AdminShipStation (Product Owner, ShipStation)

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  1. 37 votes
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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @test_fulfillment1 thank you for checking in on this! At this time, we're still reviewing feedback for the API and will let you know here when there are any updates for you.

  2. 135 votes
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    Hi everyone! Thanks for your comments here on international return labels. Can you tell us more about how you handle international returns? For example, if they follow the same return policy as your domestic returns or if there are more restrictions since international shipping requires additional documentation?

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @R G thanks for checking in on this idea. We're still interested in offering international returns to our users and have prioritized other projects ahead of this one. We still want to keep this idea open, however, for other users to voice their thoughts on it and to be able to vote on it. We will let you know here when we have more updates.

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi, @Diego, at this time we don't have any updates here. Can you give us more information about your international returns such as how often or under what circumstances you provide returns? Any information here will help us understand what's going on and how it can help all users.

  3. 147 votes
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    Thanks for leaving your thoughts, everyone! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi everyone thank you for checking in on this. We are still interested in this idea and are looking to prioritize it. We want to keep this idea open so other users can comment and add their votes in the meantime. We'll let you know here when we have an update.

  4. 285 votes
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    Hi @all

    Thanks for leaving your thoughts, everyone! Our product team will review your idea and we’ll let you know once a decision has been made.

    For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @Casimir, thanks for checking in on an update. We're still working on prioritizing this one and would like to keep it open for other users like yourself to vote and comment on. We'll let you know here when we have any updates.

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi! At this time, Smart Pickup is an option that has not yet been made available to ShipStation as a third party integration. However, continue providing your support and feedback for this idea, so we can get the ball rolling as much as possible.

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @Beth,

    Thanks for checking in on this one. We’re still interested in this idea - at this time it is not on our immediate roadmap but it’s one we’d like to keep an eye on for now.

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @Stephanie. Thanks for bringing this to our attention. Currently there are no new updates on this feature being integrated from UPS. Third party applications like ours do not have access to this feature. For this feature to be added within ShipStation, this would need to be authorized first by UPS. Thanks for your feedback on this and continue posting how this feature how improve your experience within ShipStation!

  5. 238 votes
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    Now that we’ve added the customer history widget into ShipStation’s new layout, we are exploring other options around this data, like the ability to trigger automated actions.

    We will definitely take this feedback into consideration when planning future automation improvements.

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey @Cindy, thanks for checking in. We're still interested in this idea and would like to keep it open while we work on prioritizing it. In the meantime, can you tell us about what kinds of things you'd like to do when tracking your customers orders?

  6. 188 votes
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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @Susan Suarez simplyWORKOUT -- thanks for the feedback! I'm sorry for the confusion in regards to how to handle GDPR. Please go ahead and let our support team know about this and we handle this for you. I've gone ahead and let updated folks on our end about this.

  7. 188 votes
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    Hi, everyone! Thanks for showing your support here! Can you tell us more about what you would use this feature for?

    From the previous comments it looks like some users are looking to use this for exchanges or more accurate accounting. Do you all agree?

    What do you think about our re-ship feature? Every time you re-ship an order, we will show you all the tracking numbers related to that order and its status. You’re able to change the order details for each label you re-ship.

    More info on re-ship (not to be confused with re-print): https://help.shipstation.com/hc/en-us/articles/206638607

    Please let us hear your comments in the forum and add your ideas with other users so we can get the full picture!

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thanks for checking for updates here. We’re still interested in duplicating orders and we don’t have a timeline on it. It isn’t on our immediate roadmap but it’s one we’d like to keep open for now.

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    @everyone - Thanks for the updates and your patience! If you haven't already, please add your thoughts on duplicating vs re-shipping, or what scenarios come to mind you're looking to duplicate orders for. We're looking to size the challenge at-hand.

    @Sara Gharacheh Quick Laptop Cash - That being said, what do you use the duplicate order feature for with your other shipping program?

  8. 42 votes
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    Thanks for your input! You’re right that we currently have limited bulk actions for customs information, so we’d like for your idea to gain more support from other users before making a decision.

    Any information you can add here may catch the attention (and votes!) of users in similar situations. Please be sure to comment here in the forum if you’re still interested in having bulk actions for customs information.

    In the meantime, since we do not support Kickstarter directly, here is an idea from another user to integrate with Kickstarter you may be interested in: http://support.shipstation.com/forums/126593-request-a-new-shipstation-feature/suggestions/5619286

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @Jeff, thanks for checking in. Have you looked into setting up your product defaults? This would automatically apply a more appropriate description every time your the product imports.

    Here's more information on product defaults: https://help.shipstation.com/hc/en-us/articles/206639227

    Alternatively, if you only sell one category of products, you can have your customs description always read as "books". Here's more on that: https://help.shipstation.com/hc/en-us/articles/205900328

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Ah, that's an interesting case. Thanks for adding that!

