Shaun Oster Parkersmith.LA

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  1. Is there a way to charge the customer for the return label?

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    50 comments  ·  Product Feedback & Fresh Ideas » Returns Management  ·  Flag idea as inappropriate…  ·  Admin →
    In consideration queue  ·  AdminShipStation (Product Owner, ShipStation) responded

    Thank you for all your feedback.

    This idea is under consideration as we look at ways to improve the Branded Returns Portal. We are still seeking feedback on what the ideal experience would be, both from the merchant perspective as well as from your customer perspective. Please feel free to leave additional comments with your thoughts about how you’d like to see this implemented.

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    Shaun Oster Parkersmith.LA commented  · 

    I suggest looking at the aftership model for your example of how to form a better experience.

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    Shaun Oster Parkersmith.LA commented  · 

    My company does not pay for returns. So we cant use your return portal. Which is a shame, its something we really need and will have to pay for somewhere like aftership to get what we need. When you have the perfect functionality already. So my suggestion is make it possible to either allow the customer to pay for shipping or provide their own postage. Then its perfect and twice as functional. Seems like a simple adjustment that places like aftership already provide. And replaces allot of otherwise expensive functionality.

    Shaun Oster Parkersmith.LA supported this idea  · 

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