AdminShipStation (Product Owner, ShipStation)

My feedback

  1. 534 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)

    Thank you for this feedback. We will be considering more automation around splitting and combining shipments in our 2021 roadmap.

    Auto-combining is a bit more technically intensive than auto-splitting as it requires certain data fields to be validated and matched, but we are definitely exploring how to accomplish this.

    An error occurred while saving the comment
    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey @Ryan, thanks for reaching out. We're still interested in hearing more about the business challenges here and are still researching what this might look like.

    If you haven't added your challenges yet, please join the conversation.

    An error occurred while saving the comment
    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thanks for all of your helpful thoughts and comments! Since our last comment below, we’ve released our native inventory management solution (and third-party inventory counts like FBA, Stitch Labs, ChannelAdvisor, and recently Shopify), automatically update return shipments as received, request a USPS pickup, and package sets for your multiple package shipments.

    We’re constantly running on all cylinders prioritizing, designing, and building new features from ideas and comments here in the Product Feedback forum so thank you for your patience! All of your comments are read daily and each example you add helps fuel the process of turning ideas into features.

    At this time, this idea is under review and if you haven’t added your thoughts yet please do! Helpful information or information not yet discussed are exactly the types of comments we’re looking for to help push this idea closer to the finish line of becoming a feature.

    An error occurred while saving the comment
    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey @GG852, in our last status update (right under the original user's post), we asked a few questions, can you help us out?

    Is this something you're doing daily for a majority of your orders? Are there times when you do not want to combine orders even though they go to the same location?

    An error occurred while saving the comment
    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @Michael H - You will see an order alert when orders import with the same username (which is typically an email address) and same zip code. The process to run alerts are not constantly running and may take a couple of minutes to appear after orders import. If you aren't receiving alerts, please submit a ticket with us and we'll see what's going on.

    An error occurred while saving the comment
    AdminShipStation (Product Owner, ShipStation) commented  · 

    @David Enders Dave's Collectible Coins - Thanks for this comment! Any time you find something isn't working accurately, please shoot us an email at support@ShipStation.com

    We'll look into this some more and figure out what's going on so you won't have to manually run down your order grids every time when our Alerts should be doing the work for you!

    An error occurred while saving the comment
    AdminShipStation (Product Owner, ShipStation) commented  · 

    @everyone, Thank you for all the added details! We'll update the status of this idea once we have news.

    @Fantasyland – Thanks for chiming in. You brought up some information that hasn’t been explicitly brought up before (manually searching for orders to combine) and I’d like to better understand the entire story (what the cause is and what the effect is) so the product team can cover all bases when researching how best to solve this business challenge.

    Today, you’ll receive an order alert when orders import with the same username (which is typically an email address) and same zip code, but since you are searching through orders manually does this mean that you’re finding your customers are ordering through different stores (and therefore will have different ShipStation usernames)? Can you tell me more about your situation?

  2. 146 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)

    Hey @Everyone,

    Thank you for your feedback, we are actively reviewing this feature and appreciate all of your comment and votes.

    The product team will review your request and you’ll hear from us once we have made a decision.

    Please continue to share your ideas and additional information about how you’d use this “bulk email” feature by posting here in the forum.

    An error occurred while saving the comment
    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @nate,

    Thanks for reaching out! Additional feedback is always appreciated. This idea is still on our radar, and we'll update you here when we have more information.

    The ShipStation product team closely monitors the feedback forum to understand the business challenges at hand. We're constantly prioritizing new integrations and ideas based on comments, votes, and helping you ship efficiently--to name a few factors.

    Please keep an eye on our blog and release notes to see what else we've been working on.

    An error occurred while saving the comment
    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @Nate, thanks for checking in on this. This idea is still under review and hope to hear more about how you and others would use bulk emails.

    An error occurred while saving the comment
    AdminShipStation (Product Owner, ShipStation) commented  · 

    @rachel, We have not yet made a decision on such an idea.

    Currently, it is possible to send an email at the time of an order's import into ShipStation, upon the shipment and delivery notifications going out, and they can be resent by clicking "Resend Confirmation(s)".

    Continue giving us workflow-related reasons that you guys would like to see this feature added as it would relate to notifying a customer of an existing shipment that is being delivered.

    An error occurred while saving the comment
    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thanks for all of these great examples! If you haven't yet, please do add your business examples and challenges here to help us understand the full picture of how you and other users would benefit.

