AdminShipStation (Product Owner, ShipStation)

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  1. 126 votes
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    Thanks for your feedback! We’d like hear other scenarios from other users so we can revisit this idea. What specific workflow requires shipping unpaid orders? What is the most frustrating thing about having to ensure orders are paid for before you ship them (or mark them as paid)? We look forward to hearing more from you!

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thanks for checking up on this one @Frederic! We're still interested in this idea and would like to hear more about the workflows that require this and how you're dealing with it today.

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @samlerner. When you mark these orders as paid, is there a criteria that you see that would make these orders move into Awaiting Shipment? Also, would all orders in Awaiting Payment be ready to ship upon their import into ShipStation?

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thanks for the updates, everyone! We’d like to hear some more information from you. How often do you find yourselves shipping unpaid orders each day or each week?

    @ShariL – When you are using Mark as Paid, the Shipping Paid field is for the amount your customer has paid for shipping. If you’re looking to obtain quotes, you’re able to see how much each service is from zip code to zip code using the Rate Calculator. Here’s more information about our Rate Calculator: https://help.shipstation.com/hc/en-us/articles/205901588

    @SoftBums Order Fulfillment SoftBums – We will import orders in the unpaid status if the Selling Channel you have will pass us the relevant information. One of the Selling Channels that does not support our Awaiting Payment status is 3dCart. We recommend reaching out to them and ask if they are able to make this available to us through their API.

  2. 4 votes
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    Hi @mleon thanks for bringing this up! I took a look into your ticket with our folks here and see you’ve gone through most of the reports and haven’t found what you’re looking for.

    What kind of total are you looking to calculate?

    Please let us know here in the forums so we can have an open discussion with others looking for reports.

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thanks for the update @mleon! Have you tried looking at the raw data export for orders? These types of reports are best for manipulation and forming your own reports.

    The raw order export provides the status of the orders you're looking at (in your case, shipped) and the shipping service used. Unfortunately it doesn't provide the tracking number but you can combine it with the fulfillments and shipments exports to get a full view.

  3. 1 vote
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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @Jake,

    Thank you for your feedback.

    We do provide Combine Order alerts if we see multiple orders with the same zip code and email address. Are your orders coming in for the same location but with different email address?

  4. 9 votes
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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thank you for that update! We hope to hear from more users on this to help gain visibility on live dashboards for daily stats.

  5. 8 votes
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    Hey @Victoria, thanks for bringing this up! We’d like to see other people’s thoughts and challenges with this before moving forward.

    In the meantime, I’d like to see if I can help with figuring out getting the data you need out of ShipStation. I’m not 100% sure what specific fields you’re looking for, but one of our more comprehensive reports is on the reporting tab on the insights page.

    Once there, scroll to the very bottom and take a look at the raw data exports. These will provide more information than the ones on the orders and shipments pages.

    You may be looking for data that spans orders and shipments which is why you’re needing to string together multiple exports, but hopefully these will reduce the amount of stringing together you have to do.

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thanks for those updates! I took a deeper look and found your ticket with the fields you’re looking for. Have you looked into creating a custom format for your exports? I think this will natively get you 90% of what you're looking for.

    You can create customized exports by clicking on “Create custom format” (all exports have this option, but you'll want to use "Export order line items" on the orders page). This will allow you to rearrange and even rename fields you're looking to export.

    Once you're there, check the "Show advanced options" box--now you'll have most of the fields you're looking for including shipping service, shipping address, order weight, and order value (or order total).

    For the last field, item description, one option is to use the reporting category for your descriptions. This will fill in the "Items - Category".

    This article goes over product categories: https://help.shipstation.com/hc/en-us/articles/206639217
    This one includes visuals of the export process: https://help.shipstation.com/hc/en-us/articles/206638777

    This should help you get your data faster, and please let us know here if this isn't the data you're trying to get at.

  6. 28 votes
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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thanks for the info, @samnamiam! Currently, there isn't a great way to handle bundled items. I've seen other users use one of the other available fields to add visibility to the SKUs although I understand it's not an optimal workflow. For now, we'd like to see other users chime in here before moving forward.

  7. 12 votes
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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @Damen & Paul

    Thank you for your feedback.

    Have you considered adding the product weights into ShipStation as Product defaults? This will automatically assign the item weights to the orders at import. I recommend importing your product weights via a CVS file to update any currently imported products. I have included our help article for importing products below:

    https://help.shipstation.com/hc/en-us/articles/205900478

  8. 88 votes
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    Thanks for your input, everyone!

    If you’re creating this return yourself from a previously shipped order, you can create however many return labels needed.

