michela

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  1. 19 votes
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  2. 221 votes
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    Thanks for leaving your thoughts, everyone! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.

    For now, as an alternate workflow suggestion, you could be marking these orders as shipped. You would want to set the carrier to “Other”, and then use the tracking field for your “Pickup” or “Pallet Delivery” custom message.
    Here’s an article to go over marking orders as shipped in case its needed: https://help.shipstation.com/hc/en-us/articles/206640507

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    michela commented  · 

    Yes, customer pickup is an obvious one (we currently use Other and then enter PICKUP as the tracking number). Further to this, Australia Post also offers discounted 3kg and 5kg satchels which we use heavily. We don't need Shipstation to generate a configured/paid label for us, just a dumb text label for us to stick onto the satchel.

    Having a custom shipping method that allows us to handle the "other" 25% of orders that don;t need paid labels generated by ShipStation would mean the software is a complete solution.

    michela supported this idea  · 
  3. 74 votes
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    michela commented  · 

    Yes @Chris Stuenkel Austin Bazaar - I just checked the Shipworks Demo and the History/Audit function is killer. Just what is needed at ShipStation (but better, b/c ShipStation does everything better!)

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    michela commented  · 

    And further to my last comment, it would be great if this Notes/Activity tracker was open to the API so we could post comments to it when other business processes had completed.

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    michela commented  · 

    Yes, this is the one area where staff get away with murder. We should be able to have a view of what the customer's process was like from order to delivery. Be great if a nag popped up too.
    At the moment, users are typing in dates themselves which is a huge pain.

    I'd like it even better if it was an entire Activity Tracker for each order e.g. not only what notes are made by staff at what date/time but also when tags were applied, when orders were assigned, when orders were put on hold, brought off hold, etc.

    For me as a manager, if a complaint comes in and I can see the whole timeline for a customer, it makes resolution so much easier.

    And then the last step would be somehow applying the above to Notes From The Buyer section. Actually, I guess these two sections could be unified in one to a global activity tracker of the order.

    michela supported this idea  · 

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