AdminShipStation (Product Owner, ShipStation)

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  1. 115 votes
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    AdminShipStation (Product Owner, ShipStation) commented  · 

    @United States Fellhoelter KnifeWerks LLC – Thanks for commenting! We read feedback daily and use it to help us prioritize fixes and new features. Our developer team has been made aware of this limitation in automation rules. We’ll be sure to update you here once we have news.

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    @William McWilliams - Thanks for posting your comment! Our developers aware of this automation rule limitation however we don't have an ETA on this. The only way to ensure your orders have decimal weight is to go into each order (with the Order Details window or the sidebar) and set it as such.

    If applicable, you may be able to tag your orders as they import to increase the visibility to ensure you add the 0.354 oz.

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thanks for the update @Jon - I'll take note of your decimal weights. As for the mixed units, at the moment, units have to be the all-or-nothing setting and there isn't a way to set them on a per-shipment basis. Can you tell me more about having/using both units at the same time?

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey @Alex Wolfram The Garage Shield, this is a known issue and we will update you and everyone else here as soon as we have more information on it. Thank you for waiting thus far. Have you looked into tagging your orders with First Class Mail? This way you can select all orders with this tag and use the sidebar to update their weights all at once (or use Bulk Actions!)

    @Jon - I'm not sure I understand your comment, is it that you're interested in entering 1.5 lbs instead of 24 oz?

  2. 24 votes
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    Thanks for leaving your thoughts, everyone! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.
    If you know any other users that are interested please send them here!

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey @HooRag Shipping HooRag! To help with your low inventory counts, you can set a reorder threshold for each of your SKUs or for all of the products (if any product is < 20 units, alert me). Here's how you can set either of these scenarios up: https://help.shipstation.com/hc/en-us/articles/216256008

  3. 83 votes
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    Hey @Daniel, thank you for adding your idea! Are you only interested in the shipping cost report or are you looking to generate several weekly/monthly reports? Would this just be for you or for other eyes as well?

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thanks for the update @Daniel! Are you not finding the weekly digest emails helpful? Depending on what email client you use, you may also be able to create a rule to forward this email to the appropriate addresses if they are not ShipStation users.

    This article goes over how to turn it off, but I'll use it to show you to where you can find the setting: https://help.shipstation.com/hc/en-us/articles/206639167

  4. 422 votes
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    Thank you for your feedback and supporting comments!

    We’ve sent this feedback to our product team to consider in our 2021 roadmap.

    We encourage you to continue to vote and comment on this request to let us know any details around this feature that may help you solve your specific business challenges.

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thank you for the comments! As you may already know, we've just released our inventory management feature that helps you track your products to get ship done! This has taken a lot of time and effort to develop and we're still looking to do more. That being said, we're more free to research other ideas presented in the forum like this, but we're also still busy enough (with inventory improvements) that we still need time to prioritize ideas.

    @TypeAFinance - What kinds of questions are you looking to answer with a "pickup" type of report? To help with this, you can create a "Pick up order" tag, filter your orders, and then export the filtered orders with a custom format. Understandably, this may not be feasible for all types of situations but if you need this information sooner rather than later, this would be one way to do it.

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey, @ShariL, thank you for chiming in! Since August 2012, both our product and development teams have been working on lots of big and small things to help benefit all users such as a new interface, our mobile app ShipStation Companion, new carriers and integrations, and small bugs that help you and other shippers work smoothly.

    I thank you and all of our users for your patience and help on your ideas! We're hard at work prioritizing all of the ideas and business challenges shared here by users today and read your feedback daily.

    @everyone - It sounds like a lot of the users here are using the "Other" carrier in Mark as Shipped and entering notes into the tracking number field but want better access and visibility around this. How often do you need to use this "Other" carrier in relation to the number of orders you ship with ShipStation? Any information outlining your business challenge is always appreciated and helps point the product team in the right direction.

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey @bishal! Thanks for bringing this up!

    Please send an email to support@shipstation.com for the best and fastest resolution on issues you are running to or chat in with us by clicking on the question mark icon in the upper righthand corner when logged into ShipStation.

    When emailing (or chatting) in, please add any error messages you see or the order number you're seeing issues with and our folks will dig into this for you.

  5. 65 votes
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    Hi, everyone! We’re still interested in seeing more users add their support for this idea, whether through votes or comments, so please keep them coming!

    In the meantime, here are example codes for our packing slips that may point you in the right direction: https://help.shipstation.com/hc/en-us/articles/206639907

    Please reach out to us through chat or at support@shipstation.com if you’d like some more explanation on the examples.

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    @Jamie.Calder - I sent you an email with instructions, please keep an eye out!

