AdminShipStation (Product Owner, ShipStation)

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  1. 22 votes
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    Hey @Tactical Keychains, thank you for bringing this up. I saw a couple of your other comments regarding this, too, and hope we can identify a business challenge that users will agree with so our product team can move forward with a solution that addresses this challenge.

    It sounds like you’re interested in a quick way to combine customs declaration lines to fit within the 5 line limit imposed by some of our carriers, is that right? How often would you say you run into these types of orders vs orders within the limit?

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi Boardgamegeek!

    I just got confirmation from Stamps.com that 30 Customs Declaration Descriptions are now available for each shipment instead of 5. While this doesn't resolve some larger orders that you guys have described.

    Thank you guys for your feedback!

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    @LifeSpa Shipping Dept LifeSpa - That's understandable. The less typing you have to do, the less chance of hitting other keys.

    @everyone - Thanks for your input, guys! We'll let you know if there's an update on this one here in the forum or we'll reach out to you if we need more info.

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    @LifeSpa Shipping Dept LifeSpa - Thanks for chiming in! I'd like to see if there's something you can do today to help, and to see what works and what doesn't so we can better understand your business challenges.

    Have you looked into creating declarations based on pre-defined values? This is particularly helpful when all of your products use the same description and are able to use the same harmonization code. Here's more info on that: https://help.shipstation.com/hc/en-us/articles/206639017

    There will only be one customs declaration line, and you will have to update the value and quantity for each order. There are different things you can do to make these orders more visible so you don't forget to change the quantity and values--automation rules can apply tags, send emails to whichever email address you define, and trigger alerts. What do you think?

  2. 18 votes
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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Gotcha. So to clarify, this suggestion is to add quicksearch functionality to existing fields such as product-level UPCs, Fulfillment SKU, and Item Descriptions?

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi! And where are you wanting to add these fields?

  3. 13 votes
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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi!

    Which selling channel are you seeing the imported amounts for both Total Order and Amount Paid as being the same amount?

    Also, are there discounts that should be applying to the amount paid that are not and do these show in the marketplace but when the orders import into ShipStation they disappear?

    And if so, is there an example order that you can give me from your account so we can look over this with our support team?

  4. 27 votes
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    AdminShipStation (Product Owner, ShipStation) commented  · 

    HI! @Zachary, I've added your request to an existing one. Our developers have been alerted of this and I’ll alert this older thread with any updates to how we handle territory names being transmitted in the feed.

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi! Thanks for the suggestion, at this time the address verification system used within ShipStation doesn't have the capability to autocorrect a state field from its spelled out name to its two character abbreviation. For instance, eBay sends California over as "CA" but the same is not always said of the way we receive Puerto Rico, which as you may have seen will sometimes send us the state name over as "Puerto Rico" instead of the required "PR".

    If anything changes on the way this is handled, we'll update through this thread!

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey, @DylanB! Thanks for the update. Is this happening only for your eBay orders?

  5. 118 votes
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    Hi, everyone! We read all of your feedback daily and noticed that this idea hasn’t seen any activity since we last checked in. Can you give us more information about how Doc Tabs would help your shipping workflow?

    Please comment here in the forum so other users can add their input as well.

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi! At this time, the only label formats that the carriers send to us is the 4"x6" option. And while there are no immediate plans to change this format, we'll keep you posted if any changes are made!

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey @Mano Miyata Best Damn Beauty LLC - Thanks for chiming in, do you have examples of what you'd like to see on the doc tab or have thoughts on the other comments below?

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thanks for all the feedback everyone, if you have any other uses please let us hear it! We read all of your comments as they come in.

    @sachin86 - thanks for the update! Yes, it makes sense. Have you looked into using packing slips or order summaries (great for record keeping!) for this purpose? Or is this doc tab going to serve as a sort of mini-packing slip as suggested by @Chad earlier? Please let us know if these aren't good fits for you, and we'll reach out to you if we need more info so we don't keep blowing up everyone's inboxes. ;)

    Here's some info on gift packing slips (doesn't show price) if any one is interested: https://help.shipstation.com/hc/en-us/articles/205901218

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thank you everyone for the updates, we'd love to get as much information as we can so if you haven't yet, please let us know how Doc Tabs help your workflow!

    @sachin86 - If your item names are showing on your labels, it sounds like you have your label messages set up that way. Here's how to change that: https://help.shipstation.com/hc/en-us/articles/206639957

  6. 109 votes
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    AdminShipStation (Product Owner, ShipStation) commented  · 

    @United States Fellhoelter KnifeWerks LLC – Thanks for commenting! We read feedback daily and use it to help us prioritize fixes and new features. Our developer team has been made aware of this limitation in automation rules. We’ll be sure to update you here once we have news.

