AdminShipStation (Product Owner, ShipStation)

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  1. 7 votes
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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thanks so much for adding this idea! We'll keep this in mind for the future but we'd like to see some more user interest before we move forward on implementing a change. If you know any other users that are interested please send them here!

  2. 1 vote
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    Thanks for your great idea!
    We’ll keep this in mind but would like to see more interest from other users before we pursue this new feature. If you know any other users that are interested please send them here!
    For now, others may leave their votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thanks for adding this suggestion! Could you explain a bit further how logging products shipped by each user would benefit your operation? Thanks!

  3. 1 vote
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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thanks so much for your suggestion! Could you explain a bit further how you would benefit from seeing the names of the tags rather than the tags themselves? Thanks!

  4. 3 votes
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    Hi @Mary! Thanks for bringing this up. While we wait for more users to chime in here, can you tell us more about these two emails your users are receiving? What type of information is included in each email?

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @Mary P, thank you for that update. There are a few fields that can get you most of the way there on ShipStation's shipment notification email.

    - Order Total: Use [Order Total]
    - Date Placed: Use [Order Date]
    - Payment Method: You can chat in or submit a support request to add payment method to one of your custom fields for Bigcommerce. Then you can edit your template to include this custom field.

  5. 6 votes
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    Hey @Clara! Thanks for bringing this up! We don’t have Toll Priority on our roadmap just yet. In the meantime, we’d to see more interest from other ShipStation users before we pursue a partnership.

    As developing a seamless integration typically requires cooperation from both parties, we recommend reaching out to Toll Priority and expressing your interest in an integration to help expedite this process.

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @Joseph, thanks for checking in. We don't have any updates for you on Toll Priority. We'll keep you updated here!

  6. 1 vote
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    AdminShipStation (Product Owner, ShipStation) commented  · 

    @MycoHaus - The article you listed doesn't apply to USPS since USPS doesn't support multipackage shipments. The applicable carriers are listed at the top (FedEx, UPS, DHL Express, and Purolator for express packages)

    If you need to create multiple USPS labels for your order, you will need to repeat the create label process multiple times (ex: Set shipping service, set weight, click "Create Label"--the repeat). Please chat in or submit a support request if you have additional questions or concerns.

  7. 15 votes
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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Currently label messages are only available on labels created through Amazon Shipping if Amazon supports adding those messages for that carrier. This is a limitation not of ShipStation but of Amazon Shipping. For more information about which carriers are supported for this we would urge you to reach out to Amazon Seller Central Support. Thanks!

  8. 18 votes
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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thanks so much for your idea!

    For orders that contain more than one item, we highly recommend creating product tags to apply to your orders. Once these tags apply to your open orders you can search and sort your orders grid by those tags. This article goes over how tags can help out in various aspects of ShipStation: https://help.shipstation.com/hc/en-us/articles/206638727-What-are-order-tags-How-are-they-useful-

    For more information about tags work or how to set up tags on your Products, please feel free to open a Support ticket by visiting our Help Center at help.shipstation.com

  9. 8 votes
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    Thanks for your great idea! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features. If you know any other users that are interested please send them here!

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @Izzy

    Thank you for the feedback. Can you provide a little more detail as to why you would like the barcode there? The Order Summary can include a number of shipments, are you wanting to bring all shipments up with the barcode?

  10. 6 votes
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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi! Thanks for reviving this post. These ideas were archived due to inactivity. When an idea no longer gains traction from other users, we archive the idea to give users back their allocated votes. Certainly, though, an idea can be resubmitted once it is archived.

  11. 43 votes
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    Thanks for leaving your thoughts, everyone! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey @LAL Lost Art Liquids, if it's not covered already, please add your business challenges here so we can continue to learn more about the goals you're trying to achieve by hiding unit prices and order totals.

  12. 1 vote
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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi! So, to clarify, we do display split or merged actions in the order activity, were you wanting something more like a notification that these were happening?