    I understand it takes some time to get used to looking at HTML so if you need clarification on how to edit the packing slip, please shoot us an email at Support@ShipStation.com or chat in with us and we'll be happy to walk you through it!

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    @Tim Yerby - Thanks for chiming in with that! While we research the WYSIWYG editor, I'm looking to provide solutions for users like yourself today, and to help with basic font changes, like color, bold, underline, italics like you suggested, we've just added this article: https://help.shipstation.com/hc/en-us/articles/217551858

    At the end of the article are 2 fantastic resources to provide more information on editing HTML that's also helped a lot of us ShipStation staff members out.

    @Jamie.Calder - Thanks for the update! The field to do that is: [Requested Shipping Service]
    The document at the bottom of this page will have all the possible fields that can be used if you'd like to add other order-specific info to your packing slips: https://help.shipstation.com/hc/en-us/articles/205901168

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thanks for your updates, @everyone! If you haven't already, what types of customizations are you looking to make?

    @Jamie.Calder - Is there something specific you're looking for? Most of the basic packing slip edits require a simple copy and paste from our example articles and don't require much HTML knowledge. You can also download copies of the packing slip as you're editing them to watch your progress along the way.

  6. 115 votes
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    Hey @josesepulveda! Thanks so much for taking the time to bring this up! Can you tell me more about the orders you’re splitting? For example, are you always splitting off one particular product because it may be too large to fit into one box?

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    In my case, there are times that I will get an order for 15 items that need to ship in separate large flat rate boxes. So that's 14 separate split operations with the current split function. Customer is in zone 8, so it makes sense to ship separately. But there are times that sell 2 or three, to a local zone, and don't want them split since we can UPS them in one box.

    Everybody has a different use case, I know. So while a product-level setting for "This always ships by itself" might be useful, I would still want to be able to do splits based on more than on attribute in the rules. (If zone > 6) AND ...etc etc

    While you can split an order into two, and then take the order that has multiple items and split it again, you have to keep initiating new splits on one of the orders.

    --

    I think the original request was to be able to have a way to say "Split order" and then from that one window, create three or more orders.

    Here is an example I run into very often: A customer orders 15 of something. Each one has to ship separately, via Priority Mail.

    So I have to take 1 order for 15 x item, and I have to split it into 15 orders with 1 x the item.

    Think about the work involved, when you have to "Split Order" 14 separate times to get it down to 1 item per shipment with 15 shipments.

    15x
    14x 1x
    13x 1x 1x
    12x 1x 1x 1x
    ...
    ...
    ...
    ...
    ...
    ...
    ...
    ...
    ...
    2x 1x 1x 1x 1x 1x 1x 1x 1x 1x 1x 1x 1x 1x
    1x 1x 1x 1x 1x 1x 1x 1x 1x 1x 1x 1x 1x 1x 1x

  7. 183 votes
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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey, everyone! Thank you for all of your helpful comments! I might have one solution if you're having trouble tracking your packages.

    If you use carrier-specific packages, you can go to Insights > Reports > Shipped Orders (located under "Raw Data Export". This report has a column header named "Package Type" that records what you select as "Package" when shipping.

    For example, if you use USPS Medium Flat Rate Box, the export will say "MFRB". You can quickly put Package Type into a pivot table to count how many orders were shipped with carrier packages.

    This won't quite work with your custom packages since the Package Type will say "Pkg". The dimensions are recorded, however, although this would require even more legwork on your part.

    What do you think? Or does this not help so much because are a majority of your packages custom sized?

  8. 83 votes
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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey @Robert, thanks for the update! The Recent status shows all of your shipments in the past week, so there are overlapping statuses here; it's a mixed bag overview.

    There isn’t a good way to see if your shipments have been in one status “too long” today, but I can see how it’s helpful.

    This next question is for you as much as anyone else who's interested in this idea: From your experience, how often have you found these “stuck” shipments, and what actions do you take after learning a shipment will be late or has been derailed?

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thanks for the updates! We're still looking for more traction on this idea, so if you haven't added your thoughts please do!

    @Michael, @Gene, @kristina - You're still able to open the Order Details window from the Shipments page to add Order Tags (located under "Order Summary") or Order Notes. However if you're searching through orders for this type of information, the Shipped tab on the Orders is the best option today.

  9. 83 votes
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    Thank you for your feedback.

    ShipStation does already support unicode characters. Orders using these characters can be imported successfully and other documents, like packing slips, can print from ShipStation with these characters (see this example of an order using Kanji in the Ship To address with a packing slip in ShipStation: https://www.screencast.com/t/F0v4sm81hEls)

    However, many carrier label APIs will not accept these characters when we send them with the label request, which is why they often print with the ??? in place of the characters. This is why we recommend translating the Ship To address to use Roman characters.

