AdminShipStation (Product Owner, ShipStation)

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  1. 292 votes
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    Hello everyone,

    I’ve posted the following response to our ShipStation community thread and want to also share here for transparency:

    Thank you for your candor with your feedback. We definitely understand and appreciate that the lack of responsiveness on this specific issue has been frustrating. We are working internally to improve how we review and respond to feedback so this doesn’t keep occurring in the future. And we apologize for failing to meet our users’ expectations around this feedback. We will do better and changes are already happening.

    Our product team is investigating how to implement a workable solution for this that will not impact other existing functionality and properly uses the notification service that’s embedded in ShipStation. There are really two issues here that need to be addressed and they don’t affect all users equally:

    Spam – ensuring the notification makes it to your user without getting filtered to…

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hello!

    We are actively working with our email notification partner to update the email notification process in ShipStation. We’ve taken your comments into consideration to help plan for how any new processes will be implemented.

    When we've solidified a plan, we'll update the status of this idea to Planned.

  2. 138 votes
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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thank you for your feedback!

    You can actually accomplish this now by creating an automation rule that assigns orders to that user based on the selling channel the order imports from. Then, set the restriction on that user so they can only see orders assigned to them.

    See the attached image for what that rule would look like.

    Review our help articles if you need to learn how to create automation rules or set user restrictions:

    Automation Rules: https://help.shipstation.com/hc/en-us/articles/360026158331-Automation-Rules

    User permissions and restrictions: https://help.shipstation.com/hc/en-us/articles/360025870172-Set-User-Permissions-and-Restrictions

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thank you for your feedback!

    We don't currently have a way to restrict a user to specific orders based on order status, but we are currently looking at several requests around user management and user permissions/restrictions and this request also falls under that larger umbrella. As such, we are also going to merge this idea with a very similar one, so we can keep track of the ideas and all the comments about it in one place.

    We do want to offer a potential work around for you in the meantime that, while not achieving exactly what you are requesting, may help you get a bit closer.

    You might consider using a combination of assigning orders to users (either manually or using automation rules), setting that user to only have "Shipping" permissions, and also restricting that user to see only orders assigned to them and shipments created by them (see attached images).

    To learn how to assign orders to users, review this article: https://help.shipstation.com/hc/en-us/articles/360026156911-Hold-Assign-and-Cancel-Orders#UUID-d913aa19-7d67-7120-9845-3fd7f86c86d7

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    @DCRCTX - Thanks for that info! You should be able to tab through the fields but this may vary between operating systems. Perhaps there is a setting on your computer that will allow you to tab into textboxes and lists only like the Mac OS does.

    But if there isn't a system-wide setting on your computer effecting your tab behavior, have you had the chance to use Shipping Presets? You can customize any number of hotkeys (that aren't already in use by your browser) to apply weight and package dimensions. Here's how to get there: https://help.shipstation.com/hc/en-us/articles/205899808

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    @everyone - Thanks for the updates! If you haven't added your thoughts on our last update, please let us know what works and what doesn't work today.

    @joesager - For a customer service role, I recommend having him use only the "Customers" page. That way he can search for orders by recipient name and see all of the orders for the recipient at once.

  3. 1 vote
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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thanks for your feedback! We can definitely see the value in having some kind of setting to prevent label printing for orders with unvalidated addresses. We'll keep this thread open to gather more comments and votes.

    In the meantime, you might consider using the filters and custom views in ShipStation's new layout to more easily identify and deal with orders that have address verification alerts. With a saved custom view that has the Address Validation Status filter set to only show orders with either a warning or unverified status, you could have someone in your company address these orders first thing in the day so by the time the orders get batched the addresses have already been updated.

    Review our help articles on using Filters and creating custom views:

    Filters: https://help.shipstation.com/hc/en-us/articles/360035969712-Filter-Orders

    Creating custom views: https://help.shipstation.com/hc/en-us/articles/360045864791-Create-Custom-Order-Views

    I hope this helps!