  13. 33 votes
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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @everyone! Thanks for your feedback regarding the updated advanced search feature. To help us get a better understanding of the workflow disruptions you're running into, could you provide some more context around how searching for orders is slower than before? If you enter an order number and get no results from the last 6 months, simply clicking on the "Order #" link should return all order # matches from 01/01/2011 to present. Here's a quick screencast to show what this looks like: https://screencast.com/t/t1ljPnpK

  14. 285 votes
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    Hi! We’re still looking into the ability to add support for Amazon custom orders. We are still looking into how to effectively import Amazon Custom orders and extract their unique Amazon Custom data from the feed to properly populate into the order detail. As we get updates on this feature, we will keep you posted.

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @robert, supporting Amazon Custom orders is something we are still looking into. As we get updates on how this connection is going, we'll let you guys know!

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi Chris! Currently we do have support from Amazon to pull in Amazon Seller Order ID, Amazon Order Number, and Earliest Ship Date from Amazon into either Custom Field 1, 2, or 3. If any of these are fields you would like to have added, feel free to reach out to our support team and they'll activate them for you!

    We are reviewing Amazon Handmade. New platforms like this are just the things we're looking to integrate with, and if any new updates come up, we'll let you guys know! Thanks for voicing your feedback!

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thank you for checking in! We're still looking into this and ranking it among all of our other planned partners and features. Please keep an eye out on our blog and release notes to see what new partners we've been busy at work with (the newest being Stripe Relay, ecwid, and Australia Post!)

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thanks for the updates and interest! We're still looking into this. We're constantly working on projects so it takes time for us to review the given documentation (for here and elsewhere). We'll post an update when we have more info.

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey, everyone, as some of you have noted, this is a new program for Amazon and we are still in the review process with no ETA.

    Please keep in mind we are always working on improving ShipStation and read your feedback each day; once we have news, you'll receive an email update from this idea here. Thank you for all of your patience.

  15. 159 votes
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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi everyone, thanks for checking in on this. We're still reviewing eBay Delivery Guarantee and will let you know more information as soon as it comes available.

  16. 368 votes
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    Thank you all for voting and commenting.

    The product team is reviewing your request and you’ll hear from us once we have made a decision.

    Some additional feedback we would love to hear:

    How often do you combine orders each week?
    Are there times you do not want to combine orders even though they are going to the same location?

    Feel free to add any more information that will help us make an informed decision by commenting here in the forum!

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey @Ryan, thanks for reaching out. We're still interested in hearing more about the business challenges here and are still researching what this might look like.

    If you haven't added your challenges yet, please join the conversation.

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thanks for all of your helpful thoughts and comments! Since our last comment below, we’ve released our native inventory management solution (and third-party inventory counts like FBA, Stitch Labs, ChannelAdvisor, and recently Shopify), automatically update return shipments as received, request a USPS pickup, and package sets for your multiple package shipments.

    We’re constantly running on all cylinders prioritizing, designing, and building new features from ideas and comments here in the Product Feedback forum so thank you for your patience! All of your comments are read daily and each example you add helps fuel the process of turning ideas into features.

    At this time, this idea is under review and if you haven’t added your thoughts yet please do! Helpful information or information not yet discussed are exactly the types of comments we’re looking for to help push this idea closer to the finish line of becoming a feature.

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey @GG852, in our last status update (right under the original user's post), we asked a few questions, can you help us out?

    Is this something you're doing daily for a majority of your orders? Are there times when you do not want to combine orders even though they go to the same location?

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @Michael H - You will see an order alert when orders import with the same username (which is typically an email address) and same zip code. The process to run alerts are not constantly running and may take a couple of minutes to appear after orders import. If you aren't receiving alerts, please submit a ticket with us and we'll see what's going on.

    AdminShipStation (Product Owner, ShipStation) commented  · 

    @David Enders Dave's Collectible Coins - Thanks for this comment! Any time you find something isn't working accurately, please shoot us an email at support@ShipStation.com

    We'll look into this some more and figure out what's going on so you won't have to manually run down your order grids every time when our Alerts should be doing the work for you!

    AdminShipStation (Product Owner, ShipStation) commented  · 

    @everyone, Thank you for all the added details! We'll update the status of this idea once we have news.

