jewelrybyjohan

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  1. 156 votes
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    Hi, everyone! Thanks for showing your support here! Can you tell us more about what you would use this feature for?

    From the previous comments it looks like some users are looking to use this for exchanges or more accurate accounting. Do you all agree?

    What do you think about our re-ship feature? Every time you re-ship an order, we will show you all the tracking numbers related to that order and its status. You’re able to change the order details for each label you re-ship.

    More info on re-ship (not to be confused with re-print): https://help.shipstation.com/hc/en-us/articles/206638607

    Please let us hear your comments in the forum and add your ideas with other users so we can get the full picture!

    jewelrybyjohan supported this idea  · 
    jewelrybyjohan commented  · 

    We have customers that order sizers, to ensure that their ring will fit. The first shipment we do not want to send a shipment confirmation to close out the order as shipped in the market place. Having a duplicate order button would be helpful, as the sizers do not come in as a line item, they come through as a variation on the product. So splitting the order is not useful.

  2. 153 votes
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    jewelrybyjohan supported this idea  · 
  3. 74 votes
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    Hello,

    Thank you for submitting this request and helping us to improve ShipStation! We need to determine if this is possible through the carrier API. We do not actually generate any of the Commercial Invoices or Customs Forms. We send the shipment information to the carrier, then they generate the form in realtime and send it back to ShipStation so you can easily manage/print it. We will let you know once we have an update.

    Thanks again for your request,
    ShipStation

    jewelrybyjohan supported this idea  · 
    jewelrybyjohan commented  · 

    I ran out of votes, but I am totally with you!!

    NEED THIS ASAP.

    Also getting the API to bring in the customer phone number and email with the API, I was told that it was because it was on FedEx side. I know that they are working on trying to get the FedEx One Rate going, why not also try and get this fixed at the same time.

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