David Friedman Ficks Music

My feedback

  1. 107 votes
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    Hey @Eric, thank you for taking the time to post your feedback here! ShipStation shouldn’t take a week to update your orders, and I see you’ve opened a few tickets with our team. I’m glad you’ve gotten in touch with us about this and that a few of our folks were able to give you some more information on how our update processes work.

    I am going to keep your feedback handy if, in the future, we end up making such a change and would like to invite users to try it out, but it this type of update is not in the foreseeable future. Your idea will remain active here in the forum so we can see what other users are running into business challenges because of this update frequency.

    David Friedman Ficks Music supported this idea  · 
  2. 61 votes
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  3. 5 votes
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    As part of the Scan to Verify Shipment Items project, we’ll be adding support for searching by UPC in the Products and Inventory grids. If you use a hand held scanner you’d be able to scan the UPC into the search field until we implement a “scan to view product” type function.

    David Friedman Ficks Music shared this idea  · 
  4. 57 votes
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    Hi there! Thanks so much for your feedback on how we can improve ShipStation for your business. We look here to learn about common obstacles for our users so we can work on solutions.

    After reading many of the responses, it appears that one of the underlying needs described was to print labels on a 4×6 thermal printer and packing slips on an 8.5×11 printer, which you can now accomplish in ShipStation. http://feedback.shipstation.com/forums/126593-request-a-new-shipstation-feature/suggestions/4446885-print-thermal-shipping-labels-in-conjunction-with

    Since you’re asking for the ability to have one button for this function, we’ll leave this request open. Can you give us more detail about about your current workflow and what’s the hardest part not having a button that prints both labels/packing slips simultaneously vs two buttons?

    Thanks,
    ShipStation

    David Friedman Ficks Music supported this idea  · 
  5. 49 votes
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    David Friedman Ficks Music supported this idea  · 
    David Friedman Ficks Music commented  · 

    After trying to understand why our inventory counts were off (totals were fine, but per-bin counts were off), ShipStation help finally was able to tell me that deductions are done FIFO for the bins. So, a lack of visibility into the right pick bin when creating a pick list means that the picker might choose the wrong bin since they have no idea which inventory ShipStation will deduct from.

    In other words, having the location on the pick list is not a nice-to-have; inventory management is fundamentally broken without it.

  6. 126 votes
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    Thanks for your feedback! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features. Please be sure to comment back here so other users can collaborate as well.

    David Friedman Ficks Music supported this idea  · 
  7. 10 votes
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    Hey @mkujawski, thanks for taking the time to bring this up! When your orders come in with a specific service, you’re able to match this with a service and package type—we call it Shipping Service Mappings. Have you had the chance to check this out?

    For example, when your customer selects “Expedited” service in your shopping cart, you’ll be able to automatically set this to “USPS Priority Mail Express, Medium Flat Rate Box”.

    More info: https://help.shipstation.com/hc/en-us/articles/206640487

    David Friedman Ficks Music commented  · 

    Agreed, this would be incredibly helpful. We use the same set of packages across shipping services, so the service is not in any way tied to the package choice.

    Alternately, and perhaps better, would be to "memorize" the package used with a set of items and then default to that packaging the next time that item set is ordered. In many ways, this would be ideal as human intelligence is used to choose the right package the first time, but no thought is needed subsequently.

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