rds911

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  1. 21 votes
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    rds911 commented  · 

    There are many automation rules, but currently, there is nothing that allows you to automatically have an email sent out to a customer if their order is sitting in the "awaiting payment" status for let's say over 2 days. For example, I have some ebay buyers that have placed an order, and haven't paid in over 2 days. I need to select "amount paid" on the shipstation dropdown, which I don't think maps to the same thing as "total paid," which is what shows up in shipstation. Regardless, if I do this in filters, the filters appear to catch it, but when I assign automation to the filter, no emails are sent out. I believe this is because the email is not being applied to a new imported item, and I believe there is some specification to not send emails in this fashion.

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  2. 445 votes
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    Thank you for this feedback. We will be considering more automation around splitting and combining shipments in our 2021 roadmap.

    Auto-combining is a bit more technically intensive than auto-splitting as it requires certain data fields to be validated and matched, but we are definitely exploring how to accomplish this.

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    rds911 commented  · 

    We really need this!

  3. 11 votes
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    Hi! And just to help our product team get a better idea of the idea you’re suggesting, how would you like to see this implemented?

    What all information specifically would you like to be able to view on this?

    rds911 supported this idea  · 

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