103 votes33 comments · Product Feedback & Fresh Ideas » Order Management · Flag idea as inappropriate… · Admin →
Thanks for leaving your thoughts, everyone! This is definitely still on our radar; for now, please leave your votes and comments to help keep this discussion active.brettcoppolo supported this idea ·
An error occurred while saving the commentbrettcoppolo commented
I support this feature and actually require this for my workflow. We've been using ShipStation for several years and we're looking to begin offering First Class Mail which has limits on weight. One example that I hope will sway the decision to implement this soon would be the following:
Customer has 11.4 oz. of products in their order. Our store has the ability to add 1.4 oz. to the total order weight to account for packaging. Total adjusted order weight = 12.8 oz..
ShipStation integration ONLY accounts for the weight(s) of specific items on an order. This has been verified by checking the integration files with our store. So when the order gets imported into ShipStation, the order total weight shows as 11.4 oz..
With automation rules in ShipStation, we're limited to adjusting weight by whole oz.. We NEED to be able to add 1.4 oz but are forced to add 1 or 2 oz instead. Only adding 1 oz. would be insufficient so we have to go higher. Here we have an order at 11.4 oz that IS eligible for USPS First Class Mail, but since we're forced to add 2 oz instead of the actual packaging weight (1.4 oz), its new weight is 13.4 oz. which is outside of the limits for USPS First Class Mail.
I really hope this feature can be implemented quickly because our customers are asking for cheaper shipping options than Priority Mail and we have to accommodate our customers to the best of our ability.
3 votes0 comments · Product Feedback & Fresh Ideas » Branded Tracking Page · Flag idea as inappropriate… · Admin →brettcoppolo shared this idea ·