Mark Sicignano BrickOvenBaker.com

My feedback

  1. 67 votes
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    Mark Sicignano BrickOvenBaker.com commented  · 

    Yes, Please?

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    Mark Sicignano BrickOvenBaker.com commented  · 

    If I could print and end-of-day to hand to my UPS driver, it would alleviate the painful problem that we're going through now of having Amazon suspend privileges that help us sell more. We're losing a lot of money right now, and a scan form might have saved us about $8000 in lost sales.

    Amazon requires a "first scan" to occur on the day that you ship the items.
    UPS usually does this when they unload the trucks at the local distribution center when they return from the day's deliveries and pickups.

    But sometimes they mess up and don't scan the packages, and the first scan doesn't happen until the next hop, typically the early morning of the next day.

    Amazon sees that as the "official" date that the packages shipped, and they count it late. If you go over the threshold, they will suspend your seller-fulfilled prime (SFP) and make you beg for it back. Two weeks and we're still begging to get our privileges back.

    Mark Sicignano BrickOvenBaker.com supported this idea  · 
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    Mark Sicignano BrickOvenBaker.com commented  · 

    And here is why it's important for us:

    The UPS Driver doesn't normally scan packages. They get scanned when unloaded off of the truck.

    In the pre-Christmas crunch, our driver arrived back at the USP location late. They skipped the scans that they do when they unload the truck. Packages were scanned the next day at a distribution hub an hour away.

    Anybody selling on Amazon and doing Seller Fulfilled Prime knows how important that "First Scan" is. Amazon doesn't care when you create the UPS label. They only consider it shipped on the day that UPS does it's first actual scan.

    All of my UPS packages for that day were marked as "shipping defects" in Amazon terms. Our late shipment rate exceeded what is allowable. We lost our Seller Fulfilled Prime privileges for going on two weeks now.

    Eventually we convinced the Amazon seller performance team that UPS skipped the scan on the day of shipping (in favor of getting the packages forwarded to their destination faster).

    However, before they will reinstate my SFP, they want this:
    >
    > Could you elaborate on what measures you've put in place with UPS
    > to avoid the reoccurrence of this issue?
    >

    I can't put any measures in place that I'm aware of if UPS isn't going to scan the packages when they are supposed to.

    The one measure I could probably put in place is to use WorldShip instead of ShipStation, but I'm not about to do that. Not having SFP has really cut into our revenues over the past two weeks. Being able to print the EOD form and asking my driver to just scan that for the sake of our Amazon seller account would be a very helpful solution if it was possible.

  2. 12 votes
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    Mark Sicignano BrickOvenBaker.com shared this idea  · 
  3. 3 votes
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    Mark Sicignano BrickOvenBaker.com commented  · 

    I'm not sure if I understand what you're asking for, but if print labels for orders and then you want to go back and get a PDF of the previously generated labels, you can do that in Shipments, and selecting the labels you want "print" as a PDF and it will give you a PDF with all of the selected labels.

    If you have print defaults so that labels typically go to a specific printer with one click (instead of it asking you all of the time), then you can just click and hold on the print button and it will bring up the print dialog as if it didn't have defaults set, and you can choose PDF at that point. It will not change your defaults.

  4. 33 votes
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    Hey @Kris, thanks for bringing this up! You’re right about logging out of your Windows user will not allow ShipStation Connect to run. This is something we’re reviewing for the future. For now, we’d like to hear from others on this before moving forward.

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    Mark Sicignano BrickOvenBaker.com commented  · 

    @William Cohen, do you mean the C:\Users\<ThisIsYourUserAccount>\AppData\Roaming\Microsoft\Windows\Start Menu\Startup folder?

    Also, how/why does this end up in an ...\Start Menu\Programs\Amazon.com folder?

    Your solution will work for most cases, but a service would be more robust. It really should just be a background process.

  5. 14 votes
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    Thanks for leaving your thoughts, everyone! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.
    If you know any other users that are interested please send them here!

    Mark Sicignano BrickOvenBaker.com shared this idea  · 
  6. 178 votes
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    Hi, everyone! Thanks for showing your support here! Can you tell us more about what you would use this feature for?

    From the previous comments it looks like some users are looking to use this for exchanges or more accurate accounting. Do you all agree?

    What do you think about our re-ship feature? Every time you re-ship an order, we will show you all the tracking numbers related to that order and its status. You’re able to change the order details for each label you re-ship.

    More info on re-ship (not to be confused with re-print): https://help.shipstation.com/hc/en-us/articles/206638607

    Please let us hear your comments in the forum and add your ideas with other users so we can get the full picture!

