AdminShipStation (Admin, ShipStation)

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  1. 191 votes
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    AdminShipStation (Admin, ShipStation) commented  · 

    Hi Charity, thanks for your feedback. We are still investigating the best way to allow for automation processes to override the account-wide printing settings that ShipStation currently uses. However, we don't have any ETA on when this feature will be available.

    AdminShipStation (Admin, ShipStation) commented  · 

    Hi @Adam, we appreciate your active interest! We still don't have an ETA on this, but are keeping it open for consideration and brainstorming.

    AdminShipStation (Admin, ShipStation) commented  · 

    Hi @Christian, thanks for checking in on this one. We're still interested in this idea and we don't have a timeline on it. It isn't on our immediate roadmap but it's one we'd like to keep open for now.

    AdminShipStation (Admin, ShipStation) commented  · 

    Hey @Bruce! As we continue to roll out other new features, we appreciate the feedback and votes from you and other users on this. I don't have any updates on this feature being added to our interface, at this time. This really helps us to let our product team know which features we should start looking into adding. And we'll keep you guys posted here as to any updates that may come up on this or to any previews that may come along.

    AdminShipStation (Admin, ShipStation) commented  · 

    Hey @critterandguitari - Thank you for reaching out! I wasn't able to mention it before, but we've recently released our Inventory Management solution which means two things: 1 we're want to improve it as fast as possible so we're sort-of busy on that front but it also means 2 we're also not as-busy as before so we can start looking into other ideas presented in the Product Feedback forum!

    As with all comments, we'll consider adding additional information regarding document formats for future releases.

    AdminShipStation (Admin, ShipStation) commented  · 

    Hi, everyone! Thank you for checking in again! We’ve been busy working on bringing great features your way like Quickship, Ship-By dates, and labels without orders (check out the Release Notes!) with more great things to come so, as you’ve noticed, it’s been a little quiet on this front here. We read all of your feedback daily and reach out when more information is needed, so any time you have more thoughts or examples about this printing idea, please let us know here!

    At this time, I don’t have any updates for you as we are still researching this idea and the technical issues it presents. By voting and continuing to add your thoughts and comments, you’re helping guide the design of a solution. If we takeaway something from one of your comments, you may be invited to preview the feature before everyone else!

    AdminShipStation (Admin, ShipStation) commented  · 

    Hey, everyone! Thanks for all of your updates, and thank you for checking in!

    Since our last update in September, in addition to our routine upkeep, new partnerships, and the recent 6 Weeks of Speed as mentioned by @critterandguitari, we've been buzzing like bees to revamp this forum and how we prioritize what's next.

    At this time, printing domestic/international labels to separate printers is still under review. While we are researching this--and all of the ideas in the forum--we read your feedback daily and answer your questions by the next business day.

    Any details you provide helps the Product Team design new features based on your business needs. We'll reach out to you if we need more information--or to see if you'd like to try out new features before everyone else!

    To keep the ball rolling here, how often do you receive international orders compared to domestic?

    AdminShipStation (Admin, ShipStation) commented  · 

    While we agree the features are closely related, they're not the same thing, unfortunately. The over-arching request is, of course, "More print options" but there are so many different types of "print options" that it's near impossible to have a request like that and ever call it done.

    That being said, printing with two printers and allowing different print configurations/printers per user are technically two different things. In addition, the print configurations could technically mean that one person prints only labels 4x6, and another prints 4x6 packing slips and labels. As such, the requests will remain separate, even though we do understand the two are related.

  2. 356 votes
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    Thanks for leaving your thoughts, everyone! We’re still reviewing this idea that has definite merit. For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.

    AdminShipStation (Admin, ShipStation) commented  · 

    Hey @Becky Andrysiak Lobel's of New York thanks for checking in on customizable pick lists. We're still researching this, in what ways would you like your pick list to be optimized?

    AdminShipStation (Admin, ShipStation) commented  · 

    @Willy - If you need to make specific text stand out more, you can certainly do that today with some HTML knowledge.

