Jack Humbert Ortholinear Keyboards

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    planned  ·  159 comments  ·  Product Feedback & Fresh Ideas » Product Records  ·  Flag idea as inappropriate…  ·  Admin →
    Jack Humbert Ortholinear Keyboards supported this idea  · 
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    Hey @James, thank you for posting this! Manual orders are ones that are the most flexible since they are created in ShipStation, and your store’s orders should remain largely untouched as they are the most accurate source of information.

    Have you looked into using order tags, internal notes, or custom fields to store this information? You can create filters for any of the mentioned fields—and they can be included on packing slips—so locating these orders and shipping them will be easy once you have everything set up.

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    Jack Humbert Ortholinear Keyboards commented  · 

    I integrate with squarespace, and they don't allow any editing of orders either, so I'm stuck leaving messages in the notes section which often get missed/ignored, causing me to ship out the wrong items. Even if I do see it, their packing slips are incorrect, and lead to confusion about whether or not they were charged for the missing/incorrect items. Luckily the customs forms are editable, but them being mismatched with the packing slip can cause trouble when going through customs inspection. Explaining to my customers that my shipping software doesn't allow modifications is a bit of a pain.

    Being a developer myself, and knowing that manual orders allow editing of the items, this seems like it'd be an easy feature to add - the way the addresses are handled (ignoring future updates from the marketplace, etc) seems like it would be appropriate here as well.

    Customers will often change their mind on a certain item, or upgrade their items before I'm able to ship them (I have 3 week ship times), and being able to adjust the items in the order manually (even though they are imported with squarespace) is important to keeping my customers happy.

    Jack Humbert Ortholinear Keyboards supported this idea  · 

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