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    Mark Sicignano BrickOvenBaker.com commented  · 

    Still really itching for this one.

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    Mark Sicignano BrickOvenBaker.com commented  · 

    I still feel we need a duplicate order feature, because I have repeat customers who want to repurchase consumables, and their orders are often the same or pretty similar.

    I've already commented below in more detail, however @Sara, for your purposes, here is what you could have done. You could have created the first Shipment in ShipStation, and then when you shipped it, it would have moved into the shipped status.

    Next, go into that shipped order and create a new label with the green (or orange, depending on what mode you are in) "Create Label" button. You will get a warning, that you already shipped the item: http://screencast.com/t/NJMG4XMSzuU

    Just hit Yes, and a new, separate label, to the same address, same size, same weight will be created. Do this another 4 times and you've got 6 labels for that one shipment of 6 boxes.

    In your case it's not really an order. It's just a shipment. So you don't need a duplicate order function.

    I think the duplicate order function is when you have a completely new order, different order number, mostly the same items, perhaps changing the quantity, changing the order number, and other information and then once you have the order information set you save it to a new order where it will show up in your order listing.

    Right now it's easy to create extra labels all going to the same place for a single order or shipment. What this feature is about is reaching back a few months, finding that customers previous order, and clicking "duplicate order" into a completely new order in the present.

    I hope this all makes sense.

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    Mark Sicignano BrickOvenBaker.com commented  · 

    Another scenario: I just had a customer who wants to package a bunch of products of mine and have me dropship to his customers. There are about 10 items in it, and he gets a discounted price.

    He's the customer, but the shipping address will be different for each order. I'd like to create the order once and then duplicate it.

    Tonight I have to look at creating a CSV for these manually entered orders (not coming in via my regular sales channels).

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    Mark Sicignano BrickOvenBaker.com commented  · 

    While re-ship works for me (generally) if a package gets lost or damaged in shipment, and I honestly need to re-ship, it doesn't cover the following.

    o I shipped the wrong item. So I need to create a new shipment, with a different item or items (all other information being the same.)

    o I have a customer that comes back for more and they don't just replace an order on a sales channel, but instead call me, or email me a PO and request another order of the same items.

    The second bullet above is more common for me. Right now, I do more data entry from scratch. I'm looking at doing sales order imports, so that perhaps I could just create a tab-delimited file, and then can just change the order number and dates, and import the order. Still a PITA.

  7. 89 votes
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    Hey @josesepulveda! Thanks so much for taking the time to bring this up! Can you tell me more about the orders you’re splitting? For example, are you always splitting off one particular product because it may be too large to fit into one box?

    Mark Sicignano BrickOvenBaker.com supported this idea  · 
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    Mark Sicignano BrickOvenBaker.com commented  · 

    This sounds like a feature I really can use. ;-) Anyway, to reduce the manual repetitiveness of an operation like this would be welcome. When that customer orders a large number of items that all have to ship in separate large flat rate boxes, or you have an order that has to be shipped in 3-4 boxes using different methods... You don't want to have to split off items, then go back to the original to split off more, and then go back to the original to split off yet more.

    Thanks for bringing this idea back to the foreground.

  8. 143 votes
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    Thanks for your feedback! We’d like hear other scenarios from other users so we can revisit this idea. What specific workflow requires shipping unpaid orders? What is the most frustrating thing about having to ensure orders are paid for before you ship them (or mark them as paid)? We look forward to hearing more from you!

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    Mark Sicignano BrickOvenBaker.com commented  · 

    I sometimes fall into the trap of thinking that ShipStation or my multichannel inventory solutions are also accounting applications.

    I have to remind myself that they are not, and I have to make sure that my net 30 customers have to be tracked elsewhere, outside of ShipStation. WIth many of my channels, unpaid orders eventually get paid and ShipStation is notitifed and it moves awaiting shipment, but the manual orders I enter in with Net 30 terms I just set as paid so that they ship.

  9. 235 votes
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    Mark Sicignano BrickOvenBaker.com commented  · 

    Just added three votes to this. You can hover over a customers name and it will show you the number of orders, total revenue, and how much they've bought over the past year. Handy, for a quick glimpse at that one customer.

    But a criteria for use in rules, "Total Customer Orders" or "Total Customer Revenue" would let us tag or add notes to the orders to let us know that these are important customers, or that they might be due some kind of special treatment, like upgraded shipping.

    Mark Sicignano BrickOvenBaker.com supported this idea  · 

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