    @LifeSpa Shipping Dept LifeSpa - Reprocessing Automation Rules also don't run to re-send emails. Here's some more info on what it does: https://help.shipstation.com/hc/en-us/articles/205899938

    You can obtain your customers' emails by exporting the "Raw Data" from the Insights page under Reports. You may benefit most from the "Orders" Raw Export. This may only require light spreadsheet use--a filter to isolate your orders only with your 3.0 books. Understandably, this may not be feasible to do daily or often but I hope it's something you can do today while we research this further.

    An error occurred while saving the comment
    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thanks for your updates, everyone! If you have any more anecdotes or examples of times when you need to update a group of customers, please let us hear it! We read your feedback daily and use it to help us shape features!

    @Casey - If you go to Insights > Reports > Raw Data Exports > Orders you'll be able to see a report of all the information regarding your orders which will include your buyer's email address for you to use as you please. Feel free to chat in with us if you'd like more info on the reports, exports, or anything else :)

  3. 174 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)

    Thanks for your feedback! We’d like hear other scenarios from other users so we can revisit this idea. What specific workflow requires shipping unpaid orders? What is the most frustrating thing about having to ensure orders are paid for before you ship them (or mark them as paid)? We look forward to hearing more from you!

    An error occurred while saving the comment
    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thanks for checking up on this one @Frederic! We're still interested in this idea and would like to hear more about the workflows that require this and how you're dealing with it today.

    An error occurred while saving the comment
    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @samlerner. When you mark these orders as paid, is there a criteria that you see that would make these orders move into Awaiting Shipment? Also, would all orders in Awaiting Payment be ready to ship upon their import into ShipStation?

    An error occurred while saving the comment
    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thanks for the updates, everyone! We’d like to hear some more information from you. How often do you find yourselves shipping unpaid orders each day or each week?

    @ShariL – When you are using Mark as Paid, the Shipping Paid field is for the amount your customer has paid for shipping. If you’re looking to obtain quotes, you’re able to see how much each service is from zip code to zip code using the Rate Calculator. Here’s more information about our Rate Calculator: https://help.shipstation.com/hc/en-us/articles/205901588

    @SoftBums Order Fulfillment SoftBums – We will import orders in the unpaid status if the Selling Channel you have will pass us the relevant information. One of the Selling Channels that does not support our Awaiting Payment status is 3dCart. We recommend reaching out to them and ask if they are able to make this available to us through their API.

  4. 12 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    An error occurred while saving the comment
    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thank you for that update! We hope to hear from more users on this to help gain visibility on live dashboards for daily stats.

  5. 11 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)

    Hey @Victoria, thanks for bringing this up! We’d like to see other people’s thoughts and challenges with this before moving forward.

    In the meantime, I’d like to see if I can help with figuring out getting the data you need out of ShipStation. I’m not 100% sure what specific fields you’re looking for, but one of our more comprehensive reports is on the reporting tab on the insights page.

    Once there, scroll to the very bottom and take a look at the raw data exports. These will provide more information than the ones on the orders and shipments pages.

    You may be looking for data that spans orders and shipments which is why you’re needing to string together multiple exports, but hopefully these will reduce the amount of stringing together you have to do.

    An error occurred while saving the comment
    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thanks for those updates! I took a deeper look and found your ticket with the fields you’re looking for. Have you looked into creating a custom format for your exports? I think this will natively get you 90% of what you're looking for.

    You can create customized exports by clicking on “Create custom format” (all exports have this option, but you'll want to use "Export order line items" on the orders page). This will allow you to rearrange and even rename fields you're looking to export.

    Once you're there, check the "Show advanced options" box--now you'll have most of the fields you're looking for including shipping service, shipping address, order weight, and order value (or order total).

    For the last field, item description, one option is to use the reporting category for your descriptions. This will fill in the "Items - Category".

    This article goes over product categories: https://help.shipstation.com/hc/en-us/articles/206639217
    This one includes visuals of the export process: https://help.shipstation.com/hc/en-us/articles/206638777

    This should help you get your data faster, and please let us know here if this isn't the data you're trying to get at.

  6. 29 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    An error occurred while saving the comment
    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thanks for the info, @samnamiam! Currently, there isn't a great way to handle bundled items. I've seen other users use one of the other available fields to add visibility to the SKUs although I understand it's not an optimal workflow. For now, we'd like to see other users chime in here before moving forward.

  7. 110 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)

    Thanks for your input, everyone!

    If you’re creating this return yourself from a previously shipped order, you can create however many return labels needed.

