David Friedman Ficks Music

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  1. 153 votes
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    Hey @Eric, thank you for taking the time to post your feedback here! ShipStation shouldn’t take a week to update your orders, and I see you’ve opened a few tickets with our team. I’m glad you’ve gotten in touch with us about this and that a few of our folks were able to give you some more information on how our update processes work.

    I am going to keep your feedback handy if, in the future, we end up making such a change and would like to invite users to try it out, but it this type of update is not in the foreseeable future. Your idea will remain active here in the forum so we can see what other users are running into business challenges because of this update frequency.

    David Friedman Ficks Music supported this idea  · 
  2. 83 votes
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    Thank you for your feedback.

    ShipStation does already support unicode characters. Orders using these characters can be imported successfully and other documents, like packing slips, can print from ShipStation with these characters (see this example of an order using Kanji in the Ship To address with a packing slip in ShipStation: https://www.screencast.com/t/F0v4sm81hEls)

    However, many carrier label APIs will not accept these characters when we send them with the label request, which is why they often print with the ??? in place of the characters. This is why we recommend translating the Ship To address to use Roman characters.

    However, as part of our expansion into non-English speaking markets and general internationalization effort, we’ll be looking into what carriers don’t have this limitation so we can provide more thorough documentation around it later in 2021. For any carrier that does accept unicode characters and can print them on the label,…

    David Friedman Ficks Music supported this idea  · 
  3. 5 votes
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    As part of the Scan to Verify Shipment Items project, we’ll be adding support for searching by UPC in the Products and Inventory grids. If you use a hand held scanner you’d be able to scan the UPC into the search field until we implement a “scan to view product” type function.

    David Friedman Ficks Music shared this idea  · 
  4. 84 votes
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    Hey @Alex, thanks for posting this! Printing gets a little tricky to talk about since there are a few different ways to set these up. What kind of formats/paper sizes are you looking to print for your labels-only, packing slips-only, and both label + packing slip?

    David Friedman Ficks Music supported this idea  · 
  5. 73 votes
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    David Friedman Ficks Music supported this idea  · 
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    David Friedman Ficks Music commented  · 

    After trying to understand why our inventory counts were off (totals were fine, but per-bin counts were off), ShipStation help finally was able to tell me that deductions are done FIFO for the bins. So, a lack of visibility into the right pick bin when creating a pick list means that the picker might choose the wrong bin since they have no idea which inventory ShipStation will deduct from.

    In other words, having the location on the pick list is not a nice-to-have; inventory management is fundamentally broken without it.

  6. 146 votes
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    Thank you for your comments!

    Our product team is considering this as an improvement to ShipStations existing inventory offerings. Due to how store integrations typically work, this type of feature would likely be rolled out for specific store integrations and we’d love to know which stores you’d like us to focus on. Please continue to leave comments about how you would like to use this feature and for which stores. Thank you!

    David Friedman Ficks Music supported this idea  · 
  7. 14 votes
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    Hey @mkujawski, thanks for taking the time to bring this up! When your orders come in with a specific service, you’re able to match this with a service and package type—we call it Shipping Service Mappings. Have you had the chance to check this out?

    For example, when your customer selects “Expedited” service in your shopping cart, you’ll be able to automatically set this to “USPS Priority Mail Express, Medium Flat Rate Box”.

    More info: https://help.shipstation.com/hc/en-us/articles/206640487

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    David Friedman Ficks Music commented  · 

    Agreed, this would be incredibly helpful. We use the same set of packages across shipping services, so the service is not in any way tied to the package choice.

    Alternately, and perhaps better, would be to "memorize" the package used with a set of items and then default to that packaging the next time that item set is ordered. In many ways, this would be ideal as human intelligence is used to choose the right package the first time, but no thought is needed subsequently.

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