Jason Hanan Pro Audio LA

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  1. Allow users to create a filter displaying orders that are late + orders that should "Ship By" today

    2 votes
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    0 comments  ·  Product Feedback & Fresh Ideas » Order Management  ·  Admin →
    Jason Hanan Pro Audio LA shared this idea  · 

  2. In-Store Pickup should be a service mapping

    43 votes
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    13 comments  ·  Product Feedback & Fresh Ideas » Order Management  ·  Admin →
    under review  ·  AdminShipStation (Product Owner, ShipStation) responded

    Hi Jason! Thanks for bring this up (and the kudos!) Have you looked into tagging your local orders? This will help increase visibility and you can automate the tagging.

    If you’ve got “local pickup” as an option on your store, we can import that value as the requested service (depending on which selling channel you’re using). If the requested service appears, you can make an automation rule that says “If requested service (marketplace) equals local pickup, then apply a tag”.

    Once you get there, you can use the mark as shipped method to move the order from awaiting shipment to shipped.

    Let us know here in the product feedback forum if you’ve got any questions or more information to clarify your idea.

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    Jason Hanan Pro Audio LA commented  · 

    That's a pretty sad workaround. My staff don't worry about tags when they go to ship an order. They merely go to choose the cheapest shipping method possible when they notice that the shipping method seems to be missing. Having In-Store Pickup as a mapped option and also trying to prevent/warn a staff member when they accidentally try to ship an order that's for pickup has already happened numerous times to us, ******* off customers, incurring unnecessary shipping costs, and even in one case the expensive package went missing with the USPS causing a whole fiasco. In-Store Pickup should be able to be mapped as a shipping method. Period. Any silly workaround is just not acceptable for something so fundamental to order fulfillment. You guys should fix this ASAP. I can't imagine it would be hard, and there are no doubt countless users who would appreciate this.

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    Jason Hanan Pro Audio LA commented  · 

    Yeah, that's not an elegant solution. This needs to be mapped to the Shipping Service were folks look at shipping services -- not a workaround with tagging. I think you guys would be well advised to incorporate this.

    Jason Hanan Pro Audio LA shared this idea  · 

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