  4. 2 votes
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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thank you for your feedback. I may have a solution for the specific scenario you mentioned about emails for address validation issues.

    Since addresses are validated when they import, you can create a rule where the criteria is set to Address Verified :: Equals :: Warning or Error, then set the action to email the customer's email address using a template you've set up for this specific purpose in your email template settings. This would automatically send an email to the order's address (if present) when the address validation fails, so that customer knows to follow up with you on correcting the address.

    Here are some help articles about automation rules and email templates to help you get started:

    Automation rules: https://help.shipstation.com/hc/en-us/articles/360026158331-Automation-Rules
    Email Template: https://help.shipstation.com/hc/en-us/articles/360037571571-Create-Custom-Email-Templates

    Currently, the automation features in ShipStation can only run when the order imports or when you click the Reprocess Automation Rules button. So you would not be able to make an action occur just by manually adding a tag to an order after it has imported. However, if you use an automation rule to tag an order (or, the order gets tagged because it contains a tagged product), you could create a follow up automation rule that uses the tag as its criteria to perform your specified action.

  5. 118 votes
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    AdminShipStation (Product Owner, ShipStation) commented  · 

    We have recently improved the Scan to Verify feature to include multi-package shipping!

  6. 7 votes
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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thanks for your idea, Devin!

    While this isn't a bulk option currently (only setting content type and non-delivery options are available as a bulk action for customs), this is a good idea!

    In the meantime, you might benefit from using Product Defaults to allow ShipStation to automatically set your customs declarations descriptions, value, HTS code, etc. If you've set ShipStation to create product records from imported orders (this is the default setting, so it's likely you have product records already), you just need to open the Product Details and enter the necessary values in the Customs tab (see image).

    Do this for each of your product records and going forward, ShipStation will automatically fill in the customs declarations with these values so you don't have to do it manually.

    For more details, review the following help articles...

    Product Defaults: https://help.shipstation.com/hc/en-us/articles/360029962851-Product-Automation-Defaults

    ShipStation's International Settings: https://help.shipstation.com/hc/en-us/articles/360035991611-ShipStation-s-International-Settings

  7. 740 votes
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    planned  ·  176 comments  ·  Product Feedback & Fresh Ideas » Product Records  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Adding support for bundled or kitted products in on our 2021 roadmap for Product Record improvements. We will update this and other related posts when we have completed work on this. Thank you for all your feedback!

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi! Bundles and Kits are product types that we at ShipStation are always looking into implementing, however they present a unique hurdle in how products import from our varying partners. Basically, there's no "one size fits all" approach we could do for making bundles or kits for ShipStation products. Moreover, the only way that bundled items/kits can be supported from all of our integrations is for each item to be considered "one line item". These two factors make support for bundled items something that require a lot of research.

    We thank you for your patience as we continue to look into how to overcome this hurdle and allow for bundled items/kit support within ShipStation. And keep providing your feedback!

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi! And to best document this request, which marketplace/selling channel are your bundled items importing from? And do you know if the individual SKUs are being imported into ShipStation alongside the bundled SKU?

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Good idea, @Amy! We'll be combining the feedback here to a similar idea to make sure we have a single laser focused idea instead of having a few dispersed ones.

  8. 83 votes
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    Thank you for your feedback!

    We are currently working on this option for our Shopify users. If you’d be interested in trying out this feature, we can enable it for you upon request.

    Please contact our support team and request we enable the Shopify Line Item Adjustments feature.

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    We'd like to provide a bit more information about how this feature currently functions. It is still in an early iteration, so here is what currently happens if the Shopify Line Item Adjustments feature is enabled on your account...

    ShipStation will reference the fulfillable_quantity field from Shopify when determining the quantity for line items and alert you if there has been a change from the last time the order data imported into ShipStation. ShipStation will change quantity of item(s) to match when you refresh your Shopify store.