    @Fantasyland – Thanks for chiming in. You brought up some information that hasn’t been explicitly brought up before (manually searching for orders to combine) and I’d like to better understand the entire story (what the cause is and what the effect is) so the product team can cover all bases when researching how best to solve this business challenge.

    Today, you’ll receive an order alert when orders import with the same username (which is typically an email address) and same zip code, but since you are searching through orders manually does this mean that you’re finding your customers are ordering through different stores (and therefore will have different ShipStation usernames)? Can you tell me more about your situation?

  17. 130 votes
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    Hey @Everyone,

    Thank you for your feedback, we are actively reviewing this feature and appreciate all of your comment and votes.

    The product team will review your request and you’ll hear from us once we have made a decision.

    Please continue to share your ideas and additional information about how you’d use this “bulk email” feature by posting here in the forum.

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @nate,

    Thanks for reaching out! Additional feedback is always appreciated. This idea is still on our radar, and we'll update you here when we have more information.

    The ShipStation product team closely monitors the feedback forum to understand the business challenges at hand. We're constantly prioritizing new integrations and ideas based on comments, votes, and helping you ship efficiently--to name a few factors.

    Please keep an eye on our blog and release notes to see what else we've been working on.

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @Nate, thanks for checking in on this. This idea is still under review and hope to hear more about how you and others would use bulk emails.

    AdminShipStation (Product Owner, ShipStation) commented  · 

    @rachel, We have not yet made a decision on such an idea.

    Currently, it is possible to send an email at the time of an order's import into ShipStation, upon the shipment and delivery notifications going out, and they can be resent by clicking "Resend Confirmation(s)".

    Continue giving us workflow-related reasons that you guys would like to see this feature added as it would relate to notifying a customer of an existing shipment that is being delivered.

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thanks for all of these great examples! If you haven't yet, please do add your business examples and challenges here to help us understand the full picture of how you and other users would benefit.

    @LifeSpa Shipping Dept LifeSpa - Reprocessing Automation Rules also don't run to re-send emails. Here's some more info on what it does: https://help.shipstation.com/hc/en-us/articles/205899938

    You can obtain your customers' emails by exporting the "Raw Data" from the Insights page under Reports. You may benefit most from the "Orders" Raw Export. This may only require light spreadsheet use--a filter to isolate your orders only with your 3.0 books. Understandably, this may not be feasible to do daily or often but I hope it's something you can do today while we research this further.

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thanks for your updates, everyone! If you have any more anecdotes or examples of times when you need to update a group of customers, please let us hear it! We read your feedback daily and use it to help us shape features!

    @Casey - If you go to Insights > Reports > Raw Data Exports > Orders you'll be able to see a report of all the information regarding your orders which will include your buyer's email address for you to use as you please. Feel free to chat in with us if you'd like more info on the reports, exports, or anything else :)

  18. 7 votes
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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @katelynn,

    Thank you for providing your feedback. Is there something about the packing slip that prevents you from using it? I do want to note that you can edit the sample packing slip, adding or removing options via your preferences. You can also create a packing slip completely your own via HTML. I have included our help article for editing your packing slip below:

    https://help.shipstation.com/hc/en-us/articles/205901168-How-do-I-customize-my-packing-slips-

  19. 19 votes
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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @Vladimir,

    Thank you for your feedback.

    Our current integration with QuickBooks Online will send orders from ShipStation to QuickBooks. For an integration that pulls order from QuickBooks orders into ShipStation you may want to look into our partner Connex for QuickBooks Desktop. They allow you to create an order in QuickBooks, ship it through ShipStation, then send back the shipping details to QuickBooks.

    For connection and additional information you can check out our help article here:
    https://help.shipstation.com/hc/en-us/articles/205901138

  20. 11 votes
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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @Thomas,

    Thank you for the additional information. Our product team will review your idea and we’ll let you know once a decision has been made.

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @Thomas,

    Thank you for your feedback, can you provide some additional insight into the request to add your recipient's CPF number. Are your customers providing their CPF number for customs import purposes?

    We do provide the ability to store your Tax ID in ShipStation's international settings (account settings > shipping > international settings).

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