1factoryradio

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  1. 39 votes
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    1factoryradio commented  · 

    There are a couple situations that quickly come to mind:

    - If customer, "John Smith" purchased something a year ago as well as a month ago but we need to refer to notes on the order from a year ago, we need to go through Advanced Search as the links for Order #, Customer Name, etc will not appear. Aside from being a hassle, we often don't know when this order was from exactly so we're forced to go waaaay back to make sure it's captured.

    - Similar to the above scenario, if John Smith purchased something a month and a year ago, the only order that appears in the search is the one from the month ago making it appear as if John Smith has only ever made one purchase from us. In the past, it was very easy to search for ALL purchased from John Smith using the Search All History button.

    - You don't offer an "Order #" style link for other common searches such as marketplace username that work just fine within the normal search and used to work fine in the Search All Time function.

    There are many more stumbles that come from daily use but there are three that quickly come to mind. It is extremely important to us that this feature be restored to its previous functionality.

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    1factoryradio commented  · 

    This is extremely important to us as well. Not having it disrupts our whole workflow.

    1factoryradio supported this idea  · 
  2. 4 votes
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    Thanks for bringing this up! What kind of information are you looking to pull over into Quickbooks?

    If you’re looking for a way to export data out of ShipStation, you can get the internal notes from your orders page. Once you’ve clicked on “Export orders”, check the box that says “show advanced options”—this will reveal much more information about your orders including the data you’re looking for.

    Please let me know here if this isn’t what you were looking for so we can see if there’s anything else you can do today!

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    1factoryradio commented  · 

    We're not looking to export for QuickBooks but we need the ability to export Internal Notes from the Shipments tab, not the Orders tab. It's quite confusing that it's available for one but not the other.

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    1factoryradio commented  · 

    This is a very important feature for us as well.

    1factoryradio supported this idea  · 

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