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  1. 68 votes
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    Thanks for your input, everyone! The product team will review your request and you’ll hear from us once we have made a decision.

    In the meantime, please provide as much detail as you can in this forum about how you detect fraud today or how many times a day/week you come across fraudulent orders. We’d like to hear input from other users as well!

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    Hacker commented  · 

    The ShipStation Order Filters could be useful if it was possible to at least create a filter that flagged:

    Buyer Name does not equal Recipient Name

    However whilst SS offers both fields, they don't allow them to be checked against one another.
    Whilst not a perfect solution, it could be an easy flag to at least then check the rest of the order.

  2. 366 votes
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    Hacker commented  · 

    Another benefit for us would be when shipping a kit internationally. Custom Forms ask for the quantity being shipped and unit value. This means we need to manually adjust each international order that includes a kit, to break it down to it's components and individual values. If SS broke down the kit upon import, this should clear up the problem for us.

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    Hacker commented  · 

    There are many sellers that offer kits or bundles, which are compromised of a number of individual SKUs. It would be very helpful if ShipStation could recognize such a kit on import, then break it down to its individual components so that the warehouse knows exactly what to pack.

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  3. 227 votes
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  4. 221 votes
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    Thanks for leaving your thoughts, everyone! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.

    For now, as an alternate workflow suggestion, you could be marking these orders as shipped. You would want to set the carrier to “Other”, and then use the tracking field for your “Pickup” or “Pallet Delivery” custom message.
    Here’s an article to go over marking orders as shipped in case its needed: https://help.shipstation.com/hc/en-us/articles/206640507

    Hacker shared this idea  · 

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