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    @William McWilliams - Thanks for posting your comment! Our developers aware of this automation rule limitation however we don't have an ETA on this. The only way to ensure your orders have decimal weight is to go into each order (with the Order Details window or the sidebar) and set it as such.

    If applicable, you may be able to tag your orders as they import to increase the visibility to ensure you add the 0.354 oz.

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thanks for the update @Jon - I'll take note of your decimal weights. As for the mixed units, at the moment, units have to be the all-or-nothing setting and there isn't a way to set them on a per-shipment basis. Can you tell me more about having/using both units at the same time?

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey @Alex Wolfram The Garage Shield, this is a known issue and we will update you and everyone else here as soon as we have more information on it. Thank you for waiting thus far. Have you looked into tagging your orders with First Class Mail? This way you can select all orders with this tag and use the sidebar to update their weights all at once (or use Bulk Actions!)

    @Jon - I'm not sure I understand your comment, is it that you're interested in entering 1.5 lbs instead of 24 oz?

  7. 22 votes
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    Thanks for leaving your thoughts, everyone! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.
    If you know any other users that are interested please send them here!

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey @HooRag Shipping HooRag! To help with your low inventory counts, you can set a reorder threshold for each of your SKUs or for all of the products (if any product is < 20 units, alert me). Here's how you can set either of these scenarios up: https://help.shipstation.com/hc/en-us/articles/216256008

  8. 69 votes
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    Hey @Daniel, thank you for adding your idea! Are you only interested in the shipping cost report or are you looking to generate several weekly/monthly reports? Would this just be for you or for other eyes as well?

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thanks for the update @Daniel! Are you not finding the weekly digest emails helpful? Depending on what email client you use, you may also be able to create a rule to forward this email to the appropriate addresses if they are not ShipStation users.

    This article goes over how to turn it off, but I'll use it to show you to where you can find the setting: https://help.shipstation.com/hc/en-us/articles/206639167

  9. 2 votes
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    Hey @Eric, thanks for posting this. I noticed this one is from October and wanted to see if you’re still experiencing this today.

    I’m not seeing this data being passed over from Amazon so ShipStation can’t post this data for you.

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thanks for the update, @Eric! We’ll check on this for you, and we’ll keep you updated if Amazon FBA will send us this information. If you haven’t already, I would try to reach out to Amazon’s support to see if there is some messaging you can show to your customers to help with this.

  10. 362 votes
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    Thank you for your feedback and supporting comments!

    We’ve sent this feedback to our product team to consider in our 2021 roadmap.

    We encourage you to continue to vote and comment on this request to let us know any details around this feature that may help you solve your specific business challenges.

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thank you for the comments! As you may already know, we've just released our inventory management feature that helps you track your products to get ship done! This has taken a lot of time and effort to develop and we're still looking to do more. That being said, we're more free to research other ideas presented in the forum like this, but we're also still busy enough (with inventory improvements) that we still need time to prioritize ideas.

    @TypeAFinance - What kinds of questions are you looking to answer with a "pickup" type of report? To help with this, you can create a "Pick up order" tag, filter your orders, and then export the filtered orders with a custom format. Understandably, this may not be feasible for all types of situations but if you need this information sooner rather than later, this would be one way to do it.

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey, @ShariL, thank you for chiming in! Since August 2012, both our product and development teams have been working on lots of big and small things to help benefit all users such as a new interface, our mobile app ShipStation Companion, new carriers and integrations, and small bugs that help you and other shippers work smoothly.

    I thank you and all of our users for your patience and help on your ideas! We're hard at work prioritizing all of the ideas and business challenges shared here by users today and read your feedback daily.

    @everyone - It sounds like a lot of the users here are using the "Other" carrier in Mark as Shipped and entering notes into the tracking number field but want better access and visibility around this. How often do you need to use this "Other" carrier in relation to the number of orders you ship with ShipStation? Any information outlining your business challenge is always appreciated and helps point the product team in the right direction.

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey @bishal! Thanks for bringing this up!

    Please send an email to support@shipstation.com for the best and fastest resolution on issues you are running to or chat in with us by clicking on the question mark icon in the upper righthand corner when logged into ShipStation.

    When emailing (or chatting) in, please add any error messages you see or the order number you're seeing issues with and our folks will dig into this for you.

