Thanks for your input, everyone! The product team will review your request and you’ll hear from us once we have made a decision.
In the meantime, please provide as much detail as you can in this forum about how you detect fraud today or how many times a day/week you come across fraudulent orders. We’d like to hear input from other users as well!
333 votesHacker commented
Another benefit for us would be when shipping a kit internationally. Custom Forms ask for the quantity being shipped and unit value. This means we need to manually adjust each international order that includes a kit, to break it down to it's components and individual values. If SS broke down the kit upon import, this should clear up the problem for us.Hacker commented
There are many sellers that offer kits or bundles, which are compromised of a number of individual SKUs. It would be very helpful if ShipStation could recognize such a kit on import, then break it down to its individual components so that the warehouse knows exactly what to pack.
Thank you for your feedback on this idea and letting us know how you would use tagging/rules to identify those repeat or first time customers- your use cases for this feature really help us shape how it would best fit into your workflow. Please keep commenting if you have new ideas so that we can best design this feature with your needs in mind. Our product team is still reviewing this idea and we’ll let you know once a decision has been made.
Thanks for leaving your thoughts, everyone! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.
For now, as an alternate workflow suggestion, you could be marking these orders as shipped. You would want to set the carrier to “Other”, and then use the tracking field for your “Pickup” or “Pallet Delivery” custom message.
Here’s an article to go over marking orders as shipped in case its needed: https://help.shipstation.com/hc/en-us/articles/206640507Hacker shared this idea ·