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  1. 71 votes
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    Thanks for your input, everyone! The product team will review your request and you’ll hear from us once we have made a decision.

    In the meantime, please provide as much detail as you can in this forum about how you detect fraud today or how many times a day/week you come across fraudulent orders. We’d like to hear input from other users as well!

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    Hacker commented  · 

    The ShipStation Order Filters could be useful if it was possible to at least create a filter that flagged:

    Buyer Name does not equal Recipient Name

    However whilst SS offers both fields, they don't allow them to be checked against one another.
    Whilst not a perfect solution, it could be an easy flag to at least then check the rest of the order.

  2. 651 votes
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    planned  ·  159 comments  ·  Product Feedback & Fresh Ideas » Product Records  ·  Flag idea as inappropriate…  ·  Admin →
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    Hacker commented  · 

    Another benefit for us would be when shipping a kit internationally. Custom Forms ask for the quantity being shipped and unit value. This means we need to manually adjust each international order that includes a kit, to break it down to it's components and individual values. If SS broke down the kit upon import, this should clear up the problem for us.

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    Hacker commented  · 

    There are many sellers that offer kits or bundles, which are compromised of a number of individual SKUs. It would be very helpful if ShipStation could recognize such a kit on import, then break it down to its individual components so that the warehouse knows exactly what to pack.

    Hacker supported this idea  · 
  3. 238 votes
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    Now that we’ve added the customer history widget into ShipStation’s new layout, we are exploring other options around this data, like the ability to trigger automated actions.

    We will definitely take this feedback into consideration when planning future automation improvements.

    Hacker supported this idea  · 
  4. 365 votes
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    Thank you for your feedback and supporting comments!

    We’ve sent this feedback to our product team to consider in our 2021 roadmap.

    We encourage you to continue to vote and comment on this request to let us know any details around this feature that may help you solve your specific business challenges.

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    Hacker commented  · 

    Would like to be able to add a custom shipping method, for example Customer Pick Up, or Pallet Delivery.

    Sometimes we also ship to a marketplace with shipping labels provided by the marketplace, however we'd still like to process the order through Ship Station, just not use our UPS/Fedex account, for example. At present there doesn't seem to be any way to override the shipping presets.

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