walnutstudiolo

My feedback

  1. 83 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)

    Thank you for your feedback.

    ShipStation does already support unicode characters. Orders using these characters can be imported successfully and other documents, like packing slips, can print from ShipStation with these characters (see this example of an order using Kanji in the Ship To address with a packing slip in ShipStation: https://www.screencast.com/t/F0v4sm81hEls)

    However, many carrier label APIs will not accept these characters when we send them with the label request, which is why they often print with the ??? in place of the characters. This is why we recommend translating the Ship To address to use Roman characters.

    However, as part of our expansion into non-English speaking markets and general internationalization effort, we’ll be looking into what carriers don’t have this limitation so we can provide more thorough documentation around it later in 2021. For any carrier that does accept unicode characters and can print them on the label,…

    An error occurred while saving the comment
    walnutstudiolo commented  · 

    I'll add that I get an error message when trying to process a label that is entirely in Japanese characters that the address needs a "first and last name". I have to copy the email address as the company name to get it to print. And if I remember correctly, when printing packing slips for customs forms the Japanese characters show up as question marks.

    walnutstudiolo supported this idea  · 
  2. 73 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    walnutstudiolo supported this idea  · 
  3. 315 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    An error occurred while saving the comment
    walnutstudiolo commented  · 

    Currency support please! As the number of selling channels increases, we're getting all kinds of different approaches to currency from the different marketplaces, and we can't always change the currency in the marketplace, such as with Amazon. Right now my numbers are just importing wrong from Amazon, so currency support would be greatly appreciated.

    walnutstudiolo supported this idea  · 
  4. 48 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    An error occurred while saving the comment
    walnutstudiolo commented  · 

    We are in a similar situation and would like to see this feature - for example we have a "hidden" item that is a Monogram Addition using the Bold Product Options app in Shopify. The monogram addition gets added as a line item to customs forms, etc, that we have to manually remove.

    walnutstudiolo supported this idea  · 
  5. 464 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)

    ShipStation’s new layout (formerly called V3) does currently show when both labels and packing slips have been printed through ShipStation (either via ShipStation Connect or downloaded from the Print pop-up… if you use the browser print option, we cannot track the print status). You can see the print status in the Shipments tab by showing the Label Printed and Packing Slip Printed columns, or by opening the Shipment Details screen.

    We will consider the feedback around auto-printing packing slips when orders import, but there are a number of challenges around this approach that need to be overcome (for example, how to handle when the printer workstation is asleep or there is a hardware issue and printing is unsuccessful – ShipStation doesn’t have a way to receive that kind of feedback from the printer and it would not be desirable to show a packing slip as printed when it actually hasn’t…

    An error occurred while saving the comment
    walnutstudiolo commented  · 

    @ShipStation I'd rather have the order automatically print as soon as it comes in (ie, Sunday at 4 am), so when I go to work on Monday morning everything is already printed and waiting for me ready-to-go on the printer.

    An error occurred while saving the comment
    walnutstudiolo commented  · 

    Same here regarding auto packing slip printing - I don't need to auto print labels. Thanks!

    An error occurred while saving the comment
    walnutstudiolo commented  · 

    Please add this feature! I've had to create an ugly workaround by creating a custom order email and an automation rule that automatically emails each order to my printer, but the custom email doesn't have all the right information on it (no variants, no receipt information).

    walnutstudiolo supported this idea  · 
  6. 196 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)

    Hi, everyone! Thanks for showing your support here! Can you tell us more about what you would use this feature for?

    From the previous comments it looks like some users are looking to use this for exchanges or more accurate accounting. Do you all agree?

    What do you think about our re-ship feature? Every time you re-ship an order, we will show you all the tracking numbers related to that order and its status. You’re able to change the order details for each label you re-ship.

    More info on re-ship (not to be confused with re-print): https://help.shipstation.com/hc/en-us/articles/206638607

    Please let us hear your comments in the forum and add your ideas with other users so we can get the full picture!

    An error occurred while saving the comment
    walnutstudiolo commented  · 

    Rather than re-printing the label for a processed order, or re-shipping the same order by processing two shipments, I would use this feature to make multiple orders that had the same details. It would save me in making new orders that have the same items, or the same recipient, or both, but are spaced out in time.

    An error occurred while saving the comment
    walnutstudiolo commented  · 

    This feature would be perfect for fulfilling crowdfunded or Kickstarter rewards! In fact, that is why I need it this time. It is also helpful for wholesale orders and custom manufacturing orders.

    walnutstudiolo supported this idea  · 
    An error occurred while saving the comment
    walnutstudiolo commented  · 

    We have certain frequent but irregular orders that we enter in through Manual Orders from time to time. It would be great to just be able to copy and duplicate a previous order, maintaining the product mix, prices, and quantity, recipient and address info, etc.

    This would also make bulk orders easier if we were just doing a few and didn't want to bother with a CSV.

Feedback and Knowledge Base