AdminShipStation (Admin, ShipStation)

My feedback

  1. 1 vote
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    AdminShipStation (Admin, ShipStation) commented  · 

    Hey, looks like the screenshot didn't get added. If you wanna use Jing, it can be posted as a URL in the comments (cannot make attachments unless it's a new idea) https://www.techsmith.com/screen-capture.html

  2. 306 votes
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    Thanks for your input, everyone!

    We are still looking into implementing rules for splitting and combining orders.

    There are already great comments here, but more ideas for implementation and your personal workflow is always welcome.

    Could you give us more information on what you use this for? How often do you experience this?

    AdminShipStation (Admin, ShipStation) commented  · 

    Hi @Simon,

    Thank you for your feedback. We are still actively looking into new solutions for combining orders, we will update as soon as we have news.

    In regards to your additional comment about being logged out of the app - I would suggest reaching out to support as users are able to have multiple tabs open without being logged out from the system.

    AdminShipStation (Admin, ShipStation) commented  · 

    Hey @everyone,

    Thanks for your continued support on this idea. We see that a lot of this is based on shipping components of an order from different locations, package size, quantity, etc. Are these still the criteria that you guys are seeing such an automation rule working for? Any and all use cases for this are greatly appreciated. And just to keep the ideas coming here, what are you guys seeing with shipment notifications in regards to splitting orders?

    AdminShipStation (Admin, ShipStation) commented  · 

    Hey, everyone! Thanks for checking in on this @Seth. We're still working to solve your business challenges here with a lot of research time to make sure we are covering as many bases as we can. We read all of your comments and ideas as they come in, so if you haven't added your thoughts already please do!

    AdminShipStation (Admin, ShipStation) commented  · 

    @Chris Springledge Entertainment Inc and @Arthur Andreasyan – At this time, there is no way to automatically split orders (by Automation Rules or as a bulk action), but we are looking to solve your business challenges of a better way to handle orders that need splitting.

    If you haven’t already, please add your own example of when you need to split your orders automatically (or any other helpful information!) to the conversation to help outline the issue at hand.

    AdminShipStation (Admin, ShipStation) commented  · 

    Hey @Leif Linderman Sticker Robot, we're still looking into this as we're constantly juggling improvements, fixes, and new features. We'll keep you and everyone in the loop if something comes along!

    @Everyone: Going off of @Leif Linderman Sticker Robot's comment, how often would you say your orders ship from multiple locations? Is it typically between two locations, or is it more?

    AdminShipStation (Admin, ShipStation) commented  · 

    In general, any time you express your interest in an idea (voting, commenting), we may reach out to you for more information (here or via email when necessary) and if, along the way, you turn out to be the perfect candidate to try out a feature before we release it, we'll rope you in!

    @Chris - That being said, we'll make sure to reach out to you when we have something for this. :)

  3. 11 votes
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    AdminShipStation (Admin, ShipStation) commented  · 

    Hi Palmetto,

    Thank you for your feedback, we are definitely still looking into a solution and have this on our roadmap. We will update as soon as we have more details.

  4. 1 vote
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    AdminShipStation (Admin, ShipStation) commented  · 

    Thanks for the reply! We'll keep this in mind!

    AdminShipStation (Admin, ShipStation) commented  · 

    Thanks for adding that idea! Are there certain marketplaces in particular that you'd like us to be able to display fraud risks?

  5. 3 votes
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    AdminShipStation (Admin, ShipStation) commented  · 

    Thanks so much for adding that idea! We'd like to see some more user interest in this idea before moving forward. If you know any other users that are interested please send them here!

  6. 1 vote
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    AdminShipStation (Admin, ShipStation) commented  · 

    Thanks so much for adding this idea! We'll keep this in mind for the future but we'd like to see some more user interest before we move forward on implementing a change. If you know any other users that are interested please send them here!

  7. 1 vote
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    Thanks for your great idea!
    We’ll keep this in mind but would like to see more interest from other users before we pursue this new feature. If you know any other users that are interested please send them here!
    For now, others may leave their votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.

    AdminShipStation (Admin, ShipStation) commented  · 

    Thanks for adding this suggestion! Could you explain a bit further how logging products shipped by each user would benefit your operation? Thanks!

  8. 1 vote
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    AdminShipStation (Admin, ShipStation) commented  · 

    Thanks so much for your suggestion! Could you explain a bit further how you would benefit from seeing the names of the tags rather than the tags themselves? Thanks!