    However, as part of our expansion into non-English speaking markets and general internationalization effort, we’ll be looking into what carriers don’t have this limitation so we can provide more thorough documentation around it later in 2021. For any carrier that does accept unicode characters and can print them on the label,…

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey @pricedright - After re-reading the original post ShipStation will accept UTF-8 character sets by default. You're able to select ANSI by selecting it in the menu when importing orders via CSV method.

    However there seems to be other character concerns here that we have yet to have the opportunity to research.

  10. 14 votes
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    Hey @mkujawski, thanks for taking the time to bring this up! When your orders come in with a specific service, you’re able to match this with a service and package type—we call it Shipping Service Mappings. Have you had the chance to check this out?

    For example, when your customer selects “Expedited” service in your shopping cart, you’ll be able to automatically set this to “USPS Priority Mail Express, Medium Flat Rate Box”.

    More info: https://help.shipstation.com/hc/en-us/articles/206640487

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thanks for the update! So you're primarily concerned with tracking packages, that's good to know. Are there any other business challenges you're looking to solve here by setting package types separate from shipping services?

  11. 87 votes
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    Hey @Alex, thanks for posting this! Printing gets a little tricky to talk about since there are a few different ways to set these up. What kind of formats/paper sizes are you looking to print for your labels-only, packing slips-only, and both label + packing slip?

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    @everyone - Thanks for your patience! I noticed one of the challenges brought up here was if a shipper forgot to print packing slips after creating labels there isn't an easy way to find that out (or vice versa). Are there other challenges out there, or is this the main concern you all have?

    @ken marek absolute yogi - To avoid fishing around for orders after you've created labels, you can change what happens to the order in the grid. Go to Account Settings > Display Options > Orders tab > "When Order Status Changes > set this to "Grey out the order". This way the order will not disappear from your view and you can still select and print packing slips for it.

    Alternatively, if you like how orders disappear from the grid once a label is created, I recommend changing up your workflow to print the order's packing slip before creating a label.

    @susanr - Have you looked into printing a packing slip inline with the label? This way you can keep all of your labels and packing slips grouped together. This may be a hair more expensive in dollar value, but this can save money in time by not shuffling sheets of paper. You can see what this label format looks like in Account Settings > Printing > Printing Setup > Labels > Document Options.

  12. 68 votes
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    Hey, @csr! Thanks for bringing this up! We’ll keep this in mind when updating our packing slips. For now, we’d like to see your idea gain more support from other users before making a decision.

    Can you tell us what makes the packing slips different between your two stores? Hopefully this added information will help other users better understand your idea so they can add their input and votes.

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    @plantlife - Thank for for all that beautiful detail! It's a solid real world example we can look into.

    @Daniel Teitelbaum Warehouse 18 - Thanks for chiming in! Are you not able to create and use a custom packing slip for all of your stores because the selling channel requires you to use a certain type, or is there another reason?

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @csr, thank you for the update! I'm looking to fully understand what works and doesn't work for your business so the product team can properly prioritize this idea--so I hope you won't mind a few more questions.

    It looks like the thing that makes your two stores different is your second store's 8.5x11 packing slip. Do you find that you need more space on packing slips for your second store, or is there another obstacle that won't let you use the same format for both stores?

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey @Steve Brown! Is there a business reason your other store uses a different format than your other stores?

  13. 32 votes
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    Hi, @KevinBeyond! Thanks for taking the time to bring this up. At this time, we’re not looking to add this function in the near future, but we’d like to hear more about your current workflow.

    Can you elaborate on what you mean by saving 30 – 60 minutes of time if you were able to choose when your orders import?

    Here’s some background info on how our automatic updates work: https://help.shipstation.com/hc/en-us/articles/206638707

    Please be sure to comment here in the forum so other users can understand and add their votes, too!

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey @Andrew, thank you for chiming in and for providing that example. Just to clarify, it isn't that your orders aren't automatically importing at all but it's that they aren't importing as frequent. Is that correct?

    And there are 2 ways for you to find out you have new eBay orders, directly from the eBay site, and from ShipStation Companion. Is that also correct?

  14. 166 votes
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    Hello,

    We are still interested in supporting LTL Freight. However, our current infrastructure does not support any LTL shipping providers. We will continue to review the integration and let you know once any updates occur.

    Thanks again!
    ShipStation

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hello,

    Yes, this should cover your request as well. I recommend voting for this feature request if you would like to see more traction with supporting FedEx Freight in ShipStation.

    Thank you,
    ShipStation

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