Chris

My feedback

  1. 292 votes
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    Hello everyone,

    I’ve posted the following response to our ShipStation community thread and want to also share here for transparency:

    Thank you for your candor with your feedback. We definitely understand and appreciate that the lack of responsiveness on this specific issue has been frustrating. We are working internally to improve how we review and respond to feedback so this doesn’t keep occurring in the future. And we apologize for failing to meet our users’ expectations around this feedback. We will do better and changes are already happening.

    Our product team is investigating how to implement a workable solution for this that will not impact other existing functionality and properly uses the notification service that’s embedded in ShipStation. There are really two issues here that need to be addressed and they don’t affect all users equally:

    Spam – ensuring the notification makes it to your user without getting filtered to…

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    Chris commented  · 

    Yesterday it got worse; or better depending on your perspective? Status: 4.4.7 notices piling up in our customer support system.

    100's of email delay notices streaming through since yesterday. At least we can confirm all the customers that have been complaining of no ship notice are justified.

    Does anyone have recommendations for a replacement that is not a zombie app? Endicia was our backup but now they're just more of the same. We can't wait another 4 years for basic maintenance let alone innovation.

    ShipStation used to make us happy (using 5+ years). That has not happened for quite some time.

    Chris supported this idea  · 
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    Chris commented  · 

    Seriously? 4 years between replies from SS?

    Gmail rejects all emails from ShipStation now. Not in spam folder, just blocked.

  2. 422 votes
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    Thank you for your feedback and supporting comments!

    We’ve sent this feedback to our product team to consider in our 2021 roadmap.

    We encourage you to continue to vote and comment on this request to let us know any details around this feature that may help you solve your specific business challenges.

    Chris supported this idea  · 
  3. 176 votes
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    Thank you for all your feedback.

    This idea is under consideration as we look at ways to improve the Branded Returns Portal. We are still seeking feedback on what the ideal experience would be, both from the merchant perspective as well as from your customer perspective. Please feel free to leave additional comments with your thoughts about how you’d like to see this implemented.

    Chris supported this idea  · 

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