field was included separately.

  2. Copy Automation Rules

    47 votes
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    9 comments  ·  Product Feedback & Fresh Ideas » User & Account Mgmt  ·  Flag idea as inappropriate…  ·  Admin →
    Brent Synyshyn Sundog Distributing (USA) Inc. shared this idea  · 

  3. Automated email for Reports

    69 votes
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    18 comments  ·  Product Feedback & Fresh Ideas » Insights & Reports  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  AdminShipStation (Product Owner, ShipStation) responded

    Hey @Daniel, thank you for adding your idea! Are you only interested in the shipping cost report or are you looking to generate several weekly/monthly reports? Would this just be for you or for other eyes as well?

    Brent Synyshyn Sundog Distributing (USA) Inc. supported this idea  · 

  4. Automatic Order Created When a Returned Item Arrives

    2 votes
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    0 comments  ·  Product Feedback & Fresh Ideas » Order Management  ·  Flag idea as inappropriate…  ·  Admin →
    Brent Synyshyn Sundog Distributing (USA) Inc. shared this idea  · 

  5. print customs forms automatically

    23 votes
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    2 comments  ·  Product Feedback & Fresh Ideas » Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  AdminShipStation (Product Owner, ShipStation) responded

    Hey @YFinder! Thank you for taking the time to post your idea. We’ll keep your idea in mind when updating our printing workflow, but for now we’d like to hear what users have to say about customs forms.

    In the meantime, there are two ways you can print these forms without leaving the Orders page:
    1. If you are shipping from the Order Details window, there is a paper icon next to the tracking number you can click to print.

    2, If you’re using batches and the Label Batch Status window pops up, you can access “Other Forms” by selecting the “Other Documents” menu located under "Packing Slips.

    Lastly, we are able to send this data electronically to UPS and FedEx, read this for more info: https://help.shipstation.com/hc/en-us/articles/206640437

    Brent Synyshyn Sundog Distributing (USA) Inc. supported this idea  · 

  6. Manually add a new customer without having to import CSV file.

    27 votes
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    6 comments  ·  Product Feedback & Fresh Ideas » Customer Records  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  AdminShipStation (Product Owner, ShipStation) responded

    Hi guys! Thanks for your continued support of this idea. While there is not a way to manually create a new customer record, you can create a manual order and as long as it has a unique email address, this will create a new product record for this customer. This manual order can then be cancelled, merged, or even have its manual store deactivated, and regardless of these order-level actions, the customer record will still remain!

    Brent Synyshyn Sundog Distributing (USA) Inc. supported this idea  · 

  7. Is there a way to charge the customer for the return label?

    157 votes
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    50 comments  ·  Product Feedback & Fresh Ideas » Returns Management  ·  Flag idea as inappropriate…  ·  Admin →
    In consideration queue  ·  AdminShipStation (Product Owner, ShipStation) responded

    Thank you for all your feedback.

    This idea is under consideration as we look at ways to improve the Branded Returns Portal. We are still seeking feedback on what the ideal experience would be, both from the merchant perspective as well as from your customer perspective. Please feel free to leave additional comments with your thoughts about how you’d like to see this implemented.

    Brent Synyshyn Sundog Distributing (USA) Inc. supported this idea  · 

  8. Include both Billing Address and Shipping Address when d/l 'ing orders

    147 votes
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    28 comments  ·  Product Feedback & Fresh Ideas » Order Management  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  AdminShipStation (Product Owner, ShipStation) responded

    Thanks for leaving your thoughts, everyone! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.

    Brent Synyshyn Sundog Distributing (USA) Inc. supported this idea  · 

  9. Add Picked Up, Hand Delivered as Mark as Shipped carrier options

    365 votes
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    101 comments  ·  Product Feedback & Fresh Ideas » Order Management  ·  Flag idea as inappropriate…  ·  Admin →
    In consideration queue  ·  AdminShipStation (Product Owner, ShipStation) responded

    Thank you for your feedback and supporting comments!

    We’ve sent this feedback to our product team to consider in our 2021 roadmap.

    We encourage you to continue to vote and comment on this request to let us know any details around this feature that may help you solve your specific business challenges.

    Brent Synyshyn Sundog Distributing (USA) Inc. supported this idea  · 

  10. Chat feature between users

    5 votes
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    1 comment  ·  Product Feedback & Fresh Ideas » Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →
    Brent Synyshyn Sundog Distributing (USA) Inc. shared this idea  · 

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