    Here's how: https://help.shipstation.com/hc/en-us/articles/217551858

    AdminShipStation (Admin, ShipStation) commented  · 

    Hey @everyone, thanks for the updates and comments. As you may have already seen, we’ve just released our inventory management solution (and are free to talk about it!). This means two things: 1 we really want to improve inventory to help users get ship done! 2 some of our resources have opened up so we can look into the possibility of features like this and others in the forum.

    All of this said and done, the product team still needs time to better understand what this solution looks like to our users, so please continue to provide helpful information and along the way, if we have something to show you, we’ll be sure to look here to invite you to check it out!

    AdminShipStation (Admin, ShipStation) commented  · 

    Hi @Nick Daniels Lighthouse LEDs , there is no update at this time. We are still working through other projects and have yet to get to this one. Thank you for your patience!

    AdminShipStation (Admin, ShipStation) commented  · 

    @Mika Casey MMA Warehouse LLC – We’ve recently improved how we handle user feedback so it’s taking more time to understand and prioritize each active idea (Because of all the great feedback, we have our work cut out for us!), and the product and development teams appreciate all of your patience.

    I noticed you’ve already voted for this idea, but for other users who haven’t found it here’s the link to the idea to sort your pick lists and packing slips by warehouse location: http://support.shipstation.com/forums/330429-product-feedback-fresh-ideas/suggestions/3022365

    @jeffsilla5287 – You’re right, using order items export is not a good solution for larger operations if you don’t have available resources. I recommend looking into this only if you don’t have to deal with hundreds of orders each day and can find someone tech-savvy and creative enough to come up with a dynamic report.

    @everyone – if you haven’t already, can you tell us what kind of customizable pick list you’re interested in. or what obstacles you run into today with the current pick list?

    AdminShipStation (Admin, ShipStation) commented  · 

    Hey @Nick Daniels Lighthouse LEDs! Thanks for checking in. We recently reworked some internal processes and are playing a very large game of catchup. The product team is still reviewing this idea among the many others brought up in this forum. Are you looking for one particular addition to the pick list or just more flexibility?

    Something that might help you today is to use the order line items export on your Orders page (it's under "Other Actions"). This way, if you know some spreadsheet magic, you can pivot table your way through to a different type of pick list.

    AdminShipStation (Admin, ShipStation) commented  · 

    Thank you for all your updates, everyone! We read your feedback daily and any anecdotes or additional details on the current pick list functionality or what specific goals you have in mind for the pick list help us when researching features.

  3. 8 votes
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    AdminShipStation (Admin, ShipStation) commented  · 

    Hi Gary Lau Rotomaster, thanks for checking up on this one. We're reviewing LTL shipping providers and will let you know once we have updates.

  4. 40 votes
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    Hi guys, thanks for your feedback!

    Is the Return Address that is listed on the “Ship From Location” the company address you are dropshipping for? And if so, is this not showing on the label?

    AdminShipStation (Admin, ShipStation) commented  · 

    hi @ Joshua Barneck Gigabit Business Consulting, thanks for checking in on this! We're still reviewing blind shipping.

    AdminShipStation (Admin, ShipStation) commented  · 

    Hi, @moonandlola1! The Ship From Address must remain the physical Ship From Location in order to properly rate the shipment, such customization there is beyond our control. But, the Return To Addresses can be configured to represent the desired address for the business you are shipping for. Go into your Shipping settings->Ship From Locations->Deselect the "Same as the Ship From" box http://screencast.com/t/iWrFBpph and you can type in the address that you want to reflect on the label as the Return To Address.

  5. 1 vote
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    AdminShipStation (Admin, ShipStation) commented  · 

    Hi @Érica
    Thank you for reaching out. Can you please provide some additional input so that we can investigate further. Where are you seeing the display of "Like us on.." - are you referring to the Customer Email Alerts, the Branded Return Portal?

  6. 117 votes
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    AdminShipStation (Admin, ShipStation) commented  · 

    Thanks for checking in on this one. We’re still interested in this idea and we don’t have a timeline on it. It isn’t on our immediate roadmap but it’s one we’d like to keep open.

