ShipStationAdminShipStation (Admin, ShipStation)

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  1. 1 vote
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    ShipStationAdminShipStation (Admin, ShipStation) commented  · 

    Thanks for the update @Greg! To help you get that done today, you can change the shipping account with bulk actions and automation rules.

    To do this with bulk actions, select one or more orders, click on "Other Actions", and find "Apply Bulk Actions". Once you're there you can search for the action called "Charge shipping to my account..." and set the account there.

    Automation rules work similarly but will allow you to proactively apply the shipping account if you're sure about when to apply each account.

  2. 8 votes
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    ShipStationAdminShipStation (Admin, ShipStation) commented  · 

    Thanks so much for your suggestion! We'd love to know more about why this would be an important feature improvement in your workflow. Could you tell us a bit more about why deleting a product permanently would be beneficial? Thanks for your input!

  3. 3 votes
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    1 comment  ·  Product Feedback & Fresh Ideas  ·  Flag idea as inappropriate…  ·  Admin →
    ShipStationAdminShipStation (Admin, ShipStation) commented  · 

    Hi! Thanks for reviving this post. These ideas were archived due to inactivity. When an idea no longer gains traction from other users, we archive the idea to give users back their allocated votes. Certainly, though, an idea can be resubmitted once it is archived.

  4. 34 votes
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    Thanks for leaving your thoughts, everyone! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.

    ShipStationAdminShipStation (Admin, ShipStation) commented  · 

    Hey @LAL Lost Art Liquids, if it's not covered already, please add your business challenges here so we can continue to learn more about the goals you're trying to achieve by hiding unit prices and order totals.

  5. 1 vote
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    ShipStationAdminShipStation (Admin, ShipStation) commented  · 

    Hi! So, to clarify, we do display split or merged actions in the order activity, were you wanting something more like a notification that these were happening?

  6. 20 votes
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    ShipStationAdminShipStation (Admin, ShipStation) commented  · 

    Hi @everyone! Thanks for your feedback regarding the updated advanced search feature. To help us get a better understanding of the workflow disruptions you're running into, could you provide some more context around how searching for orders is slower than before? If you enter an order number and get no results from the last 6 months, simply clicking on the "Order #" link should return all order # matches from 01/01/2011 to present. Here's a quick screencast to show what this looks like: https://screencast.com/t/t1ljPnpK

  7. 169 votes
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    Hey @everyone

    Thank you all for your continued patience and feedback as we look into having Amazon Custom orders be imported into ShipStation. We definitely understand the demand for this feature and want you all to keep letting us know how supporting Amazon Custom orders will help your business.

    We’ll keep you posted with any new updates to this as they come up. Again, thanks for your support on this!

    ShipStationAdminShipStation (Admin, ShipStation) commented  · 

    Hi @robert, supporting Amazon Custom orders is something we are still looking into. As we get updates on how this connection is going, we'll let you guys know!

    ShipStationAdminShipStation (Admin, ShipStation) commented  · 

    Hi Chris! Currently we do have support from Amazon to pull in Amazon Seller Order ID, Amazon Order Number, and Earliest Ship Date from Amazon into either Custom Field 1, 2, or 3. If any of these are fields you would like to have added, feel free to reach out to our support team and they'll activate them for you!

    We are reviewing Amazon Handmade. New platforms like this are just the things we're looking to integrate with, and if any new updates come up, we'll let you guys know! Thanks for voicing your feedback!

    ShipStationAdminShipStation (Admin, ShipStation) commented  · 

    Thank you for checking in! We're still looking into this and ranking it among all of our other planned partners and features. Please keep an eye out on our blog and release notes to see what new partners we've been busy at work with (the newest being Stripe Relay, ecwid, and Australia Post!)

    ShipStationAdminShipStation (Admin, ShipStation) commented  · 

    Thanks for the updates and interest! We're still looking into this. We're constantly working on projects so it takes time for us to review the given documentation (for here and elsewhere). We'll post an update when we have more info.

    ShipStationAdminShipStation (Admin, ShipStation) commented  · 

    Hey, everyone, as some of you have noted, this is a new program for Amazon and we are still in the review process with no ETA.

    Please keep in mind we are always working on improving ShipStation and read your feedback each day; once we have news, you'll receive an email update from this idea here. Thank you for all of your patience.

  8. 125 votes
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    ShipStationAdminShipStation (Admin, ShipStation) commented  · 

    Hi everyone, thanks for checking in on this. We're still reviewing eBay Delivery Guarantee and will let you know more information as soon as it comes available.

  9. 145 votes
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    Thanks for voting, everyone!

    The product team will review your request and you’ll hear from us once we have made a decision.

