Chris Regan PlayBetterStore.com

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  1. 157 votes
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    Thank you for all your feedback.

    This idea is under consideration as we look at ways to improve the Branded Returns Portal. We are still seeking feedback on what the ideal experience would be, both from the merchant perspective as well as from your customer perspective. Please feel free to leave additional comments with your thoughts about how you’d like to see this implemented.

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    Chris Regan PlayBetterStore.com commented  · 

    ADDING 3RD RETURN DESIGNATION - "CONTACT [SELLER] TO RETURN"

    Perhaps a holdover option that would GREATLY benefit a lot of sellers would adding a 3rd return option; free returns (default), not returnable and CONTACT SELLER TO RETURN.

    This 3rd new option (returnable via seller) would direct the customer to the seller who would then be able to coordinate a return outside of ShipStation. The message displayed next to products with this designation would read something like "Please contact us (link) to initiate return".

    Currently only having the option to offer 1.) Free or 2.) Zero returns is leaving a lot of sellers in a very awkward situation and I'm sure preventing a lot (like us) from using the feature. Right now, if we don't want to offer free returns on a product (i.e. a large product), our only option is to display "Not eligible for returns"....which is not true. It's just not eligible for FREE returns.

    I understand there's a Return Policy that can be edited but that's not easily found by the customer. Adding this 3rd designation would provide a much-needed band-aid until we're able to charge customers for return labels at some point in the future.

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    Chris Regan PlayBetterStore.com commented  · 

    It would be great to be able to select whether or not certain products are eligible for Free Returns RMA while others may be just eligible for an Non-Label RMA. We want to offer free returns on our smaller items but do not want to offer it on larger items (golf nets, mats).

    This feature would make the Returns portal viable for our use - currently it's not. Thanks.

    Chris Regan PlayBetterStore.com supported this idea  · 
  2. 53 votes
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    Chris Regan PlayBetterStore.com commented  · 

    Being able to receive a notification when a return request is created is vital. We need to have some way to incorporate these requests into our CRM so our agents know the customer's full situation. If an email is created, then we can use Zapier to create a case. Currently, agents must check the ShipStation backend which is not an efficient way to do things.

    Chris Regan PlayBetterStore.com supported this idea  · 

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