    It will not currently:
    - Adjust the weight on the order to reflect the missing item
    - Remove line items with 0 qty
    - update Customs Qty (you must adjust manually for now).
    - Update Total Paid (but product total will update)

    NOTE: In ShipStation's new layout, the QTY will not adjust if items are split into multiple shipments already

    This feature is useful for those who fulfill some products outside of ShipStation, who handle partial refunds/partial cancellations frequently, or who edit orders within Shopify.

  9. 79 votes
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    AdminShipStation (Product Owner, ShipStation) commented  · 

    ShipStation now has the ability to add the Inventory Location to packing slips with a field replacement. Review the help article linked here for more details: https://help.shipstation.com/hc/en-us/articles/360036064071-Internal-Inventory-Settings#UUID-80859c43-fd37-e08a-de86-5a164dde7950

    We are currently exploring adding the Inventory Location to pick lists.

    Thanks for your suggestion!

  10. 42 votes
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    AdminShipStation (Product Owner, ShipStation) commented  · 

    @Emilie Fournier Jalie -- It's possible to modify your email templates to accommodate for this. It would require you to use a dedicated ChitChats email template and to apply this new template to your order before your create the label.

    When you use mark as shipped and fill out the tracking number, the tracking number would complete the rest of the URL. You would need to add this to your email template:

    chitchats.com/tracking/[tracking #]

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thank you for the updates, @meldner and @rolando! I understand your workflow requires you to mark orders as shipped and the carrier list can be lengthy and in the way if you’re doing this often.

    It’s my goal to make sure we’ve gone touched all of the necessary bases (what works, what doesn’t work, why) so the product team will have all the necessary information to make a decision.

    The first thing is to take a step back and help me understand what's causing the main issue here: mark as shipped. For example, is there a particular reason why you prefer to use OnTrac for your mark as shipped orders instead of adding them as a carrier to your account? --Does this make sense? I'm not looking to change how you operate, I'd just like to understand it better.

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Right, your main methods of shipping are through OnTrac, FedEx, USPS, and UPS.

    You can connect each of these carriers directly to ShipStation by clicking on Account Settings > Shipping > Carriers & Fulfillment > Add a provider account

    Have you found specific OnTrac, FedEx, USPS, or UPS services that aren't available in ShipStation that's causing you to mark your orders as shipped?

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey @rolando r global teck, we're connected to all of the carriers you listed. Are there services with those carriers you're not able to access in ShipStation?

  11. 119 votes
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    Hey everyone! Thank you to @Perry who took the time to bring this one up! We’ll keep your feedback in mind, but for now we’re primarily interested in hearing what other users have to say.

    If you haven’t already, please let us know your thoughts on this and how you’re doing this today (if at all).

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @James Cramton Rocketry Works, thanks for sharing! This sounds like a technical issue that is best resolved by our support folks here. We certainly want to make sure your shipments appear in the status they say they are.

    Please head on over to help.shipstation.com and use the "Contact Us" button to get started.

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thanks @joseph thanks so much for the question!

    Ideas and kept under review as long as we see added activity and interest from other users. As for this particular idea we've left this open due to the continued interest we've seen.

    Check back here for updates to any movement on implementing this feature!

  12. 30 votes
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    Hello!

    Thank you so much for voting on this feature and helping us continue to improve ShipStation. We are currently reviewing an integration with Pricefalls and will be sure to update you once we have made a final decision.

    As developing a seamless integration typically requires cooperation from both parties, we recommend reaching out to Pricefalls and expressing your interest in an integration to help expedite this process.

    Thanks again,
    ShipStation

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @Tomer Matsa Multiwatchbrand thanks for checking in! We're still looking to prioritize Pricefalls. We'll update you here if we have any updates.

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @Aaron, thanks for checking up on this one! We're constantly working on new integrations and have not yet prioritized Pricefalls. We'll let you know here if we've got more updates like beta programs or when it's ready for everyone to use. Just as you've reached out to us, I recommend reaching out to Pricefalls as well.

  13. 212 votes
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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi Charity, thanks for your feedback. We are still investigating the best way to allow for automation processes to override the account-wide printing settings that ShipStation currently uses. However, we don't have any ETA on when this feature will be available.