    Just to make sure we're all on the same page, while you can set customs information at the product level through product defaults, the only way to consolidate customs declaration lines is to do this manually. Is that right?

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    @Yatri Trivedi Spytec Inc and @James Takenaka Game Salute - Thanks for adding your comments here! The best way to populate your customs information is to use product defaults (unless the Selling Channel or CSV file you're using does not pass over any line item information like KickStarter in @Herb and @Tim's case).

    With product defaults you'll be able to automatically set the customs information per product, more info here: https://help.shipstation.com/hc/en-us/articles/206639227

    Is this helpful, or is there another obstacle blocking you from efficiently shipping your international orders?

  9. 3 votes
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    Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this new feature. If you know any other users that are interested please send them here!

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @Jeff,

    Thank you for following up. Can you please provide some more detail into how/why you assign order to specific users? Have you tried utilizing automation rules to assign orders to certain users? Any insight you can provide would be greatly appreciated.

  10. 115 votes
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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @expressre

    Thanks for checking in on this one. We’re still interested in this idea - at this time it is not on our immediate roadmap but it’s one we’d like to keep open for now.

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey all, I wanted to give you an update that should hopefully make things easier for you come tax time if you collect sales tax from your customers. We've opened up the "Tax Paid" field in both the grid on the Orders page and in the available fields for filters (and thus, it's also available for automation rules), so you can easily find orders and create filters or rules to find which of your orders included sales tax that was paid by your customers. If you pair this with the export tool, it should make filing your sales tax returns that much easier. Since it's not a true "Sales Tax Report", we'll still keep this request open.

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi all! I wanted to give you a walkthrough on how getting this data is possible for most of you with some new features in the new ShipStation.

    1.) Create a filter for the state(s) in which you collect sales tax. Save this filter.
    2.) When it comes time for sales tax, go into that filter, and filter it further by selecting the date range for which you need to report sales tax. For instance, in Texas, we'd select the previous quarter's months.
    3.) Now, go into Other Actions -> Export, and export your data to a CSV file.
    4.) Sum the Order Total and Tax Paid columns to get the total amount of sales and sales tax you collected in that time period.

    We realize this is not a complete solution as tax rules can be tricky and vary by state. That's why we're keeping this request open. Hopefully, the above steps will help some of you when it comes time for submitting your sales tax. For those of you who have more complicated sales tax to submit, one of our partners, TaxJar (http://www.taxjar.com) may be able to help.

  11. 34 votes
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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @All,

    Thanks for leaving your thoughts! We’re still interested in this idea. It isn’t on our immediate roadmap but it’s one we’d like to keep open for now.

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi!

    To help understand your workflow better, what are some of the reasons that you are needing to split these combined orders?

  12. 1 vote
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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @Gilbertz,

    Thank you for reaching out. Can you please provide some additional information on this request. Are there specific selling channels or do all of your stores have pending orders? Can you also advise why those orders would be in a pending status?

    We appreciate all your feedback!

  13. 228 votes
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    Previously our Endicia integration provided the ability to print pay-on-use USPS return labels if your Endicia account was enabled for this feature.

    We are currently exploring the pay-on-use option for other USPS postage providers. We will update this post with more information when available.

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @Matt,

    Thanks for checking in, we’re still interested in this idea. It isn’t on our immediate roadmap but it’s one we’d like to keep open for now.

  14. 157 votes
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    Thank you for all your feedback.

    This idea is under consideration as we look at ways to improve the Branded Returns Portal. We are still seeking feedback on what the ideal experience would be, both from the merchant perspective as well as from your customer perspective. Please feel free to leave additional comments with your thoughts about how you’d like to see this implemented.

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thanks for checking in on this one. We’re still interested in different ways to pay for a return label and we don’t have a timeline on it. It isn’t on our immediate roadmap but it’s one we’d like to keep open for now.

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey @MelissaLehman, thanks for adding your comment! How often do you say your customers are opting to return their orders on their own?

  15. 68 votes
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    Hey @Dave, thank you for bringing this up! You’re right, the order number is the identifier in which we can look for to update order information. For example, if you mis-mapped product name and SKU you can re-import the file with the existing order numbers to update these fields.

    One other thing you can look into is deactivating your manual store and creating a new one. This will hide all orders associated with this store.

    And if you’re looking to create shipping rates, have you looked into the rate calculator? This will let you provide quotes to potential customers or for you to get a better understanding of the available shipping services. Here’s more information on this: https://help.shipstation.com/hc/en-us/articles/205901588

    Please let us know here in the forum what you think!

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Currently, orders can be moved into the cancelled status and/or merged into an order record that you want to use as a "deleted order". Furthermore, the only way to hide an order from view completely is to inactivate a store. To completely delete an order would also delete all other data included in an order, including the customer record, product record, etc.

