Hi @dom, thanks for checking in on this one. We’re still interested in this idea and we don’t have a definitive timeline on it. It isn’t on our immediate roadmap but it is something we’re always looking into.
Just to let you know ShipStation, your competition, has already implemented different printing settings per user for accounts with multiple users. We would very much like to see this feature implemented into ShipStation.
Some job functions in the shipping department for example handle general shipments or another dept. handles returns or another dept in shipping handles international shipments, or another specialty items. The general shipping dept. would use standard 4x6 labels and maybe 8.5x11 for packing slip, the returns dept could use a 8.5"x 11" label or split label that includes special instructions or details about steps to return and it could be included in the box sent back. The international department could only be processing international orders and would use another format. The specialty item dept could use a another format that combines 4x6 and 8.5x11.
The general idea would allow for those particular departments to choose formats and templates specific to it.
For use we have a staff member who is not at the shipping location and he receives products for Photography but uses 8.5x11 format to print shipping label along with additional info like packing slip to send either back to the supplier or for stock in the warehouse. Currently he has to generate a 4x6 only and 8.5x11 packing slip that is used for our general shpping. Adding the option to choose 8.5x11 for the packing slip with a custom template for him that allows for additional info on it would be very handy and help in communicating better.
Simply put the ability to change the label, packing, picking size / formats along with a custom template to associate with the user's chosen options would be a great feature that allows for better adoption into a business workflow.
We have used many shipping systems Ordoro, Shipping Easy, Endicia, etc and none of them have this feature. It would truly set you apart from the competition.
Hopefully I am making some sense :)
Having the ability to set the printing setup like label size / format, packing slip size / format, picking list size / format, order summary size and shipment manifest size / format per user would be a great feature.
We ship from multiple locations and having a user utilize a different label and paper format / size would allow for greater flexibility for that locations job function.
Please consider this
The product team will review your request and you’ll hear from us once we have made a decision.
We could use this feature as well.