AdminShipStation (Product Owner, ShipStation)

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  1. 3 votes
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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thanks for this valuable feedback! The more detail for what is being requested the better, so thank you for your photo example!
    We'll keep this in mind as we move forward with updating and improving the UPS Integration.

    As updating/adding features to an integration typically requires cooperation from both parties, we recommend reaching out to UPS and expressing your interest in adding this feature to ShipStation to help expedite this process.

    If you know of other users that have ideas for this, or come up with more feedback please don't hesitate to post it here!
    Thank you.

  2. 35 votes
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    Thanks for your feedback! It looks like you are referring to the carrier menu when marking orders as shipped. If this is incorrect, please let us know which carrier list you’re looking at in the comments below.

    The product team will review your request and you’ll hear from us once we have made a decision.

    AdminShipStation (Product Owner, ShipStation) commented  · 

    @Emilie Fournier Jalie -- It's possible to modify your email templates to accommodate for this. It would require you to use a dedicated ChitChats email template and to apply this new template to your order before your create the label.

    When you use mark as shipped and fill out the tracking number, the tracking number would complete the rest of the URL. You would need to add this to your email template:

    chitchats.com/tracking/[tracking #]

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thank you for the updates, @meldner and @rolando! I understand your workflow requires you to mark orders as shipped and the carrier list can be lengthy and in the way if you’re doing this often.

    It’s my goal to make sure we’ve gone touched all of the necessary bases (what works, what doesn’t work, why) so the product team will have all the necessary information to make a decision.

    The first thing is to take a step back and help me understand what's causing the main issue here: mark as shipped. For example, is there a particular reason why you prefer to use OnTrac for your mark as shipped orders instead of adding them as a carrier to your account? --Does this make sense? I'm not looking to change how you operate, I'd just like to understand it better.

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Right, your main methods of shipping are through OnTrac, FedEx, USPS, and UPS.

    You can connect each of these carriers directly to ShipStation by clicking on Account Settings > Shipping > Carriers & Fulfillment > Add a provider account

    Have you found specific OnTrac, FedEx, USPS, or UPS services that aren't available in ShipStation that's causing you to mark your orders as shipped?

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey @rolando r global teck, we're connected to all of the carriers you listed. Are there services with those carriers you're not able to access in ShipStation?

  3. 65 votes
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    Hey everyone! Thank you to @Perry who took the time to bring this one up! We’ll keep your feedback in mind, but for now we’re primarily interested in hearing what other users have to say.

    If you haven’t already, please let us know your thoughts on this and how you’re doing this today (if at all).

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @James Cramton Rocketry Works, thanks for sharing! This sounds like a technical issue that is best resolved by our support folks here. We certainly want to make sure your shipments appear in the status they say they are.

    Please head on over to help.shipstation.com and use the "Contact Us" button to get started.

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thanks @joseph thanks so much for the question!

    Ideas and kept under review as long as we see added activity and interest from other users. As for this particular idea we've left this open due to the continued interest we've seen.

    Check back here for updates to any movement on implementing this feature!

  4. 30 votes
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    Hello!

    Thank you so much for voting on this feature and helping us continue to improve ShipStation. We are currently reviewing an integration with Pricefalls and will be sure to update you once we have made a final decision.

    As developing a seamless integration typically requires cooperation from both parties, we recommend reaching out to Pricefalls and expressing your interest in an integration to help expedite this process.

    Thanks again,
    ShipStation

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @Tomer Matsa Multiwatchbrand thanks for checking in! We're still looking to prioritize Pricefalls. We'll update you here if we have any updates.

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @Aaron, thanks for checking up on this one! We're constantly working on new integrations and have not yet prioritized Pricefalls. We'll let you know here if we've got more updates like beta programs or when it's ready for everyone to use. Just as you've reached out to us, I recommend reaching out to Pricefalls as well.

  5. 56 votes
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    Thanks for bringing this up! We’ll keep this in mind but would like to see more interest from other users before we pursue a partnership. If you know any other users that are interested please send them here!

    As developing a seamless integration typically requires cooperation from both parties, we recommend reaching out to Canpar and expressing your interest in an integration to help expedite this process.

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @Mark, thanks for checking with us--we're still reviewing this. We'll keep you posted here as soon as we have more information.