    Once you’ve created the return label (within the shipment detail screen) for the first line item you’ve selected and created the label, you’ll stay in the returns screen in the order detail screen and press the blue + New Return link.

    This will allow you to create separate return labels for your line items.

    If this doesn’t work for you please let us know!

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @Greg - While we don't have a dedicated way to make return labels for your FedEx multi-package shipments, you can use the updated returns process to create as many return labels as needed.

    All you'd have to do is create one return label after another until you have all the return labels needed.

    This article will walk you through creating return labels:
    https://help.shipstation.com/hc/en-us/articles/115001232008

    If you'd like more information on how to do this, I recommend chatting in with our folks here to keep moving quickly.

    AdminShipStation (Product Owner, ShipStation) commented  · 

    @Mary - If I'm understanding you fully, it sounds like the recent additions to the returns process don't allow you to create the right number of return labels needed. The update allows you to gather more information on why your returns are occurring so you can be proactive about future returns.

    To create multiple return labels, create the first return label by going through the line item/quantity selection flow. If this is a single line item order, you can continue to create returns by clicking on "New Return" in the return tab of your order. This will allow you to create as many labels as you need.

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey @Brian King Superlative Events - Thank you for pinging us for an update! We're constantly working on multiple projects at once so it takes time to get to these ideas. That being said, can you tell me how often you're needing to create these types of returns?

  9. 21 votes
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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @Jim,

    Thank you for your feedback!

    Have you tried Exporting your information from the "Shipped" section of the orders tab via the "Other Actions - Export" function? You do have the ability to "Show Advanced Options" when exporting the data.

  10. 96 votes
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    AdminShipStation (Product Owner, ShipStation) commented  · 

    My apologies Jared, I just ran a test and you're correct, it doesn't appear that the logic is set up that way. I'm going to leave this open to collect votes so that it can gain traction with the product team. Please keep an eye out here for any updates on progress.

  11. 345 votes
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    Hi @everyone,

    So, just to help us better understand, would this idea work best for you if it automatically printed whenever an order came in? So, say, an order comes in on Sunday at 4:00 a.m., it should print then. Or would it be better if whenever you log in to ShipStation and have it active that you would prefer to have the packing slips printed out then?

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey everyone, thanks for adding your votes and comments here! If you haven't already, please let us know how you're shipping today and the issues you're running into. Any information will absolutely help us look into this.

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi!

    So, to clarify, you would like to have an automation process to have ShipStation automatically send a print job to the printer to print out the packing slips once an order imports into ShipStation?

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thank you for all the info, everyone! Going off of @David's comment, how would you handle orders that needed combining if there was the ability to automatically print your labels and packing slips?

  12. 2 votes
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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thank you for your feedback.

    Can you please provide some additional information for how you can tell the order is a pickup. Do those orders import with a specific requested shipping service? How far of a radius are your pickup orders coming from? Are they typically within a specific city or zip code?

  13. 12 votes
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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hello @William,

    Thank you for your feedback. Have you tried purchasing the postage and printing the label directly onto your envelope via ShipStation? You can select the options: Service - "First Class Mail," Package - "Letter" then print the address information along with the Stamp Purchase directly to your letter.

  14. 8 votes
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    Hi @guntap, thank you for bringing this up! Have you looked into changing the zoom on your browser? I’ve found that Chrome will only resize the tab you’re looking at so it doesn’t effect your other sites.

    Also, what kind of information do you use to ship? There may be some things we can tweak to help you see all the critical information on your screen.

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thanks for the update! Are you currently using the sidebar and lower pane to ship or organize your orders?

    In the sidebar, you can click and drag sections around when looking at orders. You can drag the "Customer" section to the top to view your customer's address and whether it's been verified.

    The lower pane can show you which items are ordered, or can be a working space where you craft your batches. You can also adjust the height of the lower panes.

    Using both of these together can help you have more insight to your orders without clicking into order details.

  15. 24 votes
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    Thanks for your comments and feedback everyone!
    As updating/adding features to an integration typically requires cooperation from both parties, we recommend reaching out to UPS and expressing your interest in adding this feature to ShipStation to help expedite this process.
    Additionally, any further comments for how often UPS Access Points are being used outside of ShipStation on a daily/weekly basis would be very helpful!

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey @David, thanks for checking up on this! We're constantly working on adding and improving out partnerships, and we haven't had the chance to take a deep dive into this one. We'll keep you updated here as soon as we have more info.

  16. 74 votes
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    Hello,

    Thank you for submitting this request and helping us to improve ShipStation! We need to determine if this is possible through the carrier API. We do not actually generate any of the Commercial Invoices or Customs Forms. We send the shipment information to the carrier, then they generate the form in realtime and send it back to ShipStation so you can easily manage/print it. We will let you know once we have an update.