    AdminShipStation (Admin, ShipStation) commented  · 

    Thanks for commenting here! Have you looked into using automation rules to "Adjust order weight"? This can help you account for package weights today depending on your workflow. This rule would like like: If package equals My Small Box... then Adjust the Order Weight 6oz.

  7. 166 votes
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    AdminShipStation (Admin, ShipStation) commented  · 

    Thanks for checking in on this one. We’re still interested in this idea and we don’t have a timeline on it. It isn’t on our immediate roadmap but it’s one we’d like to keep open.

  8. 32 votes
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    Hello,

    Thanks for bringing this up! We’ll keep this in mind, but would like to see more interest from other ShipStation users before we pursue a partnership. If you know any other users that are interested please send them here!

    As developing a seamless integration typically requires cooperation from both parties, we recommend reaching out to VendorNet and expressing your interest in an integration to help expedite this process.

    Thank you,

    ShipStation

    AdminShipStation (Admin, ShipStation) commented  · 

    Hi @Daniel, thanks for checking up on this! We're still reviewing this partnership. We'll keep you updated here.

    AdminShipStation (Admin, ShipStation) commented  · 

    Hey @Daniel - Thanks for volunteering! Any time we have betas we usually invite active users from the forum so we'll remember to check with you if we pursue this partnership.

  9. 56 votes
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    Thanks for bringing this up! We’ll keep this in mind but would like to see more interest from other users before we pursue a partnership. If you know any other users that are interested please send them here!

    AdminShipStation (Admin, ShipStation) commented  · 

    Hi @Anderson, thanks for checking on this! We're still reviewing this partnership. We'll keep you posted on updates here.

    AdminShipStation (Admin, ShipStation) commented  · 

    Hi @Chris, thanks for checking in! There are no updates at this time, and please keep an eye out on our blog for new partnerships. We're always working with partners to help you wherever you sell, however you ship.

  10. 22 votes
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    Hi @ydspanier, thank you for taking the time to post this! We’ll keep this in mind when updating our API. For now we’d like to see your idea gain traction from other users with their votes and comments.

    AdminShipStation (Admin, ShipStation) commented  · 

    Hi @test_fulfillment1 thank you for checking in on this! At this time, we're still reviewing feedback for the API and will let you know here when there are any updates for you.

  11. 54 votes
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    Hi everyone! Thanks for your comments here on international return labels. Can you tell us more about how you handle international returns? For example, if they follow the same return policy as your domestic returns or if there are more restrictions since international shipping requires additional documentation?

    AdminShipStation (Admin, ShipStation) commented  · 

    Hi @R G thanks for checking in on this idea. We're still interested in offering international returns to our users and have prioritized other projects ahead of this one. We still want to keep this idea open, however, for other users to voice their thoughts on it and to be able to vote on it. We will let you know here when we have more updates.

    AdminShipStation (Admin, ShipStation) commented  · 

    Hi, @Diego, at this time we don't have any updates here. Can you give us more information about your international returns such as how often or under what circumstances you provide returns? Any information here will help us understand what's going on and how it can help all users.

  12. 125 votes
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    Thanks for leaving your thoughts, everyone! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.

    AdminShipStation (Admin, ShipStation) commented  · 

    Hi everyone thank you for checking in on this. We are still interested in this idea and are looking to prioritize it. We want to keep this idea open so other users can comment and add their votes in the meantime. We'll let you know here when we have an update.

  13. 191 votes
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    Hi @all

    Thanks for leaving your thoughts, everyone! Our product team will review your idea and we’ll let you know once a decision has been made.

    For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.

    AdminShipStation (Admin, ShipStation) commented  · 

    Hi @Casimir, thanks for checking in on an update. We're still working on prioritizing this one and would like to keep it open for other users like yourself to vote and comment on. We'll let you know here when we have any updates.

    AdminShipStation (Admin, ShipStation) commented  · 

    Hi! At this time, Smart Pickup is an option that has not yet been made available to ShipStation as a third party integration. However, continue providing your support and feedback for this idea, so we can get the ball rolling as much as possible.

    AdminShipStation (Admin, ShipStation) commented  · 

    Hi @Beth,

    Thanks for checking in on this one. We’re still interested in this idea - at this time it is not on our immediate roadmap but it’s one we’d like to keep an eye on for now.

