butterfly

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    Thank you for all your feedback.

    This idea is under consideration as we look at ways to improve the Branded Returns Portal. We are still seeking feedback on what the ideal experience would be, both from the merchant perspective as well as from your customer perspective. Please feel free to leave additional comments with your thoughts about how you’d like to see this implemented.

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    butterfly commented  · 

    Please, please, please! Because once a client has a link to the return portal, clients can just request pre-paid return labels anytime they want, even in a case where the return may not be approved or accepted by the seller (i.e., customized or personal use items.)

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    butterfly commented  · 

    Our policy is that the client pay for return shipping, unless there was an error on our part. This also is always the case for international returns, as another user mentioned.

    I sell on two different marketplaces, so it would be great to be able to track all of my returns in the same place - and to have the option to generate a label or not to generate a label depending on the reason for the return.

    Of course, this is helpful for processing returns in the day-to-day work, but it is also helpful for any business owner so that we can begin to see what are the most common reasons for returns - any return (whether the client pays the return shipping or not). --- Perhaps ShipStation could generate a report on this....

    This would be an great upgrade to the returns feature! Thank you for considering!

    butterfly supported this idea  · 

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