discountvials

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  1. 106 votes
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    Hi, everyone! We read all of your feedback daily and noticed that this idea hasn’t seen any activity since we last checked in. Can you give us more information about how Doc Tabs would help your shipping workflow?

    Please comment here in the forum so other users can add their input as well.

    discountvials supported this idea  · 
  2. 435 votes
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    Thanks for leaving your thoughts, everyone! We’re still reviewing this idea that has definite merit. For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.

    discountvials supported this idea  · 
  3. 130 votes
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    Hey @Everyone,

    Thank you for your feedback, we are actively reviewing this feature and appreciate all of your comment and votes.

    The product team will review your request and you’ll hear from us once we have made a decision.

    Please continue to share your ideas and additional information about how you’d use this “bulk email” feature by posting here in the forum.

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    discountvials commented  · 

    Hello. We want it pre-ship, here's why.

    We get order frequently that are "Flagged" as an address error. Many of these are known customers or obvious errors easily fixed by shippers (Ste on wrong line, common mispelling, etc.) but about half require us to contact the customer ... missing apartment number, transposed addresses, etc.

    For those orders the shippers send and Email asking the customer to verify/correct their address. We have a very nice template built in Ship Station that inserts customers names, order # etc. but there is no way to send it to the customer to elicit their response.

    This would make a great program even better, it's a pretty common, routine, and useful function in this type of software to be able to communicate with the customer regarding shipping issues -- whatever they may be -- from inside the platform. The really nice ShipStation templating feature would makes this feature a standout in the field.

    We at Discount Vials, for those and other reasons, think this feature would be very useful and you should implement it. Thanks for considering out request.

  4. 166 votes
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    Hi, everyone! Thanks for showing your support here! Can you tell us more about what you would use this feature for?

    From the previous comments it looks like some users are looking to use this for exchanges or more accurate accounting. Do you all agree?

    What do you think about our re-ship feature? Every time you re-ship an order, we will show you all the tracking numbers related to that order and its status. You’re able to change the order details for each label you re-ship.

    More info on re-ship (not to be confused with re-print): https://help.shipstation.com/hc/en-us/articles/206638607

    Please let us hear your comments in the forum and add your ideas with other users so we can get the full picture!

    discountvials supported this idea  · 

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