tmadmin

My feedback

  1. 185 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)

    Hey, @all

    Thanks for your continued support on this idea, we don’t have any updates to report on the status of how we authenticate email addresses based on client domains, but any updates will be posted through this thread.

    But, please continue providing your experiences with how the lack of this feature impacts your workflow.

    An error occurred while saving the comment
    tmadmin commented  · 

    We are getting more and more complaints from AOL and Yahoo customers that they don't receive the tracking emails. We really need a solution for better authenticated emails then just adding an SPF record. (SPF we use is include:email.shipstation.com)

  2. 140 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    An error occurred while saving the comment
    tmadmin commented  · 

    The branded returns portal looks great, but we don't cover the return shipping costs unless we made a mistake such as shipping a damaged item or the wrong item.

    With the currently implementation we're forced to provide a prepaid label. Please consider removing that restriction and just doing the RMA process and providing the return details to the customer but no prepaid label. As a bonus - certain return reasons, such as "Wrong item sent" could prompt for the customer to enter details, and then the prepaid label is not sent until a store admin approves the return.

    Thank You,
    Rich

    tmadmin supported this idea  · 
  3. 95 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)

    Hi, @everyone! Can you help put this into perspective and add how often (relative to your single page packing slips) you’re needing to print additional pages?

    For example, in a week 3/4 of your orders require a single page for packing slips and the remaining 1/4 require 2 pages; very rarely does an order need more than 2 pages.

    tmadmin supported this idea  · 
  4. 18 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)

    Hello,

    Thank you for submitting this request/voting and helping us to improve ShipStation! We will need to review our USPS provider partners supported services and determine if it is possible to enable this service within ShipStation. We’ll let you know once we have an update!

    Thanks again,
    ShipStation

    tmadmin shared this idea  · 

Feedback and Knowledge Base