    Once you’ve created the return label (within the shipment detail screen) for the first line item you’ve selected and created the label, you’ll stay in the returns screen in the order detail screen and press the blue + New Return link.

    This will allow you to create separate return labels for your line items.

    If this doesn’t work for you please let us know!

    An error occurred while saving the comment
    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @Greg - While we don't have a dedicated way to make return labels for your FedEx multi-package shipments, you can use the updated returns process to create as many return labels as needed.

    All you'd have to do is create one return label after another until you have all the return labels needed.

    This article will walk you through creating return labels:
    https://help.shipstation.com/hc/en-us/articles/115001232008

    If you'd like more information on how to do this, I recommend chatting in with our folks here to keep moving quickly.

    An error occurred while saving the comment
    AdminShipStation (Product Owner, ShipStation) commented  · 

    @Mary - If I'm understanding you fully, it sounds like the recent additions to the returns process don't allow you to create the right number of return labels needed. The update allows you to gather more information on why your returns are occurring so you can be proactive about future returns.

    To create multiple return labels, create the first return label by going through the line item/quantity selection flow. If this is a single line item order, you can continue to create returns by clicking on "New Return" in the return tab of your order. This will allow you to create as many labels as you need.

    An error occurred while saving the comment
    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey @Brian King Superlative Events - Thank you for pinging us for an update! We're constantly working on multiple projects at once so it takes time to get to these ideas. That being said, can you tell me how often you're needing to create these types of returns?

  8. 31 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    An error occurred while saving the comment
    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @Jim,

    Thank you for your feedback!

    Have you tried Exporting your information from the "Shipped" section of the orders tab via the "Other Actions - Export" function? You do have the ability to "Show Advanced Options" when exporting the data.

  9. 171 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    An error occurred while saving the comment
    AdminShipStation (Product Owner, ShipStation) commented  · 

    My apologies Jared, I just ran a test and you're correct, it doesn't appear that the logic is set up that way. I'm going to leave this open to collect votes so that it can gain traction with the product team. Please keep an eye out here for any updates on progress.

  10. 484 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)

    ShipStation’s new layout (formerly called V3) does currently show when both labels and packing slips have been printed through ShipStation (either via ShipStation Connect or downloaded from the Print pop-up… if you use the browser print option, we cannot track the print status). You can see the print status in the Shipments tab by showing the Label Printed and Packing Slip Printed columns, or by opening the Shipment Details screen.

    We will consider the feedback around auto-printing packing slips when orders import, but there are a number of challenges around this approach that need to be overcome (for example, how to handle when the printer workstation is asleep or there is a hardware issue and printing is unsuccessful – ShipStation doesn’t have a way to receive that kind of feedback from the printer and it would not be desirable to show a packing slip as printed when it actually hasn’t…

    An error occurred while saving the comment
    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey everyone, thanks for adding your votes and comments here! If you haven't already, please let us know how you're shipping today and the issues you're running into. Any information will absolutely help us look into this.

    An error occurred while saving the comment
    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi!

    So, to clarify, you would like to have an automation process to have ShipStation automatically send a print job to the printer to print out the packing slips once an order imports into ShipStation?

    An error occurred while saving the comment
    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thank you for all the info, everyone! Going off of @David's comment, how would you handle orders that needed combining if there was the ability to automatically print your labels and packing slips?

  11. 31 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)

    Thanks for your comments and feedback everyone!
    As updating/adding features to an integration typically requires cooperation from both parties, we recommend reaching out to UPS and expressing your interest in adding this feature to ShipStation to help expedite this process.
    Additionally, any further comments for how often UPS Access Points are being used outside of ShipStation on a daily/weekly basis would be very helpful!

    An error occurred while saving the comment
    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey @David, thanks for checking up on this! We're constantly working on adding and improving out partnerships, and we haven't had the chance to take a deep dive into this one. We'll keep you updated here as soon as we have more info.

  12. 77 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)

    Hello,

    Thank you for submitting this request and helping us to improve ShipStation! We need to determine if this is possible through the carrier API. We do not actually generate any of the Commercial Invoices or Customs Forms. We send the shipment information to the carrier, then they generate the form in realtime and send it back to ShipStation so you can easily manage/print it. We will let you know once we have an update.

    Thanks again for your request,
    ShipStation

    An error occurred while saving the comment
    AdminShipStation (Product Owner, ShipStation) commented  · 

    @James - You can find all of your customs form in the same place. Here's where you can find them: https://help.shipstation.com/hc/en-us/articles/206639417 If you don't see them on the shipments grid, please chat in with our folks here or send an email to support@shipstation.com and we'll get things squared away.

