Caleb

My feedback

  1. 177 votes
    Vote
    Sign in Sign in with: ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    An error occurred while saving the comment
    Caleb commented  · 

    @Yfinder
    Par for the course for Shipstation at this point. Outside of adding some new marketplaces here and there, I can't think of a single feature they've added or improved upon in many many years, especially since they got bought by Stamps.com a few years ago.

    Caleb supported this idea  · 
  2. 243 votes
    Vote
    Sign in Sign in with: ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)

    Hey, @all

    Thanks for your continued support on this idea, we don’t have any updates to report on the status of how we authenticate email addresses based on client domains, but any updates will be posted through this thread.

    But, please continue providing your experiences with how the lack of this feature impacts your workflow.

    An error occurred while saving the comment
    Caleb commented  · 

    No updates from Shipstation since 2017 on this issue. Its now 2020.

    I've given up on this and stopped allowing shipstation to "Send as" from my company in order to:
    A) Actually have mail arrive and not get tagged as spam
    B) Have my DMARK/DKIM monitoring tools not go nuts about someone else sending under my company's email without authorization.

    An error occurred while saving the comment
    Caleb commented  · 

    This is still an issue in December of 2018.

    After reviewing the DMARC failure reports, it appears that ShipStation is using the SendGrid system, so I've implemented their SPF & DKIM steps:

    https://sendgrid.com/docs/glossary/dkim/

    https://sendgrid.com/docs/glossary/spf/

    Will see if this improves our deliverability issues with ShipStation emails without leaving our domain wide-open.

  3. 18 votes
    Vote
    Sign in Sign in with: ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    Caleb shared this idea  · 
  4. 155 votes
    Vote
    Sign in Sign in with: ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)

    Thank you for all your feedback.

    This idea is under consideration as we look at ways to improve the Branded Returns Portal. We are still seeking feedback on what the ideal experience would be, both from the merchant perspective as well as from your customer perspective. Please feel free to leave additional comments with your thoughts about how you’d like to see this implemented.

    An error occurred while saving the comment
    Caleb commented  · 

    Agreed with chesshouse , please merge these so they get better traction.

  5. 11 votes
    Vote
    Sign in Sign in with: ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    An error occurred while saving the comment
    Caleb commented  · 

    I'll 2nd this one, we need to be able to enable/disable this globally to force our ppl to put something in there. The shipstation RMA# doesn't reference back to anything we have internally.

    Caleb supported this idea  · 
  6. 4 votes
    Vote
    Sign in Sign in with: ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    An error occurred while saving the comment
    Caleb commented  · 

    Are you meaning you dropship for other Amazon/Newegg/Sears/etc sellers, or are those your stores?

    For us, we solved this by setting the "Company Name" setting under the shipstation store settings to be "<BrandName> on Amazon", where <BrandName> matches to "Ships & Sold by:" field the customer would (should) have seen on Amazon.com. Lather/rinse/repeat for all the other marketplaces.

  7. 23 votes
    Vote
    Sign in Sign in with: ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)

    Hi Caleb!

    An order’s record itself can never be deleted. It can be inactivated, but an order cannot be deleted. No order entry will be permanently wiped from the system. However, the system is working as intended that the order activity is removed after roughly 2 months.

    And to help us understand your workflow, how frequently are you going into orders that are older than 2 months old to check the activity? And is this under situations such as a wrong delivery address or when trying to see who on your team shipped a package, etc. that you go back to view these older orders’ activity?

    An error occurred while saving the comment
    Caleb commented  · 

    Do you have more info on this? I just pulled up several orders over a year old without issue.

  8. 23 votes
    Vote
    Sign in Sign in with: ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    Caleb supported this idea  · 
    An error occurred while saving the comment
    Caleb commented  · 

    This should be doable with a simple cname DNS entry for tracking.mycompany.com so long as ship station's HTML code is designed for it.

  9. 143 votes
    Vote
    Sign in Sign in with: ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)

    Thanks for leaving your thoughts, everyone! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.

    An error occurred while saving the comment
    Caleb commented  · 

    I'll +3 this as well.

    While I understand that shipstation itself has no direct use for the billing details, it is important for us to display this full info on packing slips. We also currently export data out of shipstation (since it connects to all our marketplaces, no other "cloud" company can do that) into QuickBooks. It makes accounting very difficult when all we get is the billing name, but no address or contact info.

    Caleb supported this idea  · 

Feedback and Knowledge Base