Nicholas Roeder Eagle Drop

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  1. 188 votes
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    Nicholas Roeder Eagle Drop commented  · 

    New user to ShipStation and this is not the first, second, or third time I've come across an issue then looked it up here in support to find it's been unresolved for years.

    My issue (so far) is customers mistype their email address so they don't receive shipment notifications. I can't simply correct their email address and resend notification.

    I've had two examples of this in the last week. One person typed examplecustomer@gmailST.com and another examplecustomer@yahol.com

    Obviously, I just remove "ST" from the Gmail address and change "@yahol.com" to "@yahoo.com."

    Unfortunately, it's nowhere near that easy or even possible.

    Do I really have to download example .CSV, manually re-input all customer info, correct the email address, import the .CSV and then combine customers?

    Please no...

    Nicholas Roeder Eagle Drop supported this idea  · 
  2. 109 votes
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    Nicholas Roeder Eagle Drop supported this idea  · 
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    Nicholas Roeder Eagle Drop commented  · 

    OK... I've been with Shipstation for 4 hours and every time I hit a roadblock setting things up I find one of these threads that's years old full of people requesting simple, vital features. Why isn't anything being done about this?

    Luckily I'm not that invested and am still exploring shipping options but **** this software is so close to awesome if they would just listen to their customers.

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