Hope

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  1. 365 votes
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    Thank you for this feedback.

    We are looking into whether Etsy includes a gift flag in their order feeds when sending data to ShipStation and what would be needed to update our Etsy integration to accommodate this new field (since this field was not originally built into the integration specs).

    If the integration can be updated and Etsy does send the gift flag, you can then use ShipStation’s automation feature to create alerts, send emails, assign custom templates, etc to any order that contains it. We will update this post when we have more information about this.

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    Hope commented  · 

    We have been telling you that the Etsy API does include the gift flag for at least a couple years if not longer.

    There is zero need to investigate what take 5 seconds to find using a simple search.

    It's just insulting to see replies like this from the support team.

    I think we'd all just appreciate candor. Clearly you don't include Etsy on your product roadmap or it's priority as an integration is low. Just tell us so we don't keep wasting our time asking.

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    Hope commented  · 

    I haven't used Integromat but I have used Automate.io and Zapier to utilize Etsy order emails to parse out gift information but Automate.io is $19/29mo (annual/monthly)

    I looked at how ShipStation describes Etsy on their help page and it's insulting frankly. Did a 5 year old write that? Was it written 10 years ago and never looked at again?

    Stamps.com owns the parent company of ShipStation (along with a few other web based shipping software options). They obviously have no interest in implementing this feature for Etsy sellers as I don't think they take Etsy seriously or anyone who sells on it. Clearly they are focused on the big guys like Amazon, Ebay etc.

    Never mind that Etsy just generated over $1.1 billion in revenue from $6.9 billion in gross merchandise sales on its marketplace over the past 4 quarters. I am sure there were very very few gifts in that 6.9B of sales on Etsy (A GIFT MARKETPLACE) so why would it be important to bring gift order information into ShipStation?

    Us Etsy sellers DEFINITELY have time to manually check every Etsy order to see if it's a gift, if the customer paid for gift wrapping and if they want a gift message and then manually update that information into ShipStation.

    Anyway I just chatted with Pirate Ship and it does support Etsy gift orders AND ITS TOTALLY FREE TO USE. Checked the rates on about 15 random orders. The same. Why am I paying $$ every month to ShipStation when I can get better service and the same rates for free?

    Anyone here been able to get an answer from ShipStation support in less than a week lately? IDK but I just chatted with PirateShip and got immediate answers to all my questions PLUS they went over and above with showing me exactly how to do something step by step without me having to ask.

    Anyway... onward and upward.

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    Hope commented  · 

    Etsy does include these fields in their API so it's up to ShipStation to implement it or not. Here's a screenshot from their API documentation.

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    Hope commented  · 

    I really don't want to switch providers after 7 years but this might be the feature I have to leave for. I don't have time to keep going back and forth between my Etsy shops and check the orders there for gift wrap & notes. I refuse to use Etsy for shipping so Im going to have to check out other solutions. :(

    I had hoped once the API was passing the data we would see the feature at least scheduled but it doesn't seem to be on the radar.

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  2. 36 votes
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    Hope commented  · 

    Hi
    I have been trying to figure out a way to remove line item options that are prefixed with an underscore from my packing slips. Just bumping this up as I haven't seen anything related lately.

    Hope

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  3. 77 votes
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