  11. 53 votes
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    Thanks for voting, everyone! We’d like to hear more about this idea before making a decision. On our last update, we proposed the Insights heat map located under Insights > Customer Overview. Can you tell us if the heat map has (or has not!) met your needs, and how you’d use the proposed report?

    Please feel free to add any other information and be sure to comment here in the forum for all to see.

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey @lebombshop1 - there's a heat map on the Insights page under "Customer Overview" that shows where your orders are coming from. What are you looking for in a report that isn't available from this map?

  12. 65 votes
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    Hi, everyone! We’re still interested in seeing more users add their support for this idea, whether through votes or comments, so please keep them coming!

    In the meantime, here are example codes for our packing slips that may point you in the right direction: https://help.shipstation.com/hc/en-us/articles/206639907

    Please reach out to us through chat or at support@shipstation.com if you’d like some more explanation on the examples.

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    @Jamie.Calder - I sent you an email with instructions, please keep an eye out!

    I understand it takes some time to get used to looking at HTML so if you need clarification on how to edit the packing slip, please shoot us an email at Support@ShipStation.com or chat in with us and we'll be happy to walk you through it!

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    @Tim Yerby - Thanks for chiming in with that! While we research the WYSIWYG editor, I'm looking to provide solutions for users like yourself today, and to help with basic font changes, like color, bold, underline, italics like you suggested, we've just added this article: https://help.shipstation.com/hc/en-us/articles/217551858

    At the end of the article are 2 fantastic resources to provide more information on editing HTML that's also helped a lot of us ShipStation staff members out.

    @Jamie.Calder - Thanks for the update! The field to do that is: [Requested Shipping Service]
    The document at the bottom of this page will have all the possible fields that can be used if you'd like to add other order-specific info to your packing slips: https://help.shipstation.com/hc/en-us/articles/205901168

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thanks for your updates, @everyone! If you haven't already, what types of customizations are you looking to make?

    @Jamie.Calder - Is there something specific you're looking for? Most of the basic packing slip edits require a simple copy and paste from our example articles and don't require much HTML knowledge. You can also download copies of the packing slip as you're editing them to watch your progress along the way.

  13. 92 votes
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    Hey @josesepulveda! Thanks so much for taking the time to bring this up! Can you tell me more about the orders you’re splitting? For example, are you always splitting off one particular product because it may be too large to fit into one box?

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    In my case, there are times that I will get an order for 15 items that need to ship in separate large flat rate boxes. So that's 14 separate split operations with the current split function. Customer is in zone 8, so it makes sense to ship separately. But there are times that sell 2 or three, to a local zone, and don't want them split since we can UPS them in one box.

    Everybody has a different use case, I know. So while a product-level setting for "This always ships by itself" might be useful, I would still want to be able to do splits based on more than on attribute in the rules. (If zone > 6) AND ...etc etc

    While you can split an order into two, and then take the order that has multiple items and split it again, you have to keep initiating new splits on one of the orders.

    --

    I think the original request was to be able to have a way to say "Split order" and then from that one window, create three or more orders.

    Here is an example I run into very often: A customer orders 15 of something. Each one has to ship separately, via Priority Mail.

    So I have to take 1 order for 15 x item, and I have to split it into 15 orders with 1 x the item.

    Think about the work involved, when you have to "Split Order" 14 separate times to get it down to 1 item per shipment with 15 shipments.

    15x
    14x 1x
    13x 1x 1x
    12x 1x 1x 1x
    ...
    ...
    ...
    ...
    ...
    ...
    ...
    ...
    ...
    2x 1x 1x 1x 1x 1x 1x 1x 1x 1x 1x 1x 1x 1x
    1x 1x 1x 1x 1x 1x 1x 1x 1x 1x 1x 1x 1x 1x 1x

  14. 171 votes
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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey, everyone! Thank you for all of your helpful comments! I might have one solution if you're having trouble tracking your packages.

    If you use carrier-specific packages, you can go to Insights > Reports > Shipped Orders (located under "Raw Data Export". This report has a column header named "Package Type" that records what you select as "Package" when shipping.

    For example, if you use USPS Medium Flat Rate Box, the export will say "MFRB". You can quickly put Package Type into a pivot table to count how many orders were shipped with carrier packages.

    This won't quite work with your custom packages since the Package Type will say "Pkg". The dimensions are recorded, however, although this would require even more legwork on your part.

    What do you think? Or does this not help so much because are a majority of your packages custom sized?

  15. 29 votes
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    Thank you for providing all of that great information @Robert. We’ll keep this one in mind if we make other related changes to the Shipments page. For now, we’d like to see if this idea will gain more traction with other users who’d also like additional shipment statuses.

