Zack

My feedback

  1. 18 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    Zack supported this idea  · 
    An error occurred while saving the comment
    Zack commented  · 

    I would expand this idea a bit further.

    Other stores besides BigC that allow for custom statuses - SS lets them do custom routing for which status goes where.

    All I want is for SS to allow status routing for BigC as well, even though it doesn't have custom statuses.

    A relatively new feature of BigC (late 2017 ish) is to allow merchants to rename a status to something else. So "Awaiting Fulfillment" could be renamed to "Order Assembly" for example.

    The ability to rename a status is not unlike getting a custom status, we may want to route these differently. For example, "Declined" is a status we never use in BigC, our orders are either cancelled or refunded, never really Declined. So we can rename Declined to "Out for Customization" or something. But in SS, this will still be routing to the Cancelled status, which we don't want!

    Bottom line, SS needs to allow us to do some custom routing of statuses, just like any other store that allows for custom routing.

    AND/OR, maybe it could allow for an automation. If I could simply say "New order is status Declined, move to Awaiting Shipment". Even something that simple would work as a possible solution.

    I might also add that the ability to add custom statuses in BigC is a top recommended feature, they will have to build it some day, hopefully soon, so SS should be ready for custom status mapping for when that day comes.

    I might also add that as of this post, BigC has some statuses which are simply ignored by SS, such as Disputed. SS seems to just ignore this status entirely, which has the effect of orders staying in the Awaiting Shipment status.

    So
    1) Allow for custom routing of BigC statuses.
    2) Include ALL the BigC statuses.
    3) Let marketplace status be something we can base an automation rule on. I don't know why order status is not an option when doing automations. It should be!

    Thanks!

  2. 1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    Zack shared this idea  · 
  3. 77 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    An error occurred while saving the comment
    Zack commented  · 

    Absolutely required for us too.
    Currently with a single notes field, people are overwriting each others notes very often. We get complaints that notes just disappeared. People say "I put the notes in there and I saw them, now today they are gone!"

    When a user types some notes, those need to be absolutely sure to get saved with the order and make it very hard to accidentally overwrite by another user.

    I can't stress this enough. We only have 4 or 5 users working on orders but complaints about notes not saving or getting lost are a daily thing. We are not obsessive about pressing F5 to refresh the browser and double check notes saved, it's a huge time waste and makes everybody distrust the software is actually working.

    Zack supported this idea  · 
  4. 2 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    Zack shared this idea  · 
  5. 13 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    Zack supported this idea  · 
  6. 50 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    An error occurred while saving the comment
    Zack commented  · 

    Definitely wanted. For example instead of "Customer Field 1" we would want it to say "Reference" and when added to the columns view it would also just say "Reference" instead of "Custom 1".

    Zack supported this idea  · 

Feedback and Knowledge Base