AdminShipStation (Admin, ShipStation)

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  1. 15 votes
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    AdminShipStation (Admin, ShipStation) commented  · 

    Hi @All,

    Thanks for leaving your thoughts! We’re still interested in this idea. It isn’t on our immediate roadmap but it’s one we’d like to keep open for now.

  2. 1 vote
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    AdminShipStation (Admin, ShipStation) commented  · 

    Hi @Gilbertz,

    Thank you for reaching out. Can you please provide some additional information on this request. Are there specific selling channels or do all of your stores have pending orders? Can you also advise why those orders would be in a pending status?

    We appreciate all your feedback!

  3. 156 votes
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    We’re looking into what it would take to build this feature for you. Currently in order to do USPS returns each of you would require your own USPS returns account which costs ~$1,000 per year with USPS. We are researching possible solutions that would not require that expense.

    AdminShipStation (Admin, ShipStation) commented  · 

    Hi @Matt,

    Thanks for checking in, we’re still interested in this idea. It isn’t on our immediate roadmap but it’s one we’d like to keep open for now.

  4. 227 votes
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    Hi @Daniel, currently, our product team is still reviewing ways that this could be implemented. As we continue reviewing this request, any feedback or insight you all have on how your current integrations with ShipStation pass item-level information on kits/bundles will greatly help us to best find how we can support this within our system with the best account-wide support for any and all marketplaces sending these Bill of Goods over to us.

    AdminShipStation (Admin, ShipStation) commented  · 

    Hi! Bundles and Kits are product types that we at ShipStation are always looking into implementing, however they present a unique hurdle in how products import from our varying partners. Basically, there's no "one size fits all" approach we could do for making bundles or kits for ShipStation products. Moreover, the only way that bundled items/kits can be supported from all of our integrations is for each item to be considered "one line item". These two factors make support for bundled items something that require a lot of research.

    We thank you for your patience as we continue to look into how to overcome this hurdle and allow for bundled items/kit support within ShipStation. And keep providing your feedback!

    AdminShipStation (Admin, ShipStation) commented  · 

    Hi! And to best document this request, which marketplace/selling channel are your bundled items importing from? And do you know if the individual SKUs are being imported into ShipStation alongside the bundled SKU?

    AdminShipStation (Admin, ShipStation) commented  · 

    Good idea, @Amy! We'll be combining the feedback here to a similar idea to make sure we have a single laser focused idea instead of having a few dispersed ones.

  5. 92 votes
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    AdminShipStation (Admin, ShipStation) commented  · 

    Thanks for checking in on this one. We’re still interested in different ways to pay for a return label and we don’t have a timeline on it. It isn’t on our immediate roadmap but it’s one we’d like to keep open for now.

    AdminShipStation (Admin, ShipStation) commented  · 

    Hey @MelissaLehman, thanks for adding your comment! How often do you say your customers are opting to return their orders on their own?

  6. 4 votes
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    Hey @Dave, thank you for bringing this up! You’re right, the order number is the identifier in which we can look for to update order information. For example, if you mis-mapped product name and SKU you can re-import the file with the existing order numbers to update these fields.

    One other thing you can look into is deactivating your manual store and creating a new one. This will hide all orders associated with this store.

    And if you’re looking to create shipping rates, have you looked into the rate calculator? This will let you provide quotes to potential customers or for you to get a better understanding of the available shipping services. Here’s more information on this: https://help.shipstation.com/hc/en-us/articles/205901588

    Please let us know here in the forum what you think!

    AdminShipStation (Admin, ShipStation) commented  · 

    Currently, orders can be moved into the cancelled status and/or merged into an order record that you want to use as a "deleted order". Furthermore, the only way to hide an order from view completely is to inactivate a store. To completely delete an order would also delete all other data included in an order, including the customer record, product record, etc.

    Also, when an order is cancelled, it will not be updated any further, nor can it be automatically moved to any other status.

    What are the advantages you see to having historical data fully deleted from ShipStation as opposed to its current design?

    AdminShipStation (Admin, ShipStation) commented  · 

    Currently, orders can be moved into the cancelled status and/or merged into an order record that you want to use as a "deleted order". Furthermore, the only way to hide an order from view completely is to inactivate a store. To completely delete an order would also delete all other data included in an order, including the customer record, product record, etc.

    Also, when an order is cancelled, it will not be updated any further, nor can it be automatically moved to any other status.

    What are the advantages you see to having historical data fully deleted from ShipStation as opposed to its current design?

    AdminShipStation (Admin, ShipStation) commented  · 

    Currently, orders can be moved into the cancelled status and/or merged into an order record that you want to use as a "deleted order". Furthermore, the only way to hide an order from view completely is to inactivate a store. To completely delete an order would also delete all other data included in an order, including the customer record, product record, etc.

