jen

← Customer Feedback for ShipStation

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  1. Add a duplicate order feature

    162 votes
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    60 comments  ·  Product Feedback & Fresh Ideas » Order Management  ·  Admin →
    under review  ·  AdminShipStation (Product Owner, ShipStation) responded

    Hi, everyone! Thanks for showing your support here! Can you tell us more about what you would use this feature for?

    From the previous comments it looks like some users are looking to use this for exchanges or more accurate accounting. Do you all agree?

    What do you think about our re-ship feature? Every time you re-ship an order, we will show you all the tracking numbers related to that order and its status. You’re able to change the order details for each label you re-ship.

    More info on re-ship (not to be confused with re-print): https://help.shipstation.com/hc/en-us/articles/206638607

    Please let us hear your comments in the forum and add your ideas with other users so we can get the full picture!

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    jen commented  · 

    Re-ship also does not work with fulfillment services like Shipwire

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    jen commented  · 

    yes please! ability to duplicate order and make changes to the new order

  2. "commercial invoice"

    74 votes
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    30 comments  ·  Product Feedback & Fresh Ideas » Selling Channels, Carriers & Other Connections  ·  Admin →
    under review  ·  AdminShipStation (Product Owner, ShipStation) responded

    Hello,

    Thank you for submitting this request and helping us to improve ShipStation! We need to determine if this is possible through the carrier API. We do not actually generate any of the Commercial Invoices or Customs Forms. We send the shipment information to the carrier, then they generate the form in realtime and send it back to ShipStation so you can easily manage/print it. We will let you know once we have an update.

    Thanks again for your request,
    ShipStation

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    jen commented  · 

    This function is something that our company desperately needs from ShipStation

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