  9. 3 votes
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    Hi @Mary! Thanks for bringing this up. While we wait for more users to chime in here, can you tell us more about these two emails your users are receiving? What type of information is included in each email?

    AdminShipStation (Admin, ShipStation) commented  · 

    Hi @Mary P, thank you for that update. There are a few fields that can get you most of the way there on ShipStation's shipment notification email.

    - Order Total: Use [Order Total]
    - Date Placed: Use [Order Date]
    - Payment Method: You can chat in or submit a support request to add payment method to one of your custom fields for Bigcommerce. Then you can edit your template to include this custom field.

  10. 3 votes
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    Hey @Clara! Thanks for bringing this up! We don’t have Toll Priority on our roadmap just yet. In the meantime, we’d to see more interest from other ShipStation users before we pursue a partnership.

    As developing a seamless integration typically requires cooperation from both parties, we recommend reaching out to Toll Priority and expressing your interest in an integration to help expedite this process.

    AdminShipStation (Admin, ShipStation) commented  · 

    Hi @Joseph, thanks for checking in. We don't have any updates for you on Toll Priority. We'll keep you updated here!

  11. 1 vote
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    Hi everyone! Members of our product team that are involved with these order details redesigns have requested direct feedback from you and other users. If you would like to, feel free to email our product team at feedback-orderdetails@shipstation.com with your most precise feedback, criticism, and impact to workflow caused by these recent order detail changes.

    AdminShipStation (Admin, ShipStation) commented  · 

    @MycoHaus - The article you listed doesn't apply to USPS since USPS doesn't support multipackage shipments. The applicable carriers are listed at the top (FedEx, UPS, DHL Express, and Purolator for express packages)

    If you need to create multiple USPS labels for your order, you will need to repeat the create label process multiple times (ex: Set shipping service, set weight, click "Create Label"--the repeat). Please chat in or submit a support request if you have additional questions or concerns.

  12. 286 votes
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    Thanks for leaving your thoughts, everyone! We’re still reviewing this idea that has definite merit. For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.

    AdminShipStation (Admin, ShipStation) commented  · 

    @Willy - If you need to make specific text stand out more, you can certainly do that today with some HTML knowledge.

    Here's how: https://help.shipstation.com/hc/en-us/articles/217551858

    AdminShipStation (Admin, ShipStation) commented  · 

    Hey @everyone, thanks for the updates and comments. As you may have already seen, we’ve just released our inventory management solution (and are free to talk about it!). This means two things: 1 we really want to improve inventory to help users get ship done! 2 some of our resources have opened up so we can look into the possibility of features like this and others in the forum.

    All of this said and done, the product team still needs time to better understand what this solution looks like to our users, so please continue to provide helpful information and along the way, if we have something to show you, we’ll be sure to look here to invite you to check it out!

    AdminShipStation (Admin, ShipStation) commented  · 

    Hi @Nick Daniels Lighthouse LEDs , there is no update at this time. We are still working through other projects and have yet to get to this one. Thank you for your patience!

    AdminShipStation (Admin, ShipStation) commented  · 

    @Mika Casey MMA Warehouse LLC – We’ve recently improved how we handle user feedback so it’s taking more time to understand and prioritize each active idea (Because of all the great feedback, we have our work cut out for us!), and the product and development teams appreciate all of your patience.

    I noticed you’ve already voted for this idea, but for other users who haven’t found it here’s the link to the idea to sort your pick lists and packing slips by warehouse location: http://support.shipstation.com/forums/330429-product-feedback-fresh-ideas/suggestions/3022365

    @jeffsilla5287 – You’re right, using order items export is not a good solution for larger operations if you don’t have available resources. I recommend looking into this only if you don’t have to deal with hundreds of orders each day and can find someone tech-savvy and creative enough to come up with a dynamic report.

    @everyone – if you haven’t already, can you tell us what kind of customizable pick list you’re interested in. or what obstacles you run into today with the current pick list?

    AdminShipStation (Admin, ShipStation) commented  · 

    Hey @Nick Daniels Lighthouse LEDs! Thanks for checking in. We recently reworked some internal processes and are playing a very large game of catchup. The product team is still reviewing this idea among the many others brought up in this forum. Are you looking for one particular addition to the pick list or just more flexibility?

    Something that might help you today is to use the order line items export on your Orders page (it's under "Other Actions"). This way, if you know some spreadsheet magic, you can pivot table your way through to a different type of pick list.

    AdminShipStation (Admin, ShipStation) commented  · 

    Thank you for all your updates, everyone! We read your feedback daily and any anecdotes or additional details on the current pick list functionality or what specific goals you have in mind for the pick list help us when researching features.

