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  1. 481 votes
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  2. 174 votes
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    Thanks for your feedback! We’d like hear other scenarios from other users so we can revisit this idea. What specific workflow requires shipping unpaid orders? What is the most frustrating thing about having to ensure orders are paid for before you ship them (or mark them as paid)? We look forward to hearing more from you!

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  3. 164 votes
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  4. 549 votes
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    Thank you for your feedback and supporting comments! While this is not currently on the roadmap, our product team is aware of the demand for customizable pick lists. We are looking at what would be required implement this.

    We encourage our users to continue to vote and comment on this topic with any details about how customizable pick lists would solve your business challenges and what types of customization you are looking for.

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  5. 292 votes
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    Hello everyone,

    I’ve posted the following response to our ShipStation community thread and want to also share here for transparency:

    Thank you for your candor with your feedback. We definitely understand and appreciate that the lack of responsiveness on this specific issue has been frustrating. We are working internally to improve how we review and respond to feedback so this doesn’t keep occurring in the future. And we apologize for failing to meet our users’ expectations around this feedback. We will do better and changes are already happening.

    Our product team is investigating how to implement a workable solution for this that will not impact other existing functionality and properly uses the notification service that’s embedded in ShipStation. There are really two issues here that need to be addressed and they don’t affect all users equally:

    Spam – ensuring the notification makes it to your user without getting filtered to…

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    tmadmin commented  · 

    What is ShipStation's Sendgrid SPF Record? Per Sendgrid:
    https://sendgrid.com/docs/ui/account-and-settings/spf-records/

    ---
    Each SendGrid account gets a unique SPF TXT record to authenticate their outbound mailings. An example of such a record is:
    v=spf1 include:u123456.wl.sendgrid.net -all
    ---

    If you can tell us what to use in place of "u123456.wl" that will help. Doing a TXT record lookup on shipstation.com it looks like it should be: "u877888.wl139.sendgrid.net"

    We have that in place, but many gmail and yahoo users do not get their tracking emails. If you can provide a setting to send the emails as "tracking@shipstation.com" but set a Reply-To field on those emails to our store emails that would allow the emails to be sent from a valid server and customer could still reply to us with question.

    Thank You,
    Rich

    tmadmin supported this idea  · 
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    tmadmin commented  · 

    We are getting more and more complaints from AOL and Yahoo customers that they don't receive the tracking emails. We really need a solution for better authenticated emails then just adding an SPF record. (SPF we use is include:email.shipstation.com)

  6. 5 votes
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    tmadmin commented  · 

    Please make all the Sold To fields available as fields on the packing slip template. Currently just the Buyer Name is available, but anything you have, especially the Phone and Email fields, can be helpful to the customer. For example we often ship orders that are shipped to someone other than the buyer, such as a store or school and it would be nice to provide more information to that receiving customer about who placed the order that is getting shipped to them.
    Thank You,
    Rich

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  7. 176 votes
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    Thank you for all your feedback.

    This idea is under consideration as we look at ways to improve the Branded Returns Portal. We are still seeking feedback on what the ideal experience would be, both from the merchant perspective as well as from your customer perspective. Please feel free to leave additional comments with your thoughts about how you’d like to see this implemented.

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    tmadmin commented  · 

    The branded returns portal looks great, but we don't cover the return shipping costs unless we made a mistake such as shipping a damaged item or the wrong item.

    With the currently implementation we're forced to provide a prepaid label. Please consider removing that restriction and just doing the RMA process and providing the return details to the customer but no prepaid label. As a bonus - certain return reasons, such as "Wrong item sent" could prompt for the customer to enter details, and then the prepaid label is not sent until a store admin approves the return.

    Thank You,
    Rich

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  8. 100 votes
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    Hi, @everyone! Can you help put this into perspective and add how often (relative to your single page packing slips) you’re needing to print additional pages?

    For example, in a week 3/4 of your orders require a single page for packing slips and the remaining 1/4 require 2 pages; very rarely does an order need more than 2 pages.

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  9. 21 votes
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    Hello,

    Thank you for submitting this request/voting and helping us to improve ShipStation! We will need to review our USPS provider partners supported services and determine if it is possible to enable this service within ShipStation. We’ll let you know once we have an update!

    Thanks again,
    ShipStation

    tmadmin shared this idea  · 

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