Rachel Quarnberg Audrey's Bear

My feedback

  1. 51 votes
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    Hey, @csr! Thanks for bringing this up! We’ll keep this in mind when updating our packing slips. For now, we’d like to see your idea gain more support from other users before making a decision.

    Can you tell us what makes the packing slips different between your two stores? Hopefully this added information will help other users better understand your idea so they can add their input and votes.

    Rachel Quarnberg Audrey's Bear supported this idea  · 
  2. 23 votes
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    Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this new feature. If you know any other users that are interested please send them here!

    Rachel Quarnberg Audrey's Bear supported this idea  · 
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    Rachel Quarnberg Audrey's Bear commented  · 

    We could also really use this feature. We use Zendesk for customer support, and want to have the ability to put an order link so that the agent/customer support rep can go directly to ShipStation to see order details from the link. Because the current ShipStation app for Zendesk is painfully bare as far as details go.... it doesn't bring up any of the information we need.

  3. 123 votes
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    Rachel Quarnberg Audrey's Bear commented  · 

    Seriously ShipStation, is it really that hard to add this feature? 4 years people are waiting for this? The continued canned response “tell us how you would use the feature” is tired and old. It’s pretty straightforward and obvious how useful this feature would be.

  4. 1 vote
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    Hi @Erica!

    Thanks for bringing this up! What goal are you looking to accomplish with this export? There may be another report that can help.

    If you go to the Insights page and click on reports, you can run the “Shipped Items” report that will give you things like order number, SKU, and tracking number, too.

    Please let us know here if this other report works for you by commenting here in the forum so we can open discussion with other users. Thanks!

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    Rachel Quarnberg Audrey's Bear commented  · 

    @Shipstation Admin: you did not understand the problem. I already know that I can add a custom field to an export from the shipments page. That isn't the issue. The issue is that the custom field is not searchable within the shipments page. In other words, when I'm on the shipments page and use the search field, data in my custom fields do not return any results (but, for some reason, results return just fine from the orders page). So, the requested fix is that "tracking numbers" be a selectable field for orders exports. Another fix would be allowing custom fields to be searchable from the shipments page.

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    Rachel Quarnberg Audrey's Bear commented  · 

    I could use this feature too-

    When we upload a bulk order export from Zulily into ShipStation, I use the "Custom Field" to add the purchase order number to each of the individual orders. I can bring up all of the orders in that Purchase Order by searching for that PO number in the "orders" section of ShipStation, but the "Custom Field" is not a field that is searchable in the "Shipments" section of ShipStation. So I have to do a lot of extra work to properly export tracking information for only the orders assigned to a particular Purchase Order. It would be really easy if I could just add the "tracking info" field to the orders export from the "Orders" section of ShipStation.

  5. 303 votes
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    Rachel Quarnberg Audrey's Bear supported this idea  · 
  6. 44 votes
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    Thanks for leaving your thoughts, everyone! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.

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    Rachel Quarnberg Audrey's Bear commented  · 

    Me too- our target is to ship within 7 days, because our products are hand made. It would be nice to be able to adjust the color settings.

    Rachel Quarnberg Audrey's Bear supported this idea  · 
  7. 128 votes
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    Hey @Everyone,

    Thank you for your feedback, we are actively reviewing this feature and appreciate all of your comment and votes.

    The product team will review your request and you’ll hear from us once we have made a decision.

    Please continue to share your ideas and additional information about how you’d use this “bulk email” feature by posting here in the forum.

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    Rachel Quarnberg Audrey's Bear commented  · 

    @ShipStation- what's going on with this? It's been under review now for more than 18 months, and it has been 6 months since the last update. This is a critical feature for us, as explained in previous comments.

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