  6. 193 votes
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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi Charity, thanks for your feedback. We are still investigating the best way to allow for automation processes to override the account-wide printing settings that ShipStation currently uses. However, we don't have any ETA on when this feature will be available.

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @Adam, we appreciate your active interest! We still don't have an ETA on this, but are keeping it open for consideration and brainstorming.

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @Christian, thanks for checking in on this one. We're still interested in this idea and we don't have a timeline on it. It isn't on our immediate roadmap but it's one we'd like to keep open for now.

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey @Bruce! As we continue to roll out other new features, we appreciate the feedback and votes from you and other users on this. I don't have any updates on this feature being added to our interface, at this time. This really helps us to let our product team know which features we should start looking into adding. And we'll keep you guys posted here as to any updates that may come up on this or to any previews that may come along.

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey @critterandguitari - Thank you for reaching out! I wasn't able to mention it before, but we've recently released our Inventory Management solution which means two things: 1 we're want to improve it as fast as possible so we're sort-of busy on that front but it also means 2 we're also not as-busy as before so we can start looking into other ideas presented in the Product Feedback forum!

    As with all comments, we'll consider adding additional information regarding document formats for future releases.

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi, everyone! Thank you for checking in again! We’ve been busy working on bringing great features your way like Quickship, Ship-By dates, and labels without orders (check out the Release Notes!) with more great things to come so, as you’ve noticed, it’s been a little quiet on this front here. We read all of your feedback daily and reach out when more information is needed, so any time you have more thoughts or examples about this printing idea, please let us know here!

    At this time, I don’t have any updates for you as we are still researching this idea and the technical issues it presents. By voting and continuing to add your thoughts and comments, you’re helping guide the design of a solution. If we takeaway something from one of your comments, you may be invited to preview the feature before everyone else!

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey, everyone! Thanks for all of your updates, and thank you for checking in!

    Since our last update in September, in addition to our routine upkeep, new partnerships, and the recent 6 Weeks of Speed as mentioned by @critterandguitari, we've been buzzing like bees to revamp this forum and how we prioritize what's next.

    At this time, printing domestic/international labels to separate printers is still under review. While we are researching this--and all of the ideas in the forum--we read your feedback daily and answer your questions by the next business day.

    Any details you provide helps the Product Team design new features based on your business needs. We'll reach out to you if we need more information--or to see if you'd like to try out new features before everyone else!

    To keep the ball rolling here, how often do you receive international orders compared to domestic?

    AdminShipStation (Product Owner, ShipStation) commented  · 

    While we agree the features are closely related, they're not the same thing, unfortunately. The over-arching request is, of course, "More print options" but there are so many different types of "print options" that it's near impossible to have a request like that and ever call it done.

    That being said, printing with two printers and allowing different print configurations/printers per user are technically two different things. In addition, the print configurations could technically mean that one person prints only labels 4x6, and another prints 4x6 packing slips and labels. As such, the requests will remain separate, even though we do understand the two are related.

  7. 409 votes
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    Thanks for leaving your thoughts, everyone! We’re still reviewing this idea that has definite merit. For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey @Becky Andrysiak Lobel's of New York thanks for checking in on customizable pick lists. We're still researching this, in what ways would you like your pick list to be optimized?

    AdminShipStation (Product Owner, ShipStation) commented  · 

    @Willy - If you need to make specific text stand out more, you can certainly do that today with some HTML knowledge.

    Here's how: https://help.shipstation.com/hc/en-us/articles/217551858

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey @everyone, thanks for the updates and comments. As you may have already seen, we’ve just released our inventory management solution (and are free to talk about it!). This means two things: 1 we really want to improve inventory to help users get ship done! 2 some of our resources have opened up so we can look into the possibility of features like this and others in the forum.

    All of this said and done, the product team still needs time to better understand what this solution looks like to our users, so please continue to provide helpful information and along the way, if we have something to show you, we’ll be sure to look here to invite you to check it out!

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @Nick Daniels Lighthouse LEDs , there is no update at this time. We are still working through other projects and have yet to get to this one. Thank you for your patience!

    AdminShipStation (Product Owner, ShipStation) commented  · 

    @Mika Casey MMA Warehouse LLC – We’ve recently improved how we handle user feedback so it’s taking more time to understand and prioritize each active idea (Because of all the great feedback, we have our work cut out for us!), and the product and development teams appreciate all of your patience.

