Chris Regan PlayBetterStore.com

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  1. 140 votes
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    Chris Regan PlayBetterStore.com commented  · 

    ADDING 3RD RETURN DESIGNATION - "CONTACT [SELLER] TO RETURN"

    Perhaps a holdover option that would GREATLY benefit a lot of sellers would adding a 3rd return option; free returns (default), not returnable and CONTACT SELLER TO RETURN.

    This 3rd new option (returnable via seller) would direct the customer to the seller who would then be able to coordinate a return outside of ShipStation. The message displayed next to products with this designation would read something like "Please contact us (link) to initiate return".

    Currently only having the option to offer 1.) Free or 2.) Zero returns is leaving a lot of sellers in a very awkward situation and I'm sure preventing a lot (like us) from using the feature. Right now, if we don't want to offer free returns on a product (i.e. a large product), our only option is to display "Not eligible for returns"....which is not true. It's just not eligible for FREE returns.

    I understand there's a Return Policy that can be edited but that's not easily found by the customer. Adding this 3rd designation would provide a much-needed band-aid until we're able to charge customers for return labels at some point in the future.

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    Chris Regan PlayBetterStore.com commented  · 

    It would be great to be able to select whether or not certain products are eligible for Free Returns RMA while others may be just eligible for an Non-Label RMA. We want to offer free returns on our smaller items but do not want to offer it on larger items (golf nets, mats).

    This feature would make the Returns portal viable for our use - currently it's not. Thanks.

    Chris Regan PlayBetterStore.com supported this idea  · 
  2. 812 votes
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    Scan to Verify and Print is now AVAILABLE in the new version of ShipStation, and also now supports product identification by UPC, SKU, or both values.
    We will mark this feature complete once Scan to Verify is a standalone mode from Print.
    Additional features, settings are also in the works. Thank you all for your continued patience.

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    Chris Regan PlayBetterStore.com commented  · 

    This feature would be a huge benefit to our operation - it's incredibly difficult to scale without logically integrated UPC scanning.

    Chris Regan PlayBetterStore.com supported this idea  · 
  3. 47 votes
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    Chris Regan PlayBetterStore.com commented  · 

    Being able to receive a notification when a return request is created is vital. We need to have some way to incorporate these requests into our CRM so our agents know the customer's full situation. If an email is created, then we can use Zapier to create a case. Currently, agents must check the ShipStation backend which is not an efficient way to do things.

    Chris Regan PlayBetterStore.com supported this idea  · 
  4. 201 votes
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    Thanks for bringing this up! We’ve reviewed your idea and the overall user feedback and are closing your idea to give your votes back since there hasn’t been any activity here in awhile. This allows everyone to use their votes on other ideas. The input you gave is still on our radar and your insights are greatly appreciated.

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    Chris Regan PlayBetterStore.com commented  · 

    We use Stitch as our intermediary between Amazon and ShipStation and because Stitch has not yet integrated with Amazon Buy Shipping API, Seller Primer orders are imported into ShipStation looking like normal orders. This is dangerous for shipments that are supposed to go out 2-Day.

    We would at least like the ability to ship these orders, which ShipStation views as normal order, with Amazon Shipping services. Currently we cannot do this.

    Chris Regan PlayBetterStore.com supported this idea  · 

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