Caleb Gilbertson Imprint Engine

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  1. 23 votes
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    Hi Caleb!

    An order’s record itself can never be deleted. It can be inactivated, but an order cannot be deleted. No order entry will be permanently wiped from the system. However, the system is working as intended that the order activity is removed after roughly 2 months.

    And to help us understand your workflow, how frequently are you going into orders that are older than 2 months old to check the activity? And is this under situations such as a wrong delivery address or when trying to see who on your team shipped a package, etc. that you go back to view these older orders’ activity?

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    Caleb Gilbertson Imprint Engine commented  · 

    @ Caleb - Yes orders are retained indefinitely, but not the "Order Activity" information.

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    Caleb Gilbertson Imprint Engine commented  · 

    Any update on this?

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  2. 18 votes
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    Hey, @tysonmiller! Thanks for taking the time to add your idea! We’ll keep your idea in mind for future updates, but for now we’d like to see your idea gain interest from other users before making a decision.

    You’re right, Customer Records are referenced by their email addresses. You mentioned this is “quite a few” orders. Have you tried to use a CSV file to create these manual orders? This way you can assign the username to a different value to create multiple Customer Records under one name—if not to just do your manual orders all at once.

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    Caleb Gilbertson Imprint Engine commented  · 

    In addition to tysonmiller's suggestion - we do a lot of B2B manual orders, and blind ship things everyday. As such, we have multiple persons (name) ordering stuff from us to be shipped to the same commercial address (office buildings), with our central inbox email associated with the manual order. Shipstation's Customer records will just overwrite any previous records that had this identical email address & ship-to address, despite having different unique recipient names entered. Why cant customer records be based on a multitude of form fields like Address, Email, AND Recipient name? This would prevent our customer records from being overwritten (Despite having a different recipient name!) when we ship to "Karen" instead of "Roger" to the same company & address that we do business with?! This is slowing our production team down & allowing for greater user-error when having to manually enter in order information for manual orders.

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