AdminShipStation (Product Owner, ShipStation)

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  1. 4 votes
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    Thanks for bringing this up, @dpit! Can you tell us what makes the shipment confirmation email more valuable to you than the delivery email?

    Since delivery notification emails are fairly new, we’d like to hear what you think about it.

    Also, to help you today, depending on the email service you’re using you may be able to create a rule/filter to automatically direct the delivery emails with certain email subjects to a place other than your main inbox.

    For example, here’s outlook: http://bit.ly/1kpmF71
    and Gmail: http://bit.ly/1rMougX

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Great feedback on shipment confirmation vs delivery notification emails, thank you! And I'm happy to hear there is a solution for you.

    I checked on your ticket and found that between then and now we’ve had to clarify details about delivery notification email between both the product and support teams—the email should send within hours of the delivery scan by the carrier and should not take days.

    If you continue to find delivery emails that are taking longer than a day to trigger, please shoot us an email at support@ShipStation.com

  2. 54 votes
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    Hey, @csr! Thanks for bringing this up! We’ll keep this in mind when updating our packing slips. For now, we’d like to see your idea gain more support from other users before making a decision.

    Can you tell us what makes the packing slips different between your two stores? Hopefully this added information will help other users better understand your idea so they can add their input and votes.

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    @plantlife - Thank for for all that beautiful detail! It's a solid real world example we can look into.

    @Daniel Teitelbaum Warehouse 18 - Thanks for chiming in! Are you not able to create and use a custom packing slip for all of your stores because the selling channel requires you to use a certain type, or is there another reason?

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @csr, thank you for the update! I'm looking to fully understand what works and doesn't work for your business so the product team can properly prioritize this idea--so I hope you won't mind a few more questions.

    It looks like the thing that makes your two stores different is your second store's 8.5x11 packing slip. Do you find that you need more space on packing slips for your second store, or is there another obstacle that won't let you use the same format for both stores?

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey @Steve Brown! Is there a business reason your other store uses a different format than your other stores?

  3. 32 votes
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    Hi, @KevinBeyond! Thanks for taking the time to bring this up. At this time, we’re not looking to add this function in the near future, but we’d like to hear more about your current workflow.

    Can you elaborate on what you mean by saving 30 – 60 minutes of time if you were able to choose when your orders import?

    Here’s some background info on how our automatic updates work: https://help.shipstation.com/hc/en-us/articles/206638707

    Please be sure to comment here in the forum so other users can understand and add their votes, too!

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey @Andrew, thank you for chiming in and for providing that example. Just to clarify, it isn't that your orders aren't automatically importing at all but it's that they aren't importing as frequent. Is that correct?

    And there are 2 ways for you to find out you have new eBay orders, directly from the eBay site, and from ShipStation Companion. Is that also correct?

  4. 7 votes
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    Hello,

    Thank you for submitting this request and helping us to improve ShipStation! We will need to review the integration documentation for Volusion to determine if they are sending us this information. As a third party integration, we can only use information that is sent to us from Volusion. We will update this request once we determine if this is possible.

    Thanks again!
    ShipStation

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thanks for that info @Admin Hobbytown!

    @everyone - While we review this, I recommend working on your products separately from your orders. You can import product details on the product page like @Admin Hobbytown has mentioned.

  5. 6 votes
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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thanks for the update, @sharris! I should have clarified before marking this one as complete, my apologies! Were you referring to all of our End of Day forms, or the Insights report called "Shipping Manifest"?

    I was referring to the Insights report where the date should appear in the title of the report (Ex for today's date: "Shipping Manifest for Tuesday, October 27, 2015"). The same report in our Classic version has the same title.

  6. 162 votes
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    Hello,

    We are still interested in supporting LTL Freight. However, our current infrastructure does not support any LTL shipping providers. We will continue to review the integration and let you know once any updates occur.

    Thanks again!
    ShipStation

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hello,

    Yes, this should cover your request as well. I recommend voting for this feature request if you would like to see more traction with supporting FedEx Freight in ShipStation.

    Thank you,
    ShipStation

  7. 10 votes
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    Thanks for bringing this up! We’ll keep this in mind for future updates, and at the same time we’d like to see your idea gain traction with other users.

    Can you tell us more about why you’d like for the reports to have user and warehouse parameters? Is this all for your factory partner you mentioned? Or are you using user and warehouse metrics for other goals?

    Feel free to add any more information that may catch the attention of others by commenting here in the forum!

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thanks for the update! It certainly helps outline the need for additional parameters to better analyze trends and performance among your users. We will continue to gather additional feedback from users and see what we can figure out on our end.

  8. 3 votes
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    AdminShipStation (Product Owner, ShipStation) commented  · 

    In the products tab, when we search for a product and click on a certain product, can we also have the image of the product come up also? This would be extremely helpful! Thank you!

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