Ryan Clarke Cadres INC

My feedback

  1. 1 vote
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    Ryan Clarke Cadres INC commented  · 

    This would be useful and I think we would take advantage of this feature too. I will say however I would rather put an employee ID number on the packing slip than the first and last name as I don't think that info belongs on a packing slip. Also I think it would be more important to record this information on the order page rather than the packing slip.

  2. 6 votes
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    Ryan Clarke Cadres INC shared this idea  · 
  3. 371 votes
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    Thank you all for voting and commenting.

    The product team is reviewing your request and you’ll hear from us once we have made a decision.

    Some additional feedback we would love to hear:

    How often do you combine orders each week?
    Are there times you do not want to combine orders even though they are going to the same location?

    Feel free to add any more information that will help us make an informed decision by commenting here in the forum!

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    Ryan Clarke Cadres INC commented  · 

    Our issue is when the same customer makes 2 separate orders. While it may not happen extremly often it is frustrating when it does happen and we do not catch it. When this happens we usually do not catch it until it is too late and the orders are already shipped separately.
    Just an idea of a solution to this problem would be an automatic pop up window that notifies the user that there appears to be 2 or more orders with the same shipping information. Such window could show a summary of the 2 orders and ask the user if they would like to combine those orders now. This would allow some human intervention to prevent the system from accidentally combining 2 orders that otherwise should not be combined but at the same time allow for easy and quick combination of the 2 orders.

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    Ryan Clarke Cadres INC commented  · 

    Any update on this?

    Ryan Clarke Cadres INC supported this idea  · 
  4. 126 votes
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    Hey @Eric, thank you for taking the time to post your feedback here! ShipStation shouldn’t take a week to update your orders, and I see you’ve opened a few tickets with our team. I’m glad you’ve gotten in touch with us about this and that a few of our folks were able to give you some more information on how our update processes work.

    I am going to keep your feedback handy if, in the future, we end up making such a change and would like to invite users to try it out, but it this type of update is not in the foreseeable future. Your idea will remain active here in the forum so we can see what other users are running into business challenges because of this update frequency.

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    Ryan Clarke Cadres INC commented  · 

    I vote for this too. When we get an order that product is placed on hold in our wms so it is not oversold. In order for that item to be placed on hold it needs to be in the shipstation queue. This will become a problem for us if the auto updates are not made more frequent.

    Ryan Clarke Cadres INC supported this idea  · 

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