17 votes4 comments · Product Feedback & Fresh Ideas » Returns Management · Flag idea as inappropriate… · Admin →PagePlusDeals shared this idea ·
152 votes47 comments · Product Feedback & Fresh Ideas » Returns Management · Flag idea as inappropriate… · Admin →
Thank you for all your feedback.
This idea is under consideration as we look at ways to improve the Branded Returns Portal. We are still seeking feedback on what the ideal experience would be, both from the merchant perspective as well as from your customer perspective. Please feel free to leave additional comments with your thoughts about how you’d like to see this implemented.
An error occurred while saving the commentPagePlusDeals commented
I agree with both MelissaLehman and tyson_1 as we fall into this quite a bit especially since we sell cell phones. Customer purchases a cell phone without reading the whole auction etc .. and gets it only to find out it was their fault they did not read the description that it will not work with their carrier. Also the new RMA process is a lot more drawn out than the prior method. i would just go to their order, then to the top bar and select create return. the label would just spit out of my zebra printer and/or be emailed. now it is more steps and it gives me the option to download the label, when i simply want to send it to the printer to include a hard copy with the customers replacement. or snail mail a copy to a customer without a printer. believe me, there still are quite a few people without a printer or do not want to waste a piece of paper to print out the label. :(PagePlusDeals supported this idea ·