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  1. 8 votes
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    doubletap supported this idea  · 
  2. 11 votes
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  3. 153 votes
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    Hey @Eric, thank you for taking the time to post your feedback here! ShipStation shouldn’t take a week to update your orders, and I see you’ve opened a few tickets with our team. I’m glad you’ve gotten in touch with us about this and that a few of our folks were able to give you some more information on how our update processes work.

    I am going to keep your feedback handy if, in the future, we end up making such a change and would like to invite users to try it out, but it this type of update is not in the foreseeable future. Your idea will remain active here in the forum so we can see what other users are running into business challenges because of this update frequency.

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    doubletap commented  · 

    We had an order that wasn't imported in Shipstation and we were basically told tough luck.

    The order came in at 7:32 PM, after we are closed for the day. Because automatic refreshes are done at arbitrary intervals and only import orders from the same day apparently, this order just wasn't imported. Shipstation can't tell you when automated updateds they are done, you can't request them to be done more often or at an interval, and you have no control over it. You'll be told "We recommend performing frequent manual refreshes" to affect the algorithm, but you are given no guidance as to what this means. Are we supposed to set a timer every 5 minutes to manually refresh? Am I forced to stay up until just before midnight every night, and manually refresh my orders to ensure all orders from that day import?

    This thread is 4 years old with 120 votes, yet nothing is done about such a simple issue to correct. I'll be searching for a replacement to ShipStation.

    doubletap supported this idea  · 
  4. 22 votes
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