    Also, when an order is cancelled, it will not be updated any further, nor can it be automatically moved to any other status.

    What are the advantages you see to having historical data fully deleted from ShipStation as opposed to its current design?

  7. 74 votes
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    Hey @JoshMoulton, thanks for bringing this up! We’ll take your feedback into consideration for the next iteration of returns. Have you looked into using the return notes to capture what information you’re tracking for your “Other” returns?

    AdminShipStation (Admin, ShipStation) commented  · 

    Hey @All.

    Thanks for leaving your thoughts, everyone! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you're currently doing it will help our product team to implement new features.

  8. 64 votes
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    Thanks for your input! You’re right that we currently do not have a way to import alias SKUs in bulk, but we recently enhanced our combine product feature to also allow you to create aliases. When you click “Combine” from the Products page, you’ll see something a little different now.

    Check out this article for more information: https://help.shipstation.com/hc/en-us/articles/205900498

    For now, we’ll keep this request open and in addition to Dave La Chasse Blank Apparel’s comment, please let us know what your situation looks like today and what you’re looking to accomplish!

    AdminShipStation (Admin, ShipStation) commented  · 

    Thanks for checking in on this. We’re still interested in importing alias SKUs, and we don’t have a timeline on it. It isn’t on our immediate roadmap but it’s one we’d like to keep open for now.

    AdminShipStation (Admin, ShipStation) commented  · 

    Hey @Daniel - At the moment, you're only able to export a read-only view of your aliases and we currently don't have any updates here. Can you tell me more about your aliases and why there are so many?

  9. 11 votes
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    Thanks for bringing this up! We’ll keep this in mind but would like to see more interest from other users before we pursue a partnership. If you know any other users that are interested please send them here!

    As developing a seamless integration typically requires cooperation from both parties, we recommend reaching out to Target and expressing your interest in an integration to help expedite this process.

    AdminShipStation (Admin, ShipStation) commented  · 

    Hi @jbobo, thanks for checking in on this one. We’re still interested in integrating with Target.com and we don’t have a timeline on it. It isn’t on our immediate roadmap but it’s one we’d like to keep open for now.

  10. 646 votes
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    Thanks for leaving your thoughts, everyone! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.

    AdminShipStation (Admin, ShipStation) commented  · 

    Hi @MrFent37, thank you for checking in. This idea is still on our radar and we're still interested in pursuing a way to help you verify your shipments. Currently, we don't have a timeline but will reach out to the active folks here in the product feedback forum when we have questions.

    AdminShipStation (Admin, ShipStation) commented  · 

    Hey @all. Thanks for your continued support and feedback on this idea. When it comes to more precise order fulfillment, ShipStation definitely wants any and all user insight. While this particular UPC-based scan feature has not been implemented, our product team takes all use cases and issues into consideration, even when a related feature goes live. We thank you for your patience as we test ideas like this and as other, newer features get rolled out. Keep letting us know how adding this feature will help your business needs and continue letting us how what this feature’s absence impacts your workflow.

    AdminShipStation (Admin, ShipStation) commented  · 

    Hi, everyone, thank you for all of your comments! Since our last update we’ve been busy with new partners (Tanga, Australia Post, and Stripe Relay are the most recent), 6 Weeks of Speed, request USPS pickup, Package Sets for multiple package shipments, and our own native inventory management to name a few features.

    We’re constantly working on many projects at one time, so while you may not see this particular idea turned into a feature, you may see another feature that may benefit you in our release notes. We’re still interested in turning this idea into a feature for all users and are researching the best way to solve the main challenges posted here.

    Thanks again for your patience and active comments! If you haven’t yet, please add your thoughts on your current quality control process today and what challenges come from it or bring up a topic not yet brought up like @paulstanger and @Jeff’s UPC vs SKU vs custom barcode comments.

  11. 148 votes
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    Hi! ShipStation is still in the process of understanding the best way to address multiple currencies within a single ShipStation account. We greatly thank you for your patience as we work towards supporting this much-desired feature.

    AdminShipStation (Admin, ShipStation) commented  · 

    Hi @Michael,

    Thanks for checking in on this one. We are still interested in this idea - at this time we do not have a timeline to provide and it currently is not on our immediate roadmap. However, we’d like to keep this post open to get additional feedback.

    AdminShipStation (Admin, ShipStation) commented  · 

    Hi!

    I am going to go on and merge this idea with an existing product idea. Your 3 votes will be added to this existing idea!

