Hi everyone! Thanks for your comments here on international return labels. Can you tell us more about how you handle international returns? For example, if they follow the same return policy as your domestic returns or if there are more restrictions since international shipping requires additional documentation?
Hey @shipstation is there any word on this? Currently switched to DHL's email ship form, but I'm hoping you guys come out with something to better streamline this process.
Hello, we have an in house diagnostics team to handle any damaged or defective devices. So anytime an international customer requests an RMA, we create a return label so they may send us their device to be repaired and sent back out to them. We create International return labels daily because not only does are diagnostic team fix anything under warranty, but customers can also pay to have it fixed after the warranty has expired.
I hope this helps clarify! If you need anymore info I'll be happy to provide it.
Hello, is there any comment on this?Diego Sevilla Vapor Shark supported this idea ·Diego Sevilla Vapor Shark shared this idea ·