    Thanks again for your request,
    ShipStation

    AdminShipStation (Product Owner, ShipStation) commented  · 

    @James - You can find all of your customs form in the same place. Here's where you can find them: https://help.shipstation.com/hc/en-us/articles/206639417 If you don't see them on the shipments grid, please chat in with our folks here or send an email to support@shipstation.com and we'll get things squared away.

    @Erica - Thanks for echoing the overall challenge here! We're still looking into this and will update you when we have an update.

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thank you for that info, @Julia. We'll do some independent research outside of the comments you and everyone else has left us here and we'll update you here when we have more info.

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thank you @Kyle and @Julia for clearing that up! My apologies for misunderstanding. As it stands today, there is no dedicated document for commercial invoices, but using a custom packing slip will allow you to easily have order information applied to a document.

    You can change the title from "Packing Slip" to "Invoice" (or whatever your needs are) by going to Templates > Packing Slip Templates > Copy the default template. In line 5 of the "Order Header" section, you'll see "Packing Slip"--this is the title of the document. Simply replace this with anything you'd like. Hit "Download Sample" to see your changes.

    We’ll look into adding this standalone document, and any helpful information you can provide with your own international shipping experience will help the product team understand this issue better. How often are you shipping internationally (as a percentage)? And how often do you or your customer notice a shipment is being held up in customs due to a lack of information?

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey @Julia, thank you for adding your comments here. I found documentation with USPS that says what required forms are needed by each service: http://pe.usps.com/text/imm/immc1_009.htm#ep1000983

    I only see Commercial Invoices applicable to Global Express Guaranteed, a service we don't support today (although there is an idea in this forum if you'd like to add your support for it!). I understand each country might have different requirements but it's my understanding that the required information for shipping will be present in the labels printed.

    As for a copy for your users, have you looked into using your packing slip as an invoice? I've seen other shippers modify their templates as a sales receipt or invoice. What kind of information are you looking to provide to your customers?

  17. 36 votes
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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @everyone!

    Have you tried creating an automation rule based on Ship From Location equals (blank) that Assigns To User (blank)?

    If this does not work for you, what obstacles have you seen in doing this and what exactly beyond this option would you like to see added to ShipStation?

  18. 20 votes
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    Thanks for posting your idea here, @Julia! At this time delayed notification is tied to both marketplace and customer updates. Is there something you’re looking for with a delayed shipment email confirmation?

    From ShipStation users to my own ecommerce experiences, I’ve seen email confirmations edited to: “Your shipping label has been created, please wait X hours before checking your tracking number” and this alleviates your customers reaching out to you.

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey @Viktor, I have merged your idea into the existing idea for this idea. Your votes have also been added to the other votes.

  19. 69 votes
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    Thanks for bringing this up! We’ll keep this in mind but would like to see more interest from other users before we pursue a partnership.

    If you know any other users that are interested please send them here!

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi Brandt

    Is this something you are wanting to have sent to the recipient or to you? Or both?

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey there,

    Thanks for your response. This would certainly be a great perk to provide our users! We will review this feature and discuss options for supporting delivery confirmation SMS to recipients. Our current infrastructure does not support this functionality, so it would likely require a third party integration through something like Twilio. This would be a unique integration for us so high user demand is definitely a plus for getting our Product Team's attention since it will likely require a considerable amount of development resources.

    In the meantime, you can use the Wombat integration. Please note that we're currently investigating a similar through Zapier. Feature Request: http://support.shipstation.com/forums/126593-request-a-new-shipstation-feature/suggestions/3273737-integrated-with-zapier-com-create-a-zap

    I would recommend posting to our community forum to help get user attention drawn to this feature. You can submit to the forum by going here: http://forums.shipstation.com/

    Thank you again for submitting this feature request and helping us to improve ShipStation!

    Best,
    ShipStation

  20. 153 votes
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    AdminShipStation (Product Owner, ShipStation) commented  · 

    @CComptonTheWhiskeyIceCo., there are not any new updates on the NAFTA forms being able to be generated from within ShipStation, but I will update you guys if anything changes on this!

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thanks for all of the updates, everyone! We are still researching NAFTA documents. If you haven't already add your votes or add how often you ship to NAFTA qualified countries relative to your other orders to help outline this business need.

    @Andrew1 - Welcome to ShipStation! Glad to hear you've found our Product Feedback forum. I talked to your Account Manager Kevin and it looks like you guys have already started a dialogue on this. He's going to be a great resource to help smooth out your workflow and to address any concerns you have.

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