    I noticed you’ve already voted for this idea, but for other users who haven’t found it here’s the link to the idea to sort your pick lists and packing slips by warehouse location: http://support.shipstation.com/forums/330429-product-feedback-fresh-ideas/suggestions/3022365

    @jeffsilla5287 – You’re right, using order items export is not a good solution for larger operations if you don’t have available resources. I recommend looking into this only if you don’t have to deal with hundreds of orders each day and can find someone tech-savvy and creative enough to come up with a dynamic report.

    @everyone – if you haven’t already, can you tell us what kind of customizable pick list you’re interested in. or what obstacles you run into today with the current pick list?

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey @Nick Daniels Lighthouse LEDs! Thanks for checking in. We recently reworked some internal processes and are playing a very large game of catchup. The product team is still reviewing this idea among the many others brought up in this forum. Are you looking for one particular addition to the pick list or just more flexibility?

    Something that might help you today is to use the order line items export on your Orders page (it's under "Other Actions"). This way, if you know some spreadsheet magic, you can pivot table your way through to a different type of pick list.

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thank you for all your updates, everyone! We read your feedback daily and any anecdotes or additional details on the current pick list functionality or what specific goals you have in mind for the pick list help us when researching features.

  8. 25 votes
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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi Gary Lau Rotomaster, thanks for checking up on this one. We're reviewing LTL shipping providers and will let you know once we have updates.

  9. 47 votes
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    AdminShipStation (Product Owner, ShipStation) commented  · 

    hi @ Joshua Barneck Gigabit Business Consulting, thanks for checking in on this! We're still reviewing blind shipping.

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi, @moonandlola1! The Ship From Address must remain the physical Ship From Location in order to properly rate the shipment, such customization there is beyond our control. But, the Return To Addresses can be configured to represent the desired address for the business you are shipping for. Go into your Shipping settings->Ship From Locations->Deselect the "Same as the Ship From" box http://screencast.com/t/iWrFBpph and you can type in the address that you want to reflect on the label as the Return To Address.

  10. 147 votes
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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thanks for checking in on this one. We’re still interested in this idea and we don’t have a timeline on it. It isn’t on our immediate roadmap but it’s one we’d like to keep open.

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thanks for commenting here! Have you looked into using automation rules to "Adjust order weight"? This can help you account for package weights today depending on your workflow. This rule would like like: If package equals My Small Box... then Adjust the Order Weight 6oz.

  11. 194 votes
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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thanks for checking in on this one. We’re still interested in this idea and we don’t have a timeline on it. It isn’t on our immediate roadmap but it’s one we’d like to keep open.

  12. 32 votes
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    Hello,

    Thanks for bringing this up! We’ll keep this in mind, but would like to see more interest from other ShipStation users before we pursue a partnership. If you know any other users that are interested please send them here!

    As developing a seamless integration typically requires cooperation from both parties, we recommend reaching out to VendorNet and expressing your interest in an integration to help expedite this process.

    Thank you,

    ShipStation

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @Daniel, thanks for checking up on this! We're still reviewing this partnership. We'll keep you updated here.

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey @Daniel - Thanks for volunteering! Any time we have betas we usually invite active users from the forum so we'll remember to check with you if we pursue this partnership.

  13. 63 votes
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    Thanks for bringing this up! We’ll keep this in mind but would like to see more interest from other users before we pursue a partnership. If you know any other users that are interested please send them here!

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @Anderson, thanks for checking on this! We're still reviewing this partnership. We'll keep you posted on updates here.

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @Chris, thanks for checking in! There are no updates at this time, and please keep an eye out on our blog for new partnerships. We're always working with partners to help you wherever you sell, however you ship.

  14. 34 votes
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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @test_fulfillment1 thank you for checking in on this! At this time, we're still reviewing feedback for the API and will let you know here when there are any updates for you.

  15. 85 votes
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    Hi everyone! Thanks for your comments here on international return labels. Can you tell us more about how you handle international returns? For example, if they follow the same return policy as your domestic returns or if there are more restrictions since international shipping requires additional documentation?