    In the meantime, how often do you combine orders each week? Are there times you do not want to combine orders even though they are going to the same location?

    Feel free to add any more information that will help us make an informed decision by commenting here in the forum!

    ShipStationAdminShipStation (Admin, ShipStation) commented  · 

    Hey @Ryan, thanks for reaching out. We're still interested in hearing more about the business challenges here and are still researching what this might look like.

    If you haven't added your challenges yet, please join the conversation.

    ShipStationAdminShipStation (Admin, ShipStation) commented  · 

    Thanks for all of your helpful thoughts and comments! Since our last comment below, we’ve released our native inventory management solution (and third-party inventory counts like FBA, Stitch Labs, ChannelAdvisor, and recently Shopify), automatically update return shipments as received, request a USPS pickup, and package sets for your multiple package shipments.

    We’re constantly running on all cylinders prioritizing, designing, and building new features from ideas and comments here in the Product Feedback forum so thank you for your patience! All of your comments are read daily and each example you add helps fuel the process of turning ideas into features.

    At this time, this idea is under review and if you haven’t added your thoughts yet please do! Helpful information or information not yet discussed are exactly the types of comments we’re looking for to help push this idea closer to the finish line of becoming a feature.

    ShipStationAdminShipStation (Admin, ShipStation) commented  · 

    Hey @GG852, in our last status update (right under the original user's post), we asked a few questions, can you help us out?

    Is this something you're doing daily for a majority of your orders? Are there times when you do not want to combine orders even though they go to the same location?

    ShipStationAdminShipStation (Admin, ShipStation) commented  · 

    Hi @Michael H - You will see an order alert when orders import with the same username (which is typically an email address) and same zip code. The process to run alerts are not constantly running and may take a couple of minutes to appear after orders import. If you aren't receiving alerts, please submit a ticket with us and we'll see what's going on.

    ShipStationAdminShipStation (Admin, ShipStation) commented  · 

    @David Enders Dave's Collectible Coins - Thanks for this comment! Any time you find something isn't working accurately, please shoot us an email at support@ShipStation.com

    We'll look into this some more and figure out what's going on so you won't have to manually run down your order grids every time when our Alerts should be doing the work for you!

    ShipStationAdminShipStation (Admin, ShipStation) commented  · 

    @everyone, Thank you for all the added details! We'll update the status of this idea once we have news.

    @Fantasyland – Thanks for chiming in. You brought up some information that hasn’t been explicitly brought up before (manually searching for orders to combine) and I’d like to better understand the entire story (what the cause is and what the effect is) so the product team can cover all bases when researching how best to solve this business challenge.

    Today, you’ll receive an order alert when orders import with the same username (which is typically an email address) and same zip code, but since you are searching through orders manually does this mean that you’re finding your customers are ordering through different stores (and therefore will have different ShipStation usernames)? Can you tell me more about your situation?

  10. 38 votes
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    Hey @Eric, thank you for taking the time to post your feedback here! ShipStation shouldn’t take a week to update your orders, and I see you’ve opened a few tickets with our team. I’m glad you’ve gotten in touch with us about this and that a few of our folks were able to give you some more information on how our update processes work.

    I am going to keep your feedback handy if, in the future, we end up making such a change and would like to invite users to try it out, but it this type of update is not in the foreseeable future. Your idea will remain active here in the forum so we can see what other users are running into business challenges because of this update frequency.

    ShipStationAdminShipStation (Admin, ShipStation) commented  · 

    Hi @All

    Thank you for your feedback, we definitely have this request on our radar and will let you know as soon as we have updates.

    In the meantime, please be sure to utilize the "Update All Stores" button to ensure your Orders page is as up to date as possible. You can also use the ShipStation mobile app to update your Orders on the go - ensuring that the team back at the office has the most recent Orders View.

  11. 125 votes
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    Hey @Everyone,

    Thank you for your feedback, we are actively reviewing this feature and appreciate all of your comment and votes.

    The product team will review your request and you’ll hear from us once we have made a decision.

    Please continue to share your ideas and additional information about how you’d use this “bulk email” feature by posting here in the forum.

    ShipStationAdminShipStation (Admin, ShipStation) commented  · 

    Hi @nate,

    Thanks for reaching out! Additional feedback is always appreciated. This idea is still on our radar, and we'll update you here when we have more information.

    The ShipStation product team closely monitors the feedback forum to understand the business challenges at hand. We're constantly prioritizing new integrations and ideas based on comments, votes, and helping you ship efficiently--to name a few factors.

    Please keep an eye on our blog and release notes to see what else we've been working on.

    ShipStationAdminShipStation (Admin, ShipStation) commented  · 

    Hi @Nate, thanks for checking in on this. This idea is still under review and hope to hear more about how you and others would use bulk emails.

