Vimergy

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    Hello!

    As we continue to look at the options around this suggestion, we wanted to let you know a possible workaround.

    Currently, you can use ShipStation’s bulk update feature to update the declared value for all orders that have the same cost value. Just select the orders, choose Bulk Update > Insurance, select the Carrier Insurance option and enter the insure amount.

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    Vimergy commented  · 

    Hi Shipstation,

    Not sure of all carriers, but here is a document from UPS: http://www.ups.com/media/en/terms_service_us.pdf

    They state in regards to claims... actual cost or replacement cost of the property

    If you're a consumer that is shipping a friend an ipad, then the replacement cost is the $400 you paid for it. But if you're a shipper, then they know the replacement cost is say $50 for example.

    If I have an item that cost me $10 to make but I sell it for $1000, they aren't going to get in the business of buying my products at full price. I've dealt with them for 11 years and sometimes a rep who doens't know what they are doing will give you a credit for retail, but often its cost.

    Also, I don't want to have to pay insurance on $1000, if only one goes missing every so often and my real cost is $10. I'd be/am paying thousands of dollars a year too much for insurance that way.

    Currently my workflow is Magento sends the retail value to shipstation for the products, and then Shipstation takes that retail amount and puts it in the insurance box. The only way to change it is to add up the cost individually for each product and manually change the amount in the insurance box.

    See the trouble there?

    Thanks

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    Vimergy commented  · 

    Nothing yet Ian, and its a pretty big issues. I've used all my votes for it.

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    Vimergy commented  · 

    I'm not sure why this is constantly looked over, when I see tons of small changes made that aren't nearly as important.

    Come on Shipstation, what gives here? I lose $1-2 per order because of the wrong cost in the insurance field. That's is unexceptable. You can't manually change them all and expect us to grow too!

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    Vimergy commented  · 

    The solution would bet to create a new Product Defaults feature in ShipStation that would apply a specific insured amount for a specific item SKU upon import.

    Vimergy shared this idea  · 

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