Sebastian Wolff Materia Collective LLC

← Customer Feedback for ShipStation

My feedback

  1. Add a duplicate order feature

    185 votes
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    74 comments  ·  Product Feedback & Fresh Ideas » Order Management  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  AdminShipStation (Product Owner, ShipStation) responded

    Hi, everyone! Thanks for showing your support here! Can you tell us more about what you would use this feature for?

    From the previous comments it looks like some users are looking to use this for exchanges or more accurate accounting. Do you all agree?

    What do you think about our re-ship feature? Every time you re-ship an order, we will show you all the tracking numbers related to that order and its status. You’re able to change the order details for each label you re-ship.

    More info on re-ship (not to be confused with re-print): https://help.shipstation.com/hc/en-us/articles/206638607

    Please let us hear your comments in the forum and add your ideas with other users so we can get the full picture!

    Sebastian Wolff Materia Collective LLC supported this idea  · 

  2. international return labels

    132 votes
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    39 comments  ·  Product Feedback & Fresh Ideas » Returns Management  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  AdminShipStation (Product Owner, ShipStation) responded

    Hi everyone! Thanks for your comments here on international return labels. Can you tell us more about how you handle international returns? For example, if they follow the same return policy as your domestic returns or if there are more restrictions since international shipping requires additional documentation?

    Sebastian Wolff Materia Collective LLC supported this idea  · 

  3. Support for Bundled Products / Update Inventory for Bundles

    641 votes
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    planned  ·  154 comments  ·  Product Feedback & Fresh Ideas » Product Records  ·  Flag idea as inappropriate…  ·  Admin →
    Sebastian Wolff Materia Collective LLC supported this idea  · 

  4. Email Authentication based on Client Domain

    243 votes
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    89 comments  ·  Product Feedback & Fresh Ideas » Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  AdminShipStation (Product Owner, ShipStation) responded

    Hey, @all

    Thanks for your continued support on this idea, we don’t have any updates to report on the status of how we authenticate email addresses based on client domains, but any updates will be posted through this thread.

    But, please continue providing your experiences with how the lack of this feature impacts your workflow.

    An error occurred while saving the comment
    Sebastian Wolff Materia Collective LLC commented  · 

    This continues to impact deliverability. AOL and other servers have begun throttling ShipStation IPs, resulting in undelivered emails. "Destination deferred - Email was deferred due to the following reason(s): [IPs were throttled by recipient server] (attempt #12)"

    An error occurred while saving the comment
    Sebastian Wolff Materia Collective LLC commented  · 

    This is important to us as well. Are SPF and DKIM signatures on the roadmap? Deliverability is impacted by not having this option.

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