    ShipStationAdminShipStation (Admin, ShipStation) commented  · 

    @rachel, We have not yet made a decision on such an idea.

    Currently, it is possible to send an email at the time of an order's import into ShipStation, upon the shipment and delivery notifications going out, and they can be resent by clicking "Resend Confirmation(s)".

    Continue giving us workflow-related reasons that you guys would like to see this feature added as it would relate to notifying a customer of an existing shipment that is being delivered.

    ShipStationAdminShipStation (Admin, ShipStation) commented  · 

    Thanks for all of these great examples! If you haven't yet, please do add your business examples and challenges here to help us understand the full picture of how you and other users would benefit.

    @LifeSpa Shipping Dept LifeSpa - Reprocessing Automation Rules also don't run to re-send emails. Here's some more info on what it does: https://help.shipstation.com/hc/en-us/articles/205899938

    You can obtain your customers' emails by exporting the "Raw Data" from the Insights page under Reports. You may benefit most from the "Orders" Raw Export. This may only require light spreadsheet use--a filter to isolate your orders only with your 3.0 books. Understandably, this may not be feasible to do daily or often but I hope it's something you can do today while we research this further.

    ShipStationAdminShipStation (Admin, ShipStation) commented  · 

    Thanks for your updates, everyone! If you have any more anecdotes or examples of times when you need to update a group of customers, please let us hear it! We read your feedback daily and use it to help us shape features!

    @Casey - If you go to Insights > Reports > Raw Data Exports > Orders you'll be able to see a report of all the information regarding your orders which will include your buyer's email address for you to use as you please. Feel free to chat in with us if you'd like more info on the reports, exports, or anything else :)

  12. 1 vote
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    ShipStationAdminShipStation (Admin, ShipStation) commented  · 

    Hi @katelynn,

    Thank you for providing your feedback. Is there something about the packing slip that prevents you from using it? I do want to note that you can edit the sample packing slip, adding or removing options via your preferences. You can also create a packing slip completely your own via HTML. I have included our help article for editing your packing slip below:

    https://help.shipstation.com/hc/en-us/articles/205901168-How-do-I-customize-my-packing-slips-

  13. 4 votes
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    ShipStationAdminShipStation (Admin, ShipStation) commented  · 

    Hi @Vladimir,

    Thank you for your feedback.

    Our current integration with QuickBooks Online will send orders from ShipStation to QuickBooks. For an integration that pulls order from QuickBooks orders into ShipStation you may want to look into our partner Connex for QuickBooks Desktop. They allow you to create an order in QuickBooks, ship it through ShipStation, then send back the shipping details to QuickBooks.

    For connection and additional information you can check out our help article here:
    https://help.shipstation.com/hc/en-us/articles/205901138

  14. 1 vote
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    ShipStationAdminShipStation (Admin, ShipStation) commented  · 

    Hi @Thomas,

    Thank you for the additional information. Our product team will review your idea and we’ll let you know once a decision has been made.

    ShipStationAdminShipStation (Admin, ShipStation) commented  · 

    Hi @Thomas,

    Thank you for your feedback, can you provide some additional insight into the request to add your recipient's CPF number. Are your customers providing their CPF number for customs import purposes?

    We do provide the ability to store your Tax ID in ShipStation's international settings (account settings > shipping > international settings).

  15. 67 votes
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    Thanks for your feedback! We’d like hear other scenarios from other users so we can revisit this idea. What specific workflow requires shipping unpaid orders? What is the most frustrating thing about having to ensure orders are paid for before you ship them (or mark them as paid)? We look forward to hearing more from you!

    ShipStationAdminShipStation (Admin, ShipStation) commented  · 

    Thanks for checking up on this one @Frederic! We're still interested in this idea and would like to hear more about the workflows that require this and how you're dealing with it today.

    ShipStationAdminShipStation (Admin, ShipStation) commented  · 

    Thanks for the updates, everyone! We’d like to hear some more information from you. How often do you find yourselves shipping unpaid orders each day or each week?

    @ShariL – When you are using Mark as Paid, the Shipping Paid field is for the amount your customer has paid for shipping. If you’re looking to obtain quotes, you’re able to see how much each service is from zip code to zip code using the Rate Calculator. Here’s more information about our Rate Calculator: https://help.shipstation.com/hc/en-us/articles/205901588

    @SoftBums Order Fulfillment SoftBums – We will import orders in the unpaid status if the Selling Channel you have will pass us the relevant information. One of the Selling Channels that does not support our Awaiting Payment status is 3dCart. We recommend reaching out to them and ask if they are able to make this available to us through their API.

