Hi! ShipStation is still in the process of understanding the best way to address multiple currencies within a single ShipStation account. We greatly thank you for your patience as we work towards supporting this much-desired feature.
Yet again, your poor software has caused me problems ... an australian customer just got charged $353 in customs that should have been zero ... because your poor software shipped his $800 AUS order as £800 GBP ... and he incurred charges because it was now over $1000 AUS ...
This happens reguarly. I am surprised that after 3 years, you are still trying to "understand the problem" .. if I sell something for $999 AUS I want it on my customs declaration as $999 AUS ... if I sell something for £595 I want it on my customs declaration as £595 ... I do NOT want some ****** conversion .. as being $1 out could make the difference between paying lots of duty and paying nothing.
Guys, this is 4 frickin' years now ... are you going to support international shipping or not? If you are then it is ESSENTIAL that you create customs declarations in the correct currency to match the invoice, if the invoice is in CAD, the customs declaration has to be CAD, if the invoice was USD, the customs declaration has to be USD ... its not difficult.
4 years now?? if you are not going to support international shipping, just say so and we can all try and find a provider that is.
when we ship a 999 Aussie dollar item to Australia it is ESSENTIAL that the amount shown on the customs invoice is 999 AUD ... not some goofball exchange rate into GBP or USD ... it MUST be 999 AUD, reason: 0-999 AUD is duty free, 1000 AUD and above gets stung for around 300AUD in taxes. We have 3 magento stores, 1 in GBP, 1 in USD and one in AUD ... and soon one in Euro .. it is ESSENTIAL that when Shipstation imports from Magento it uses the right currency for each order. You MUST track the order value and the order currency.
Hi @Marvin! Thank you for taking the time to post this. We’ll keep this in mind; for now we’d like to see how many other users are interested in displaying their weights in kilograms.
In case you haven’t found it yet, here’s how you can change your units of measure to grams: https://help.shipstation.com/hc/en-us/articles/206639187
Grammes is useless. No idea who thought of that one, it's about as much use as using "grains" in US measures. A gramme is about the same weight as a sheet of paper ... no one uses grammes for shipping.
There is a generic requirement to add free text customs wording for various countries ... eg UK to South Korea, UK to Malaysia, UK to Japan all require specific text adding ... just add a freeform text block that can be added and stored like UPS Worldship does. If you want to be REALLY clever, allow storign different text blocks and tagging them to different countries.