Diego Sevilla Vapor Shark

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    Hi everyone! Thanks for your comments here on international return labels. Can you tell us more about how you handle international returns? For example, if they follow the same return policy as your domestic returns or if there are more restrictions since international shipping requires additional documentation?

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    Diego Sevilla Vapor Shark commented  · 

    Hey @shipstation is there any word on this? Currently switched to DHL's email ship form, but I'm hoping you guys come out with something to better streamline this process.

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    Diego Sevilla Vapor Shark commented  · 

    Hello, we have an in house diagnostics team to handle any damaged or defective devices. So anytime an international customer requests an RMA, we create a return label so they may send us their device to be repaired and sent back out to them. We create International return labels daily because not only does are diagnostic team fix anything under warranty, but customers can also pay to have it fixed after the warranty has expired.
    I hope this helps clarify! If you need anymore info I'll be happy to provide it.

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    Diego Sevilla Vapor Shark commented  · 

    Hello, is there any comment on this?

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