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @R G thanks for checking in on this idea. We're still interested in offering international returns to our users and have prioritized other projects ahead of this one. We still want to keep this idea open, however, for other users to voice their thoughts on it and to be able to vote on it. We will let you know here when we have more updates.

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi, @Diego, at this time we don't have any updates here. Can you give us more information about your international returns such as how often or under what circumstances you provide returns? Any information here will help us understand what's going on and how it can help all users.

  16. 125 votes
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    Thanks for leaving your thoughts, everyone! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi everyone thank you for checking in on this. We are still interested in this idea and are looking to prioritize it. We want to keep this idea open so other users can comment and add their votes in the meantime. We'll let you know here when we have an update.

  17. 221 votes
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    Hi @all

    Thanks for leaving your thoughts, everyone! Our product team will review your idea and we’ll let you know once a decision has been made.

    For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @Casimir, thanks for checking in on an update. We're still working on prioritizing this one and would like to keep it open for other users like yourself to vote and comment on. We'll let you know here when we have any updates.

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi! At this time, Smart Pickup is an option that has not yet been made available to ShipStation as a third party integration. However, continue providing your support and feedback for this idea, so we can get the ball rolling as much as possible.

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @Beth,

    Thanks for checking in on this one. We’re still interested in this idea - at this time it is not on our immediate roadmap but it’s one we’d like to keep an eye on for now.

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @Stephanie. Thanks for bringing this to our attention. Currently there are no new updates on this feature being integrated from UPS. Third party applications like ours do not have access to this feature. For this feature to be added within ShipStation, this would need to be authorized first by UPS. Thanks for your feedback on this and continue posting how this feature how improve your experience within ShipStation!

  18. 217 votes
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    Hi @everyone!

    Thank you for your feedback on this idea and letting us know how you would use tagging/rules to identify those repeat or first time customers- your use cases for this feature really help us shape how it would best fit into your workflow. Please keep commenting if you have new ideas so that we can best design this feature with your needs in mind. Our product team is still reviewing this idea and we’ll let you know once a decision has been made.

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey @Cindy, thanks for checking in. We're still interested in this idea and would like to keep it open while we work on prioritizing it. In the meantime, can you tell us about what kinds of things you'd like to do when tracking your customers orders?

  19. 814 votes
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    Development for shipment item verification is underway for V3! Planned workflows support: scan Packing Slip barcode or search to pull up the shipment with items and scan UPC or click to verify items. Additional features, settings also in the works. Thank you all for your patience – we know this has been a long time coming.

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi everyone. Efficiently picking and packing your orders is still something we'd like to help with. For now, we're keeping this under review to allow all users to chime in until we've come up with designs or prototypes for you all to see. Thanks for your keeping an eye here for updates.

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @MrFent37, thank you for checking in. This idea is still on our radar and we're still interested in pursuing a way to help you verify your shipments. Currently, we don't have a timeline but will reach out to the active folks here in the product feedback forum when we have questions.

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey @all. Thanks for your continued support and feedback on this idea. When it comes to more precise order fulfillment, ShipStation definitely wants any and all user insight. While this particular UPC-based scan feature has not been implemented, our product team takes all use cases and issues into consideration, even when a related feature goes live. We thank you for your patience as we test ideas like this and as other, newer features get rolled out. Keep letting us know how adding this feature will help your business needs and continue letting us how what this feature’s absence impacts your workflow.

    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi, everyone, thank you for all of your comments! Since our last update we’ve been busy with new partners (Tanga, Australia Post, and Stripe Relay are the most recent), 6 Weeks of Speed, request USPS pickup, Package Sets for multiple package shipments, and our own native inventory management to name a few features.

    We’re constantly working on many projects at one time, so while you may not see this particular idea turned into a feature, you may see another feature that may benefit you in our release notes. We’re still interested in turning this idea into a feature for all users and are researching the best way to solve the main challenges posted here.

    Thanks again for your patience and active comments! If you haven’t yet, please add your thoughts on your current quality control process today and what challenges come from it or bring up a topic not yet brought up like @paulstanger and @Jeff’s UPC vs SKU vs custom barcode comments.

  20. 122 votes
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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @Susan Suarez simplyWORKOUT -- thanks for the feedback! I'm sorry for the confusion in regards to how to handle GDPR. Please go ahead and let our support team know about this and we handle this for you. I've gone ahead and let updated folks on our end about this.

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