    AdminShipStation (Admin, ShipStation) commented  · 

    Hey everyone, we'll continue researching the best ways that currency conversion could be handled. Lots of good information from you guys on this. Keep on voting and adding your personal insight as to why this feature would be a great addition to our interface. Every bit helps, and we thank you for your patience!

    AdminShipStation (Admin, ShipStation) commented  · 

    Thank you for the added info and continued patience! At this time we don't have an update here as this idea touches many areas in ShipStation, we want to make sure we build a solid solution that will provide value to all users.

    AdminShipStation (Admin, ShipStation) commented  · 

    @everyone - Thanks for the updates! We'll continue to research better handling of international currencies.

    AdminShipStation (Admin, ShipStation) commented  · 

    Thanks for the update, your specific examples are very helpful starting points. I'd like to fully understand the business challenges you're running into so the product team can make an informed decision on possible changes, so my apologies for being unclear before. Can you tell us how many times you've noticed your shipments are getting held up?

    AdminShipStation (Admin, ShipStation) commented  · 

    @Vishal & @pricedright - Thanks for the updates! Can you give us some more information on what you mean? Which carrier is this causing issues for?

  12. 184 votes
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    AdminShipStation (Admin, ShipStation) commented  · 

    Hi @Adam, we appreciate your active interest! We still don't have an ETA on this, but are keeping it open for consideration and brainstorming.

    AdminShipStation (Admin, ShipStation) commented  · 

    Hi @Christian, thanks for checking in on this one. We're still interested in this idea and we don't have a timeline on it. It isn't on our immediate roadmap but it's one we'd like to keep open for now.

    AdminShipStation (Admin, ShipStation) commented  · 

    Hey @Bruce! As we continue to roll out other new features, we appreciate the feedback and votes from you and other users on this. I don't have any updates on this feature being added to our interface, at this time. This really helps us to let our product team know which features we should start looking into adding. And we'll keep you guys posted here as to any updates that may come up on this or to any previews that may come along.

    AdminShipStation (Admin, ShipStation) commented  · 

    Hey @critterandguitari - Thank you for reaching out! I wasn't able to mention it before, but we've recently released our Inventory Management solution which means two things: 1 we're want to improve it as fast as possible so we're sort-of busy on that front but it also means 2 we're also not as-busy as before so we can start looking into other ideas presented in the Product Feedback forum!

    As with all comments, we'll consider adding additional information regarding document formats for future releases.

    AdminShipStation (Admin, ShipStation) commented  · 

    Hi, everyone! Thank you for checking in again! We’ve been busy working on bringing great features your way like Quickship, Ship-By dates, and labels without orders (check out the Release Notes!) with more great things to come so, as you’ve noticed, it’s been a little quiet on this front here. We read all of your feedback daily and reach out when more information is needed, so any time you have more thoughts or examples about this printing idea, please let us know here!

    At this time, I don’t have any updates for you as we are still researching this idea and the technical issues it presents. By voting and continuing to add your thoughts and comments, you’re helping guide the design of a solution. If we takeaway something from one of your comments, you may be invited to preview the feature before everyone else!

    AdminShipStation (Admin, ShipStation) commented  · 

    Hey, everyone! Thanks for all of your updates, and thank you for checking in!

    Since our last update in September, in addition to our routine upkeep, new partnerships, and the recent 6 Weeks of Speed as mentioned by @critterandguitari, we've been buzzing like bees to revamp this forum and how we prioritize what's next.

    At this time, printing domestic/international labels to separate printers is still under review. While we are researching this--and all of the ideas in the forum--we read your feedback daily and answer your questions by the next business day.

    Any details you provide helps the Product Team design new features based on your business needs. We'll reach out to you if we need more information--or to see if you'd like to try out new features before everyone else!

    To keep the ball rolling here, how often do you receive international orders compared to domestic?

    AdminShipStation (Admin, ShipStation) commented  · 

    While we agree the features are closely related, they're not the same thing, unfortunately. The over-arching request is, of course, "More print options" but there are so many different types of "print options" that it's near impossible to have a request like that and ever call it done.

    That being said, printing with two printers and allowing different print configurations/printers per user are technically two different things. In addition, the print configurations could technically mean that one person prints only labels 4x6, and another prints 4x6 packing slips and labels. As such, the requests will remain separate, even though we do understand the two are related.

  13. 56 votes
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    Hey @Eric, thank you for taking the time to post your feedback here! ShipStation shouldn’t take a week to update your orders, and I see you’ve opened a few tickets with our team. I’m glad you’ve gotten in touch with us about this and that a few of our folks were able to give you some more information on how our update processes work.

    I am going to keep your feedback handy if, in the future, we end up making such a change and would like to invite users to try it out, but it this type of update is not in the foreseeable future. Your idea will remain active here in the forum so we can see what other users are running into business challenges because of this update frequency.