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey @Robert, thanks for the update! The Recent status shows all of your shipments in the past week, so there are overlapping statuses here; it's a mixed bag overview.

    There isn’t a good way to see if your shipments have been in one status “too long” today, but I can see how it’s helpful.

    This next question is for you as much as anyone else who's interested in this idea: From your experience, how often have you found these “stuck” shipments, and what actions do you take after learning a shipment will be late or has been derailed?

  16. 83 votes
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    Thank you for your feedback.

    ShipStation does already support unicode characters. Orders using these characters can be imported successfully and other documents, like packing slips, can print from ShipStation with these characters (see this example of an order using Kanji in the Ship To address with a packing slip in ShipStation: https://www.screencast.com/t/F0v4sm81hEls)

    However, many carrier label APIs will not accept these characters when we send them with the label request, which is why they often print with the ??? in place of the characters. This is why we recommend translating the Ship To address to use Roman characters.

    However, as part of our expansion into non-English speaking markets and general internationalization effort, we’ll be looking into what carriers don’t have this limitation so we can provide more thorough documentation around it later in 2021. For any carrier that does accept unicode characters and can print them on the label,…

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey @pricedright - After re-reading the original post ShipStation will accept UTF-8 character sets by default. You're able to select ANSI by selecting it in the menu when importing orders via CSV method.

    However there seems to be other character concerns here that we have yet to have the opportunity to research.

  17. 4 votes
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    Hey, @Brandon thank you for taking the time to bring this up! And thanks @vetinternetco for the comment!

    Today, we will resubmit the information to your Selling Channel, but not all channels accept the updated information we send.

    Can you tell us what selling channels you’re manually adding information for?

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey @Brandon! I was able to confirm with some folks around the office here that we are sending information, but it's up to your selling channel on whether to accept it. I recommend reaching out to Brightpearl to see if it's a change they can make on their end.

    In the meantime, I recommend double checking your workflow with your Account Manager to see if there isn't something you can be doing today to help avoid the situation where you need to edit shipment information after creating a label.

  18. 14 votes
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    Hey @mkujawski, thanks for taking the time to bring this up! When your orders come in with a specific service, you’re able to match this with a service and package type—we call it Shipping Service Mappings. Have you had the chance to check this out?

    For example, when your customer selects “Expedited” service in your shopping cart, you’ll be able to automatically set this to “USPS Priority Mail Express, Medium Flat Rate Box”.

    More info: https://help.shipstation.com/hc/en-us/articles/206640487

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thanks for the update! So you're primarily concerned with tracking packages, that's good to know. Are there any other business challenges you're looking to solve here by setting package types separate from shipping services?

  19. 84 votes
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    Hey @Alex, thanks for posting this! Printing gets a little tricky to talk about since there are a few different ways to set these up. What kind of formats/paper sizes are you looking to print for your labels-only, packing slips-only, and both label + packing slip?

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    @everyone - Thanks for your patience! I noticed one of the challenges brought up here was if a shipper forgot to print packing slips after creating labels there isn't an easy way to find that out (or vice versa). Are there other challenges out there, or is this the main concern you all have?

    @ken marek absolute yogi - To avoid fishing around for orders after you've created labels, you can change what happens to the order in the grid. Go to Account Settings > Display Options > Orders tab > "When Order Status Changes > set this to "Grey out the order". This way the order will not disappear from your view and you can still select and print packing slips for it.

    Alternatively, if you like how orders disappear from the grid once a label is created, I recommend changing up your workflow to print the order's packing slip before creating a label.

    @susanr - Have you looked into printing a packing slip inline with the label? This way you can keep all of your labels and packing slips grouped together. This may be a hair more expensive in dollar value, but this can save money in time by not shuffling sheets of paper. You can see what this label format looks like in Account Settings > Printing > Printing Setup > Labels > Document Options.

  20. 39 votes
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    Thanks for voting! We’d like for your ideas to gain more traction before making a decision. Can you tell us your use case for tagging your Shipments? We’ve received well-stated examples in the comments, but would like to hear more voices stand behind this idea.

    Please comment here in the forum so we all can hear your thoughts!

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thanks for the updates! We're still looking for more traction on this idea, so if you haven't added your thoughts please do!

    @Michael, @Gene, @kristina - You're still able to open the Order Details window from the Shipments page to add Order Tags (located under "Order Summary") or Order Notes. However if you're searching through orders for this type of information, the Shipped tab on the Orders is the best option today.

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