    @Erica - Thanks for echoing the overall challenge here! We're still looking into this and will update you when we have an update.

    An error occurred while saving the comment
    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thank you for that info, @Julia. We'll do some independent research outside of the comments you and everyone else has left us here and we'll update you here when we have more info.

    An error occurred while saving the comment
    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thank you @Kyle and @Julia for clearing that up! My apologies for misunderstanding. As it stands today, there is no dedicated document for commercial invoices, but using a custom packing slip will allow you to easily have order information applied to a document.

    You can change the title from "Packing Slip" to "Invoice" (or whatever your needs are) by going to Templates > Packing Slip Templates > Copy the default template. In line 5 of the "Order Header" section, you'll see "Packing Slip"--this is the title of the document. Simply replace this with anything you'd like. Hit "Download Sample" to see your changes.

    We’ll look into adding this standalone document, and any helpful information you can provide with your own international shipping experience will help the product team understand this issue better. How often are you shipping internationally (as a percentage)? And how often do you or your customer notice a shipment is being held up in customs due to a lack of information?

    An error occurred while saving the comment
    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey @Julia, thank you for adding your comments here. I found documentation with USPS that says what required forms are needed by each service: http://pe.usps.com/text/imm/immc1_009.htm#ep1000983

    I only see Commercial Invoices applicable to Global Express Guaranteed, a service we don't support today (although there is an idea in this forum if you'd like to add your support for it!). I understand each country might have different requirements but it's my understanding that the required information for shipping will be present in the labels printed.

    As for a copy for your users, have you looked into using your packing slip as an invoice? I've seen other shippers modify their templates as a sales receipt or invoice. What kind of information are you looking to provide to your customers?

  13. 58 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    An error occurred while saving the comment
    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @everyone!

    Have you tried creating an automation rule based on Ship From Location equals (blank) that Assigns To User (blank)?

    If this does not work for you, what obstacles have you seen in doing this and what exactly beyond this option would you like to see added to ShipStation?

  14. 24 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)

    Thanks for posting your idea here, @Julia! At this time delayed notification is tied to both marketplace and customer updates. Is there something you’re looking for with a delayed shipment email confirmation?

    From ShipStation users to my own ecommerce experiences, I’ve seen email confirmations edited to: “Your shipping label has been created, please wait X hours before checking your tracking number” and this alleviates your customers reaching out to you.

    An error occurred while saving the comment
    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey @Viktor, I have merged your idea into the existing idea for this idea. Your votes have also been added to the other votes.

  15. 164 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    An error occurred while saving the comment
    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi Brandt

    Is this something you are wanting to have sent to the recipient or to you? Or both?

    An error occurred while saving the comment
    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey there,

    Thanks for your response. This would certainly be a great perk to provide our users! We will review this feature and discuss options for supporting delivery confirmation SMS to recipients. Our current infrastructure does not support this functionality, so it would likely require a third party integration through something like Twilio. This would be a unique integration for us so high user demand is definitely a plus for getting our Product Team's attention since it will likely require a considerable amount of development resources.

    In the meantime, you can use the Wombat integration. Please note that we're currently investigating a similar through Zapier. Feature Request: http://support.shipstation.com/forums/126593-request-a-new-shipstation-feature/suggestions/3273737-integrated-with-zapier-com-create-a-zap

    I would recommend posting to our community forum to help get user attention drawn to this feature. You can submit to the forum by going here: http://forums.shipstation.com/

    Thank you again for submitting this feature request and helping us to improve ShipStation!

    Best,
    ShipStation

  16. 160 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    An error occurred while saving the comment
    AdminShipStation (Product Owner, ShipStation) commented  · 

    @CComptonTheWhiskeyIceCo., there are not any new updates on the NAFTA forms being able to be generated from within ShipStation, but I will update you guys if anything changes on this!

    An error occurred while saving the comment
    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thanks for all of the updates, everyone! We are still researching NAFTA documents. If you haven't already add your votes or add how often you ship to NAFTA qualified countries relative to your other orders to help outline this business need.

    @Andrew1 - Welcome to ShipStation! Glad to hear you've found our Product Feedback forum. I talked to your Account Manager Kevin and it looks like you guys have already started a dialogue on this. He's going to be a great resource to help smooth out your workflow and to address any concerns you have.

  17. 22 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)

    Hey @Tactical Keychains, thank you for bringing this up. I saw a couple of your other comments regarding this, too, and hope we can identify a business challenge that users will agree with so our product team can move forward with a solution that addresses this challenge.