    AdminShipStation (Admin, ShipStation) commented  · 

    Hello @Karl!

    If you are working with 3PL's and do not wish to log on, you can download our mobile companion app and manually refresh your stores from there if you find the Automatic Marketplace Updates aren't running as frequently as you would like.

    This idea is still on our radar; for now, please leave your votes and comments to help keep this discussion active.

    AdminShipStation (Admin, ShipStation) commented  · 

    Thanks so much for your response!

    This article goes over how we prioritize which stores get updated automatically and at what frequency. https://help.shipstation.com/hc/en-us/articles/206638707-How-can-I-automatically-update-my-stores-orders-

    As you can see there one of the criteria is how many orders are consistently importing to a store. The less orders you import to ShipStation, the less often that store will automatically refresh.

    If you'd like to see this updated in the future, please add your vote to this thread to increase the rate of the automatic store refresh. Thanks!

    AdminShipStation (Admin, ShipStation) commented  · 

    Hi @All

    Thank you for your feedback, we definitely have this request on our radar and will let you know as soon as we have updates.

    In the meantime, please be sure to utilize the "Update All Stores" button to ensure your Orders page is as up to date as possible. You can also use the ShipStation mobile app to update your Orders on the go - ensuring that the team back at the office has the most recent Orders View.

  14. 10 votes
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    AdminShipStation (Admin, ShipStation) commented  · 

    @ Accounts@gardenuity.com, you could also combine all this errored products into a single product record, something like, make a new product record "SKU: ObsoleteData" and then merge all these entries you want deleted into this product record.

    AdminShipStation (Admin, ShipStation) commented  · 

    Thanks so much for your suggestion! We'd love to know more about why this would be an important feature improvement in your workflow. Could you tell us a bit more about why deleting a product permanently would be beneficial? Thanks for your input!

  15. 2 votes
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    Hi @Erica!

    Thanks for bringing this up! What goal are you looking to accomplish with this export? There may be another report that can help.

    If you go to the Insights page and click on reports, you can run the “Shipped Items” report that will give you things like order number, SKU, and tracking number, too.

    Please let us know here if this other report works for you by commenting here in the forum so we can open discussion with other users. Thanks!

    AdminShipStation (Admin, ShipStation) commented  · 

    Thanks for the update @Rachel Quarnberg Audrey’s Bear. Thanks for clarifying your need to filter your orders down to a specific purchase order from ShipStation. While we wait for more users to add their thoughts, using a custom export from the Shipments page and filtering your purchase order with your spreadsheet tool will be how you can isolate this data today.

    AdminShipStation (Admin, ShipStation) commented  · 

    Hi @protechtrader, sorry for the confusion. You'll have to go to the bottom of the reports page under "Raw Exports" and run that specific "Shipped Items" report. That one will provide you with the tracking number associated with your items.

    And @Rachel Quarnberg Audrey's Bear--you can add custom fields to the exported data from both the Orders and Shipments pages. To get the tracking number and custom fields to show up I recommend going to the Shipments page, clicking on "Export" and "Export Shipped Orders...".

    Once the window pops up, on the right side of the pop up will be a button called "Create a New Format" and check the box on the right that says "Show Advanced Options". This will allow you to create a completely custom document with the fields "Custom - Field 1" and "Shipment - Tracking Number".

  16. 1 vote
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    AdminShipStation (Admin, ShipStation) commented  · 

    Hey, looks like the screenshot didn't get added. If you wanna use Jing, it can be posted as a URL in the comments (cannot make attachments unless it's a new idea) https://www.techsmith.com/screen-capture.html

  17. 14 votes
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    AdminShipStation (Admin, ShipStation) commented  · 

    Hi Palmetto,

    Thank you for your feedback, we are definitely still looking into a solution and have this on our roadmap. We will update as soon as we have more details.

  18. 1 vote
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    AdminShipStation (Admin, ShipStation) commented  · 

    Thanks for the reply! We'll keep this in mind!

    AdminShipStation (Admin, ShipStation) commented  · 

    Thanks for adding that idea! Are there certain marketplaces in particular that you'd like us to be able to display fraud risks?

  19. 3 votes
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    AdminShipStation (Admin, ShipStation) commented  · 

    Thanks so much for adding that idea! We'd like to see some more user interest in this idea before moving forward. If you know any other users that are interested please send them here!

  20. 1 vote
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    AdminShipStation (Admin, ShipStation) commented  · 

    Thanks so much for adding this idea! We'll keep this in mind for the future but we'd like to see some more user interest before we move forward on implementing a change. If you know any other users that are interested please send them here!

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