  13. 47 votes
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    Hey @Eric, thank you for taking the time to post your feedback here! ShipStation shouldn’t take a week to update your orders, and I see you’ve opened a few tickets with our team. I’m glad you’ve gotten in touch with us about this and that a few of our folks were able to give you some more information on how our update processes work.

    I am going to keep your feedback handy if, in the future, we end up making such a change and would like to invite users to try it out, but it this type of update is not in the foreseeable future. Your idea will remain active here in the forum so we can see what other users are running into business challenges because of this update frequency.

    AdminShipStation (Admin, ShipStation) commented  · 

    Thanks so much for your response!

    This article goes over how we prioritize which stores get updated automatically and at what frequency. https://help.shipstation.com/hc/en-us/articles/206638707-How-can-I-automatically-update-my-stores-orders-

    As you can see there one of the criteria is how many orders are consistently importing to a store. The less orders you import to ShipStation, the less often that store will automatically refresh.

    If you'd like to see this updated in the future, please add your vote to this thread to increase the rate of the automatic store refresh. Thanks!

    AdminShipStation (Admin, ShipStation) commented  · 

    Hi @All

    Thank you for your feedback, we definitely have this request on our radar and will let you know as soon as we have updates.

    In the meantime, please be sure to utilize the "Update All Stores" button to ensure your Orders page is as up to date as possible. You can also use the ShipStation mobile app to update your Orders on the go - ensuring that the team back at the office has the most recent Orders View.

  14. 9 votes
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    AdminShipStation (Admin, ShipStation) commented  · 

    Currently label messages are only available on labels created through Amazon Shipping if Amazon supports adding those messages for that carrier. This is a limitation not of ShipStation but of Amazon Shipping. For more information about which carriers are supported for this we would urge you to reach out to Amazon Seller Central Support. Thanks!

  15. 9 votes
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    AdminShipStation (Admin, ShipStation) commented  · 

    Thanks so much for your idea!

    For orders that contain more than one item, we highly recommend creating product tags to apply to your orders. Once these tags apply to your open orders you can search and sort your orders grid by those tags. This article goes over how tags can help out in various aspects of ShipStation: https://help.shipstation.com/hc/en-us/articles/206638727-What-are-order-tags-How-are-they-useful-

    For more information about tags work or how to set up tags on your Products, please feel free to open a Support ticket by visiting our Help Center at help.shipstation.com

  16. 36 votes
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    Hey everyone! Thank you to @Perry who took the time to bring this one up! We’ll keep your feedback in mind, but for now we’re primarily interested in hearing what other users have to say.

    If you haven’t already, please let us know your thoughts on this and how you’re doing this today (if at all).

    AdminShipStation (Admin, ShipStation) commented  · 

    Thanks @joseph thanks so much for the question!

    Ideas and kept under review as long as we see added activity and interest from other users. As for this particular idea we've left this open due to the continued interest we've seen.

    Check back here for updates to any movement on implementing this feature!

  17. 1 vote
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    Thanks for your great idea! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features. If you know any other users that are interested please send them here!

    AdminShipStation (Admin, ShipStation) commented  · 

    Hi @Izzy

    Thank you for the feedback. Can you provide a little more detail as to why you would like the barcode there? The Order Summary can include a number of shipments, are you wanting to bring all shipments up with the barcode?

  18. 2 votes
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    1 comment  ·  Product Feedback & Fresh Ideas  ·  Flag idea as inappropriate…  ·  Admin →
    AdminShipStation (Admin, ShipStation) commented  · 

    Hi @Mike,

    Thank you for your feedback. Can you please provide some additional details -- such as, which buttons or features you would like to see in your sidebar? You can rearrange the sections in the sidebar by clicking the title and dragging the box to where you would prefer.

  19. 9 votes
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    AdminShipStation (Admin, ShipStation) commented  · 

    Thanks so much for your suggestion! We'd love to know more about why this would be an important feature improvement in your workflow. Could you tell us a bit more about why deleting a product permanently would be beneficial? Thanks for your input!

  20. 3 votes
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    1 comment  ·  Product Feedback & Fresh Ideas  ·  Flag idea as inappropriate…  ·  Admin →
    AdminShipStation (Admin, ShipStation) commented  · 

    Hi! Thanks for reviving this post. These ideas were archived due to inactivity. When an idea no longer gains traction from other users, we archive the idea to give users back their allocated votes. Certainly, though, an idea can be resubmitted once it is archived.

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