191 votesstarted · 31 comments · Product Feedback & Fresh Ideas » Selling Channels, Carriers & Other Connections · Admin →
The way it works is you print or send the customer a label and it acts like they postage is prepaid. When the item gets to the post office they weight it and charge the postage against your account. You can either put money on deposit with the post office or you can open a CAPS account that lets the post office debit your bank account. You can also track the shipment just like any other. The advantage is if you don't know the weight of items no need to worry, also if the customer never uses the label you are not charged.
I have a MRS account it is $800 a year, but it doesn't require you pay for shipping until item arrives. This saves lots of money from people who never return the item although you have paid the shipping.
Thank you for taking the time to bring this up @KateME! I found a couple of other ideas that expressed the same business challenge and merged them here so the votes can be heard all in one place.
At this time, we would like to see additional interest in this idea and hear what other users have to say before moving forward.
To send emails when you are marking your returns as received, you’ll have to send them one-by-one by opening each order detail window and click on the email address to open your computer’s default email program.
If you’d like to see email addresses in bulk, you can create custom exports from either the Orders or Shipments page to export the email addresses of your selected orders. Here’s more info on custom exports: https://help.shipstation.com/hc/en-us/articles/206638777
When you check a RMA package as received you have the option to send an email to the customer letting them know we got the package.