Teresa White Green Brier Distillery

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    Hello everyone,

    I’ve posted the following response to our ShipStation community thread and want to also share here for transparency:

    Thank you for your candor with your feedback. We definitely understand and appreciate that the lack of responsiveness on this specific issue has been frustrating. We are working internally to improve how we review and respond to feedback so this doesn’t keep occurring in the future. And we apologize for failing to meet our users’ expectations around this feedback. We will do better and changes are already happening.

    Our product team is investigating how to implement a workable solution for this that will not impact other existing functionality and properly uses the notification service that’s embedded in ShipStation. There are really two issues here that need to be addressed and they don’t affect all users equally:

    Spam – ensuring the notification makes it to your user without getting filtered to…

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    Teresa White Green Brier Distillery commented  · 

    We have implemented DMARC as part of an initiative to secure our brands and domains. Unfortunately, email delivery to our customers may be impacted if domain authentication is not available. We have worked with our other vendors to generate DKIM keys to prevent spoofing of our domains. This would be a great feature for you to provide us with.

    Teresa White Green Brier Distillery supported this idea  · 

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