Wayne

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  1. 7 votes
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  2. 30 votes
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    Hey @Kris, thanks for bringing this up! You’re right about logging out of your Windows user will not allow ShipStation Connect to run. This is something we’re reviewing for the future. For now, we’d like to hear from others on this before moving forward.

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    Wayne commented  · 

    This sounds like the correct place for me to complain about Connect. I do not understand why a user needs to log into Connect for it to work. Maybe there is a great reason that can be explained to me, but I have asked your techs and am simply told that the Shipstation users needs to be the same as the Connect user, yet there is no easy way to do this. Also, one of our computers will not automatically load Connect on restart. This always creates issues, especially if the normal user for connect is not on duty. Our employees have their own Shipstation accounts, but switch computers depending on what they are doing. Connect is a time drag when it is acting up. Less than ideal.

  3. 71 votes
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    Thanks for your input, everyone! The product team will review your request and you’ll hear from us once we have made a decision.

    In the meantime, please provide as much detail as you can in this forum about how you detect fraud today or how many times a day/week you come across fraudulent orders. We’d like to hear input from other users as well!

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    Wayne commented  · 

    Any progress on this? I just got hit with a new scammer. They were using a new address for a freight forwarder for the Ukrain. In case it helps any, here is the address:
    460 COPPER DR
    NEWPORT, DE 19804-9004 US

    It is a new warehouse for Meest.us they are used for a lot of freight farwarding for credit card fraud orders. I should point out that we have Authorize.net darn near maxed out for security seetings, only one left being the ship and bill address have to be the same. If I do that it will kill many gift cards on our site. Address verification could do the brunt of this work, and save your customers a ton of money!

    We need anti-fraud tools added to shipstation.

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    Wayne commented  · 

    I personally do not care if the billing and shipping do not match. If you limited your shopping cart to killing any order with this situation you would be passing up a lot of real business. It is easy enough to set this rule with most credit card processors, though I do not suggest it!

    With so many people using Shipstation, it would be great if you offered a shipping address blacklist that could alert my staff that we may be shipping an order to a known or suspected scammer address, a Shipping Blacklist.

    We run very tight controls on our credit cards, yet we still occasionally catch a fraudulent order (or several at a time) come through. Often times the addresses used for shipping have been identified by other businesses as known problems for fraudulent orders. It would be great as a Shipstation user that I could flag a fraudulent shipment and share that address with other Shipstation users. It would set Shipstation apart from the competition and save your users a lot of money.

    The Blacklist could work very much like it does for emails. One complaint on an address would not be enough to do anything, but multiple different users flagging the same address should then generate a warning flag during the address verification process.

    Our most recent attempted fraud was to a New Jersey freight forwarder that specializes in Russian and Ukrainian packages. The total of 3 orders was a little over $1200, luckily we caught it in time. The web is full of people warning not to ship to this New Jersey address without confirmation that you are dealing with real credit card owners.

    Perhaps there is already a shipping blacklist maintained on the net that you can take advantage of and help contribute to?

    Doing more research on this, you can use Delivery Point Validation to detect if an address is a Commercial Mail Receiving Agency (a "mail drop" that rents mail boxes), or if an address is vacant. http://semaphorecorp.com/cgi/dpv.html This should be very easy for Shipstation to add to the basic address verification look ups you are already doing. Simply flagging these for us would probably cut down a huge amount of the fraud we see.

  4. 424 votes
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    Thank you all for voting and commenting.

    The product team is reviewing your request and you’ll hear from us once we have made a decision.

    Some additional feedback we would love to hear:

    How often do you combine orders each week?
    Are there times you do not want to combine orders even though they are going to the same location?

    Feel free to add any more information that will help us make an informed decision by commenting here in the forum!

    Wayne supported this idea  · 
  5. 235 votes
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  6. 195 votes
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