eCommerce Manager

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  1. 11 votes
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  2. 32 votes
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    Hi, @KevinBeyond! Thanks for taking the time to bring this up. At this time, we’re not looking to add this function in the near future, but we’d like to hear more about your current workflow.

    Can you elaborate on what you mean by saving 30 – 60 minutes of time if you were able to choose when your orders import?

    Here’s some background info on how our automatic updates work: https://help.shipstation.com/hc/en-us/articles/206638707

    Please be sure to comment here in the forum so other users can understand and add their votes, too!

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    eCommerce Manager commented  · 

    Your background info on how automatic updates work only details the way the feature is supposed to be turned on. The feature itself doesn't work at all!

  3. 153 votes
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    Hey @Eric, thank you for taking the time to post your feedback here! ShipStation shouldn’t take a week to update your orders, and I see you’ve opened a few tickets with our team. I’m glad you’ve gotten in touch with us about this and that a few of our folks were able to give you some more information on how our update processes work.

    I am going to keep your feedback handy if, in the future, we end up making such a change and would like to invite users to try it out, but it this type of update is not in the foreseeable future. Your idea will remain active here in the forum so we can see what other users are running into business challenges because of this update frequency.

    eCommerce Manager supported this idea  · 
  4. 29 votes
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  5. 86 votes
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    eCommerce Manager commented  · 

    Absolutely agree with need of this feature or minimally to disable the mapping. The note_attributes field in Shopify is for order customization and contains json markeup based on Shopify's documentation. I don't understand why any this data is being automatically mapped to customer notes as it: 1) mask real buyers’ notes on the orders especially in the list view 2) not useful in notes to implement for print out or labels 3) not user friendly/readable due to json 4) imports unneeded data. The source of the data in this field (via 3rd party app or store customization) is irrelevant. Shopify field data format is specific, documented and should be consumed better than it is currently. ShipStation’s own documentation seems inconsistent with this current behavior regarding custom fields. They don’t “handle” custom fields/data but they are (but poorly) via this auto merge to notes.

    A previous decision to automatically merge and slam this markup data into a text blob is misinformed or poorly strategized. The field is under-managed as a halfway implementation. Either provide full mapping functionality or omit it the current mapping ….or at minimum be able to enable/disable the auto mapping of Shopify’s note_attrributes. For myself, I just wish to disable it all together as there is no custom data that I wish brought over for shipping. This unused data mask real customer notes.

    The suggested solution here is very like my own, but I would offer both a simple and then an Advanced feature (that could be developed/deployed in stages). A starting setting would be a simple disable/enabled control, but default enabled for backward compatibility. Optionally, provide advanced settings for key name listings with optimistic key name mapping, for example, if the key name not found in the note_attributes text of the order, skip it or merge it etc..

    1) Simple Enabled or Disabled: Map note_attributes to Customer Notes….does the same merging behavior currently if enabled.
    2) Advanced When Enabled: Optionally provide a way to indicate key names to map values to exiting fields, customer notes, or suppress.
    a. Add key name to find: choose Custom Field # to map value to
    b. Add key name to find: choose Customer Notes to map/merge value to
    c. Add key name to find: choose to Suppress value
    d. Default mapping if key name in note_attributes not mapped: Suppress or map/merge Customer Notes

    This note_attributes field begs for better data synchronization management. It’s very disappointing to see the current flow getting in the way of how we process orders and managing real customer notes apart from custom data. ShipStation should not continue to under-manage this field.

    https://help.shopify.com/api/reference/order

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