    Also, when an order is cancelled, it will not be updated any further, nor can it be automatically moved to any other status.

    What are the advantages you see to having historical data fully deleted from ShipStation as opposed to its current design?

  16. 254 votes
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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey @All.

    Thanks for leaving your thoughts, everyone! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you're currently doing it will help our product team to implement new features.

  17. 309 votes
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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @Michael,

    Thanks for checking in on this one. We are still interested in this idea - at this time we do not have a timeline to provide and it currently is not on our immediate roadmap. However, we’d like to keep this post open to get additional feedback.

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi!

    I am going to go on and merge this idea with an existing product idea. Your 3 votes will be added to this existing idea!

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey everyone, we'll continue researching the best ways that currency conversion could be handled. Lots of good information from you guys on this. Keep on voting and adding your personal insight as to why this feature would be a great addition to our interface. Every bit helps, and we thank you for your patience!

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thank you for the added info and continued patience! At this time we don't have an update here as this idea touches many areas in ShipStation, we want to make sure we build a solid solution that will provide value to all users.

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    @everyone - Thanks for the updates! We'll continue to research better handling of international currencies.

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thanks for the update, your specific examples are very helpful starting points. I'd like to fully understand the business challenges you're running into so the product team can make an informed decision on possible changes, so my apologies for being unclear before. Can you tell us how many times you've noticed your shipments are getting held up?

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    @Vishal & @pricedright - Thanks for the updates! Can you give us some more information on what you mean? Which carrier is this causing issues for?

  18. 153 votes
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    Hey @Eric, thank you for taking the time to post your feedback here! ShipStation shouldn’t take a week to update your orders, and I see you’ve opened a few tickets with our team. I’m glad you’ve gotten in touch with us about this and that a few of our folks were able to give you some more information on how our update processes work.

    I am going to keep your feedback handy if, in the future, we end up making such a change and would like to invite users to try it out, but it this type of update is not in the foreseeable future. Your idea will remain active here in the forum so we can see what other users are running into business challenges because of this update frequency.

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hello @Karl!

    If you are working with 3PL's and do not wish to log on, you can download our mobile companion app and manually refresh your stores from there if you find the Automatic Marketplace Updates aren't running as frequently as you would like.

    This idea is still on our radar; for now, please leave your votes and comments to help keep this discussion active.

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thanks so much for your response!

    This article goes over how we prioritize which stores get updated automatically and at what frequency. https://help.shipstation.com/hc/en-us/articles/206638707-How-can-I-automatically-update-my-stores-orders-

    As you can see there one of the criteria is how many orders are consistently importing to a store. The less orders you import to ShipStation, the less often that store will automatically refresh.

    If you'd like to see this updated in the future, please add your vote to this thread to increase the rate of the automatic store refresh. Thanks!

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @All

    Thank you for your feedback, we definitely have this request on our radar and will let you know as soon as we have updates.

    In the meantime, please be sure to utilize the "Update All Stores" button to ensure your Orders page is as up to date as possible. You can also use the ShipStation mobile app to update your Orders on the go - ensuring that the team back at the office has the most recent Orders View.

  19. 1 vote
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    Hi @Erica!

    Thanks for bringing this up! What goal are you looking to accomplish with this export? There may be another report that can help.

    If you go to the Insights page and click on reports, you can run the “Shipped Items” report that will give you things like order number, SKU, and tracking number, too.

    Please let us know here if this other report works for you by commenting here in the forum so we can open discussion with other users. Thanks!

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thanks for the update @Rachel Quarnberg Audrey’s Bear. Thanks for clarifying your need to filter your orders down to a specific purchase order from ShipStation. While we wait for more users to add their thoughts, using a custom export from the Shipments page and filtering your purchase order with your spreadsheet tool will be how you can isolate this data today.

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @protechtrader, sorry for the confusion. You'll have to go to the bottom of the reports page under "Raw Exports" and run that specific "Shipped Items" report. That one will provide you with the tracking number associated with your items.

    And @Rachel Quarnberg Audrey's Bear--you can add custom fields to the exported data from both the Orders and Shipments pages. To get the tracking number and custom fields to show up I recommend going to the Shipments page, clicking on "Export" and "Export Shipped Orders...".

    Once the window pops up, on the right side of the pop up will be a button called "Create a New Format" and check the box on the right that says "Show Advanced Options". This will allow you to create a completely custom document with the fields "Custom - Field 1" and "Shipment - Tracking Number".

  20. 1 vote
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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey, looks like the screenshot didn't get added. If you wanna use Jing, it can be posted as a URL in the comments (cannot make attachments unless it's a new idea) https://www.techsmith.com/screen-capture.html

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