JASON Pro Audio LA

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  1. 112 votes
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    JASON Pro Audio LA commented  · 

    Thanks for engaging, but respectfully, this does not address the real issue. It's quite easy to type in ISPU or PICKUP and choose "Other" as the shipping service when marking an order as shipped. The actual problem is a staff member pulling up an order to fulfill it, and not having a clear indication ANYWHERE in ShipStation or on an invoice or packing slip that prints from ShipStation that says it's an In-Store Pickup. Probably a dozen times a staff member has shipped an order that's an In-Store Pickup because there's no indication anywhere that something is an In-Store Pickup. Using tags as a workaround is not good because then employees have to manually remember to check tags every time they ship an order? That's not going to work. We need a specific mapping that correlates to an "In-Store Pickup" in the ship method. This will prevent an order accidentally getting shipped which is what's important here.

    Thanks,
    Jason

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    JASON Pro Audio LA commented  · 

    That's a pretty sad workaround. My staff don't worry about tags when they go to ship an order. They merely go to choose the cheapest shipping method possible when they notice that the shipping method seems to be missing. Having In-Store Pickup as a mapped option and also trying to prevent/warn a staff member when they accidentally try to ship an order that's for pickup has already happened numerous times to us, ******* off customers, incurring unnecessary shipping costs, and even in one case the expensive package went missing with the USPS causing a whole fiasco. In-Store Pickup should be able to be mapped as a shipping method. Period. Any silly workaround is just not acceptable for something so fundamental to order fulfillment. You guys should fix this ASAP. I can't imagine it would be hard, and there are no doubt countless users who would appreciate this.

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    JASON Pro Audio LA commented  · 

    Yeah, that's not an elegant solution. This needs to be mapped to the Shipping Service were folks look at shipping services -- not a workaround with tagging. I think you guys would be well advised to incorporate this.

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    JASON Pro Audio LA commented  · 

    ShipStation is much more than just shipping software -- it's a platform to manage the logistics of a business. In-Store Pickup is very common for us, and it's important that staff who are processing orders be aware of that fulfillment method when seeing the orders list etc. Please create a Service mapping for In-Store Pickup! Thank you! You guys rule!

    Jason

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