chesshouse

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  1. 140 votes
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    chesshouse commented  · 

    What "Chris Regan PlayBetterStore.com", suggested would be helpful. Here's another potential option too:

    A generic features that alerts customers to the return cost and that the return cost may be deducted from their refund.

    In Branded Return Portal Settings:
    1) Add a checkbox "Show Customer Return Label Cost"
    2) Add a text field "Label Cost Message"

    So, somewhere in the customer GUI, they see something like this:
    (1) Return Label Cost: $9.30.
    (2) With the exception of damage or fault on the part of [Business X], we may deduct the return label cost from your refund. If you have questions, please contact us"

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  2. 5 votes
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    Thanks for bringing up all this great info on returns, @chesshouse! Your return labels have the RMA number printed on them. Once you receive a package, you can use the advanced search on the shipments page to look up orders by the RMA number.

    When you use advanced search on shipments, remember to change the category to returns (this is the first field you see after clicking “advanced search”). This will be the most direct way to look up your returns.

    You can also do a quick search by your customer’s name or city. This will pull up all of the shipments associated with their name or the city. Then you can click on the returns tab to view all returns.

    As for your spreadsheet logging, can you give me more detail on what you’re doing with it?

    chesshouse commented  · 

    Great to see the returns search results, that portion is helpful.

    We use the spreadsheet log to make sure that all returns have been properly refunded, track how many days it took to refund (we have a commitment to process within 3 business days of receipt) and whether items were restockable (shipping damage), Did they use our return label?, and any additional notes.

    I could see using the returns search results for most of this, if there was a tag column. Then we could add a tag like "refunded", "Partially refunded", etc., which would help indicate what still needs to be handled by our team.

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  3. 44 votes
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    chesshouse commented  · 

    I would go further here to suggest that the notification should come when a customer first creates a return and then a secondary notification when the package is picked up by a carrier. For the most flexibility, these notifications might just be check boxes so businesses could choose whether to receive the notification or not.

    As I mentioned in another post, this 'heads up' allows companies that are very proactive about returns to potentially reach out to customers and offer a better resolution than the return, such as:

    --Component replacement (when only a part of the product needs to be replaced)
    --Full item replacement (when a product return is not necessary)
    --Product Assistance (when assisting the customer with the item can change their mind about returning it.. ie they were using it incorrectly).

    chesshouse supported this idea  · 
  4. 66 votes
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    chesshouse supported this idea  · 
    chesshouse commented  · 

    In a similar, but albeit different vein, since Shopify doesn't allow custom order statuses, we would like to see the ability to map ORDER TAGS to a STATUS, making Purchase Orders, Back Orders, etc a bit easier to automated and direct.

    Ex. An order tag of "order_BO" could be mapped to a "HOLD" status until the tag is removed.

    Currently, we're up against trying to figure out an automated way to prevent paid orders with back order from importing into "Awaiting Shipment". Shopify just updated their API to be exponentially easier to use and get useful information from. I think ShipStation needs to dig into this further and offer more status mapping options

  5. 126 votes
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    Thanks for your feedback! We’d like hear other scenarios from other users so we can revisit this idea. What specific workflow requires shipping unpaid orders? What is the most frustrating thing about having to ensure orders are paid for before you ship them (or mark them as paid)? We look forward to hearing more from you!

    chesshouse commented  · 

    One way that this could be accomplished:
    If the Selling Platform offers Order Tags, it would be helpful if ShipStation can assign status based on that.

    If the Order tag was "NET30" or "POAPPROVED" (or whatever), ShipStation would import as "Awaiting Shipment".

    Another option:
    Allow Automated Rules to off an action "Mark as Paid" OR override Order Status to "Awaiting Shipment". Since an automated rule can look for specific a number of different things (SKUs being one). A certain SKU could be used to automate this "NET30".

    OR Combine those ideas and allow Automated Rules to search Order Tag for a specific tag and override status to "Awaiting Shipment" or "Mark as Paid" as the action.

  6. 333 votes
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    chesshouse commented  · 

    This would be excellent to have.. especially with selling on Amazon, we have to cross reference what kit includes what... but if it were automatically associated to print on the packslip, that would be a great time saver for our shipping department!

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