    AdminShipStation (Admin, ShipStation) commented  · 

    Hi @Stephanie. Thanks for bringing this to our attention. Currently there are no new updates on this feature being integrated from UPS. Third party applications like ours do not have access to this feature. For this feature to be added within ShipStation, this would need to be authorized first by UPS. Thanks for your feedback on this and continue posting how this feature how improve your experience within ShipStation!

  14. 187 votes
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    Hi @everyone!

    Thank you for your feedback on this idea and letting us know how you would use tagging/rules to identify those repeat or first time customers- your use cases for this feature really help us shape how it would best fit into your workflow. Please keep commenting if you have new ideas so that we can best design this feature with your needs in mind. Our product team is still reviewing this idea and we’ll let you know once a decision has been made.

    AdminShipStation (Admin, ShipStation) commented  · 

    Hey @Cindy, thanks for checking in. We're still interested in this idea and would like to keep it open while we work on prioritizing it. In the meantime, can you tell us about what kinds of things you'd like to do when tracking your customers orders?

  15. 741 votes
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    Thanks for leaving your thoughts, everyone! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.

    AdminShipStation (Admin, ShipStation) commented  · 

    Hi everyone. Efficiently picking and packing your orders is still something we'd like to help with. For now, we're keeping this under review to allow all users to chime in until we've come up with designs or prototypes for you all to see. Thanks for your keeping an eye here for updates.

    AdminShipStation (Admin, ShipStation) commented  · 

    Hi @MrFent37, thank you for checking in. This idea is still on our radar and we're still interested in pursuing a way to help you verify your shipments. Currently, we don't have a timeline but will reach out to the active folks here in the product feedback forum when we have questions.

    AdminShipStation (Admin, ShipStation) commented  · 

    Hey @all. Thanks for your continued support and feedback on this idea. When it comes to more precise order fulfillment, ShipStation definitely wants any and all user insight. While this particular UPC-based scan feature has not been implemented, our product team takes all use cases and issues into consideration, even when a related feature goes live. We thank you for your patience as we test ideas like this and as other, newer features get rolled out. Keep letting us know how adding this feature will help your business needs and continue letting us how what this feature’s absence impacts your workflow.

    AdminShipStation (Admin, ShipStation) commented  · 

    Hi, everyone, thank you for all of your comments! Since our last update we’ve been busy with new partners (Tanga, Australia Post, and Stripe Relay are the most recent), 6 Weeks of Speed, request USPS pickup, Package Sets for multiple package shipments, and our own native inventory management to name a few features.

    We’re constantly working on many projects at one time, so while you may not see this particular idea turned into a feature, you may see another feature that may benefit you in our release notes. We’re still interested in turning this idea into a feature for all users and are researching the best way to solve the main challenges posted here.

    Thanks again for your patience and active comments! If you haven’t yet, please add your thoughts on your current quality control process today and what challenges come from it or bring up a topic not yet brought up like @paulstanger and @Jeff’s UPC vs SKU vs custom barcode comments.

  16. 79 votes
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    AdminShipStation (Admin, ShipStation) commented  · 

    Hi @Susan Suarez simplyWORKOUT -- thanks for the feedback! I'm sorry for the confusion in regards to how to handle GDPR. Please go ahead and let our support team know about this and we handle this for you. I've gone ahead and let updated folks on our end about this.

  17. 131 votes
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    Hi, everyone! Thanks for showing your support here! Can you tell us more about what you would use this feature for?

    From the previous comments it looks like some users are looking to use this for exchanges or more accurate accounting. Do you all agree?

    What do you think about our re-ship feature? Every time you re-ship an order, we will show you all the tracking numbers related to that order and its status. You’re able to change the order details for each label you re-ship.

    More info on re-ship (not to be confused with re-print): https://help.shipstation.com/hc/en-us/articles/206638607

    Please let us hear your comments in the forum and add your ideas with other users so we can get the full picture!

    AdminShipStation (Admin, ShipStation) commented  · 

    Thanks for checking for updates here. We’re still interested in duplicating orders and we don’t have a timeline on it. It isn’t on our immediate roadmap but it’s one we’d like to keep open for now.