  16. 24 votes
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    Hey everyone! Thanks for bringing this to our attention, we’re reviewing our integration with Australia Post. In the mean time, you’re able to ship internationally with our other partners like DHL Express. We’ll provide update you ASAP here with more information once we have it.

    ShipStationAdminShipStation (Admin, ShipStation) commented  · 

    Hi @Jack, thanks for checking in on this one! We're still reviewing our integration with Australia Post, so I recommend taking a look into DHL Express for your international shipping.

  17. 1 vote
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    Hi @mleon thanks for bringing this up! I took a look into your ticket with our folks here and see you’ve gone through most of the reports and haven’t found what you’re looking for.

    What kind of total are you looking to calculate?

    Please let us know here in the forums so we can have an open discussion with others looking for reports.

    ShipStationAdminShipStation (Admin, ShipStation) commented  · 

    Thanks for the update @mleon! Have you tried looking at the raw data export for orders? These types of reports are best for manipulation and forming your own reports.

    The raw order export provides the status of the orders you're looking at (in your case, shipped) and the shipping service used. Unfortunately it doesn't provide the tracking number but you can combine it with the fulfillments and shipments exports to get a full view.

  18. 166 votes
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    ShipStationAdminShipStation (Admin, ShipStation) commented  · 

    Hi @Christian, thanks for checking in on this one. We're still interested in this idea and we don't have a timeline on it. It isn't on our immediate roadmap but it's one we'd like to keep open for now.

    ShipStationAdminShipStation (Admin, ShipStation) commented  · 

    Hey @Bruce! As we continue to roll out other new features, we appreciate the feedback and votes from you and other users on this. I don't have any updates on this feature being added to our interface, at this time. This really helps us to let our product team know which features we should start looking into adding. And we'll keep you guys posted here as to any updates that may come up on this or to any previews that may come along.

    ShipStationAdminShipStation (Admin, ShipStation) commented  · 

    Hey @critterandguitari - Thank you for reaching out! I wasn't able to mention it before, but we've recently released our Inventory Management solution which means two things: 1 we're want to improve it as fast as possible so we're sort-of busy on that front but it also means 2 we're also not as-busy as before so we can start looking into other ideas presented in the Product Feedback forum!

    As with all comments, we'll consider adding additional information regarding document formats for future releases.

    ShipStationAdminShipStation (Admin, ShipStation) commented  · 

    Hi, everyone! Thank you for checking in again! We’ve been busy working on bringing great features your way like Quickship, Ship-By dates, and labels without orders (check out the Release Notes!) with more great things to come so, as you’ve noticed, it’s been a little quiet on this front here. We read all of your feedback daily and reach out when more information is needed, so any time you have more thoughts or examples about this printing idea, please let us know here!

    At this time, I don’t have any updates for you as we are still researching this idea and the technical issues it presents. By voting and continuing to add your thoughts and comments, you’re helping guide the design of a solution. If we takeaway something from one of your comments, you may be invited to preview the feature before everyone else!

    ShipStationAdminShipStation (Admin, ShipStation) commented  · 

    Hey, everyone! Thanks for all of your updates, and thank you for checking in!

    Since our last update in September, in addition to our routine upkeep, new partnerships, and the recent 6 Weeks of Speed as mentioned by @critterandguitari, we've been buzzing like bees to revamp this forum and how we prioritize what's next.

    At this time, printing domestic/international labels to separate printers is still under review. While we are researching this--and all of the ideas in the forum--we read your feedback daily and answer your questions by the next business day.

    Any details you provide helps the Product Team design new features based on your business needs. We'll reach out to you if we need more information--or to see if you'd like to try out new features before everyone else!

    To keep the ball rolling here, how often do you receive international orders compared to domestic?

    ShipStationAdminShipStation (Admin, ShipStation) commented  · 

    While we agree the features are closely related, they're not the same thing, unfortunately. The over-arching request is, of course, "More print options" but there are so many different types of "print options" that it's near impossible to have a request like that and ever call it done.

    That being said, printing with two printers and allowing different print configurations/printers per user are technically two different things. In addition, the print configurations could technically mean that one person prints only labels 4x6, and another prints 4x6 packing slips and labels. As such, the requests will remain separate, even though we do understand the two are related.

  19. 1 vote
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    ShipStationAdminShipStation (Admin, ShipStation) commented  · 

    Hi @Jake,

    Thank you for your feedback.

    We do provide Combine Order alerts if we see multiple orders with the same zip code and email address. Are your orders coming in for the same location but with different email address?

  20. 6 votes
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    ShipStationAdminShipStation (Admin, ShipStation) commented  · 

    Thank you for that update! We hope to hear from more users on this to help gain visibility on live dashboards for daily stats.

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