    It sounds like you’re interested in a quick way to combine customs declaration lines to fit within the 5 line limit imposed by some of our carriers, is that right? How often would you say you run into these types of orders vs orders within the limit?

    An error occurred while saving the comment
    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi Boardgamegeek!

    I just got confirmation from Stamps.com that 30 Customs Declaration Descriptions are now available for each shipment instead of 5. While this doesn't resolve some larger orders that you guys have described.

    Thank you guys for your feedback!

    An error occurred while saving the comment
    AdminShipStation (Product Owner, ShipStation) commented  · 

    @LifeSpa Shipping Dept LifeSpa - That's understandable. The less typing you have to do, the less chance of hitting other keys.

    @everyone - Thanks for your input, guys! We'll let you know if there's an update on this one here in the forum or we'll reach out to you if we need more info.

    An error occurred while saving the comment
    AdminShipStation (Product Owner, ShipStation) commented  · 

    @LifeSpa Shipping Dept LifeSpa - Thanks for chiming in! I'd like to see if there's something you can do today to help, and to see what works and what doesn't so we can better understand your business challenges.

    Have you looked into creating declarations based on pre-defined values? This is particularly helpful when all of your products use the same description and are able to use the same harmonization code. Here's more info on that: https://help.shipstation.com/hc/en-us/articles/206639017

    There will only be one customs declaration line, and you will have to update the value and quantity for each order. There are different things you can do to make these orders more visible so you don't forget to change the quantity and values--automation rules can apply tags, send emails to whichever email address you define, and trigger alerts. What do you think?

  18. 18 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    An error occurred while saving the comment
    AdminShipStation (Product Owner, ShipStation) commented  · 

    Gotcha. So to clarify, this suggestion is to add quicksearch functionality to existing fields such as product-level UPCs, Fulfillment SKU, and Item Descriptions?

    An error occurred while saving the comment
    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi! And where are you wanting to add these fields?

  19. 30 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    An error occurred while saving the comment
    AdminShipStation (Product Owner, ShipStation) commented  · 

    HI! @Zachary, I've added your request to an existing one. Our developers have been alerted of this and I’ll alert this older thread with any updates to how we handle territory names being transmitted in the feed.

    An error occurred while saving the comment
    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi! Thanks for the suggestion, at this time the address verification system used within ShipStation doesn't have the capability to autocorrect a state field from its spelled out name to its two character abbreviation. For instance, eBay sends California over as "CA" but the same is not always said of the way we receive Puerto Rico, which as you may have seen will sometimes send us the state name over as "Puerto Rico" instead of the required "PR".

    If anything changes on the way this is handled, we'll update through this thread!

    An error occurred while saving the comment
    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey, @DylanB! Thanks for the update. Is this happening only for your eBay orders?

  20. 125 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)

    Hi, everyone! We read all of your feedback daily and noticed that this idea hasn’t seen any activity since we last checked in. Can you give us more information about how Doc Tabs would help your shipping workflow?

    Please comment here in the forum so other users can add their input as well.

    An error occurred while saving the comment
    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi! At this time, the only label formats that the carriers send to us is the 4"x6" option. And while there are no immediate plans to change this format, we'll keep you posted if any changes are made!

    An error occurred while saving the comment
    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey @Mano Miyata Best Damn Beauty LLC - Thanks for chiming in, do you have examples of what you'd like to see on the doc tab or have thoughts on the other comments below?

    An error occurred while saving the comment
    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thanks for all the feedback everyone, if you have any other uses please let us hear it! We read all of your comments as they come in.

    @sachin86 - thanks for the update! Yes, it makes sense. Have you looked into using packing slips or order summaries (great for record keeping!) for this purpose? Or is this doc tab going to serve as a sort of mini-packing slip as suggested by @Chad earlier? Please let us know if these aren't good fits for you, and we'll reach out to you if we need more info so we don't keep blowing up everyone's inboxes. ;)

    Here's some info on gift packing slips (doesn't show price) if any one is interested: https://help.shipstation.com/hc/en-us/articles/205901218

    An error occurred while saving the comment
    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thank you everyone for the updates, we'd love to get as much information as we can so if you haven't yet, please let us know how Doc Tabs help your workflow!

    @sachin86 - If your item names are showing on your labels, it sounds like you have your label messages set up that way. Here's how to change that: https://help.shipstation.com/hc/en-us/articles/206639957

Feedback and Knowledge Base