    AdminShipStation (Admin, ShipStation) commented  · 

    @everyone - Thanks for the updates and your patience! If you haven't already, please add your thoughts on duplicating vs re-shipping, or what scenarios come to mind you're looking to duplicate orders for. We're looking to size the challenge at-hand.

    @Sara Gharacheh Quick Laptop Cash - That being said, what do you use the duplicate order feature for with your other shipping program?

  18. 107 votes
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    Thanks for leaving your thoughts, everyone! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.
    If you know any other users that are interested please send them here!

    AdminShipStation (Admin, ShipStation) commented  · 

    Hi @hm, thanks for checking in on this one. We're still reviewing renaming batches. Can you tell us more about how your batches are sorted and how you would like to rename them?

    AdminShipStation (Admin, ShipStation) commented  · 

    @Chris – At this time we don’t have an ETA as we’re constantly juggling projects, but any feedback you and other users provide can help push the priority of this idea. We'll be sure to update the idea here when there is news to share.

    @CHELSEA –Each batch you create will increment your batch number by 1. For example, if you’re just starting out with ShipStation and have done a few batches, you may have batch # 100006. The next batch you create will be 100007. Hopefully this information will help the batch numbers seem less random and chaotic.

    With both of those things being said, how are you using batches? There are batch notes you can add from the Batches section of the Shipments page, are those not very helpful?

    AdminShipStation (Admin, ShipStation) commented  · 

    Thank you for those updates and helpful details :) If you think of anything else, or if you've yet to add your thoughts please feel free to add it to the conversation!

    We read your feedback daily, and we'll let you know when there are updates.

    AdminShipStation (Admin, ShipStation) commented  · 

    Thanks for the updates, everyone! We'd like to hear how you use batches today just so we can make sure we're covering all the bases. Are you using them to group similar items, shipping services, or is it something else?

  19. 34 votes
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    Thanks for your input! You’re right that we currently have limited bulk actions for customs information, so we’d like for your idea to gain more support from other users before making a decision.

    Any information you can add here may catch the attention (and votes!) of users in similar situations. Please be sure to comment here in the forum if you’re still interested in having bulk actions for customs information.

    In the meantime, since we do not support Kickstarter directly, here is an idea from another user to integrate with Kickstarter you may be interested in: http://support.shipstation.com/forums/126593-request-a-new-shipstation-feature/suggestions/5619286

    AdminShipStation (Admin, ShipStation) commented  · 

    Hi @Jeff, thanks for checking in. Have you looked into setting up your product defaults? This would automatically apply a more appropriate description every time your the product imports.

    Here's more information on product defaults: https://help.shipstation.com/hc/en-us/articles/206639227

    Alternatively, if you only sell one category of products, you can have your customs description always read as "books". Here's more on that: https://help.shipstation.com/hc/en-us/articles/205900328

    AdminShipStation (Admin, ShipStation) commented  · 

    Ah, that's an interesting case. Thanks for adding that!

    Just to make sure we're all on the same page, while you can set customs information at the product level through product defaults, the only way to consolidate customs declaration lines is to do this manually. Is that right?

    AdminShipStation (Admin, ShipStation) commented  · 

    @Yatri Trivedi Spytec Inc and @James Takenaka Game Salute - Thanks for adding your comments here! The best way to populate your customs information is to use product defaults (unless the Selling Channel or CSV file you're using does not pass over any line item information like KickStarter in @Herb and @Tim's case).

    With product defaults you'll be able to automatically set the customs information per product, more info here: https://help.shipstation.com/hc/en-us/articles/206639227

    Is this helpful, or is there another obstacle blocking you from efficiently shipping your international orders?

  20. 3 votes
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    Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this new feature. If you know any other users that are interested please send them here!

    AdminShipStation (Admin, ShipStation) commented  · 

    Hi @Jeff,

    Thank you for following up. Can you please provide some more detail into how/why you assign order to specific users? Have you tried utilizing automation rules to assign orders to certain users? Any insight you can provide would be greatly appreciated.

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