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @Adam, we appreciate your active interest! We still don't have an ETA on this, but are keeping it open for consideration and brainstorming.

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @Christian, thanks for checking in on this one. We're still interested in this idea and we don't have a timeline on it. It isn't on our immediate roadmap but it's one we'd like to keep open for now.

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey @Bruce! As we continue to roll out other new features, we appreciate the feedback and votes from you and other users on this. I don't have any updates on this feature being added to our interface, at this time. This really helps us to let our product team know which features we should start looking into adding. And we'll keep you guys posted here as to any updates that may come up on this or to any previews that may come along.

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey @critterandguitari - Thank you for reaching out! I wasn't able to mention it before, but we've recently released our Inventory Management solution which means two things: 1 we're want to improve it as fast as possible so we're sort-of busy on that front but it also means 2 we're also not as-busy as before so we can start looking into other ideas presented in the Product Feedback forum!

    As with all comments, we'll consider adding additional information regarding document formats for future releases.

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi, everyone! Thank you for checking in again! We’ve been busy working on bringing great features your way like Quickship, Ship-By dates, and labels without orders (check out the Release Notes!) with more great things to come so, as you’ve noticed, it’s been a little quiet on this front here. We read all of your feedback daily and reach out when more information is needed, so any time you have more thoughts or examples about this printing idea, please let us know here!

    At this time, I don’t have any updates for you as we are still researching this idea and the technical issues it presents. By voting and continuing to add your thoughts and comments, you’re helping guide the design of a solution. If we takeaway something from one of your comments, you may be invited to preview the feature before everyone else!

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey, everyone! Thanks for all of your updates, and thank you for checking in!

    Since our last update in September, in addition to our routine upkeep, new partnerships, and the recent 6 Weeks of Speed as mentioned by @critterandguitari, we've been buzzing like bees to revamp this forum and how we prioritize what's next.

    At this time, printing domestic/international labels to separate printers is still under review. While we are researching this--and all of the ideas in the forum--we read your feedback daily and answer your questions by the next business day.

    Any details you provide helps the Product Team design new features based on your business needs. We'll reach out to you if we need more information--or to see if you'd like to try out new features before everyone else!

    To keep the ball rolling here, how often do you receive international orders compared to domestic?

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    While we agree the features are closely related, they're not the same thing, unfortunately. The over-arching request is, of course, "More print options" but there are so many different types of "print options" that it's near impossible to have a request like that and ever call it done.

    That being said, printing with two printers and allowing different print configurations/printers per user are technically two different things. In addition, the print configurations could technically mean that one person prints only labels 4x6, and another prints 4x6 packing slips and labels. As such, the requests will remain separate, even though we do understand the two are related.

  14. 549 votes
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    Thank you for your feedback and supporting comments! While this is not currently on the roadmap, our product team is aware of the demand for customizable pick lists. We are looking at what would be required implement this.

    We encourage our users to continue to vote and comment on this topic with any details about how customizable pick lists would solve your business challenges and what types of customization you are looking for.

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey @Becky Andrysiak Lobel's of New York thanks for checking in on customizable pick lists. We're still researching this, in what ways would you like your pick list to be optimized?

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    @Willy - If you need to make specific text stand out more, you can certainly do that today with some HTML knowledge.

    Here's how: https://help.shipstation.com/hc/en-us/articles/217551858

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey @everyone, thanks for the updates and comments. As you may have already seen, we’ve just released our inventory management solution (and are free to talk about it!). This means two things: 1 we really want to improve inventory to help users get ship done! 2 some of our resources have opened up so we can look into the possibility of features like this and others in the forum.

    All of this said and done, the product team still needs time to better understand what this solution looks like to our users, so please continue to provide helpful information and along the way, if we have something to show you, we’ll be sure to look here to invite you to check it out!

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @Nick Daniels Lighthouse LEDs , there is no update at this time. We are still working through other projects and have yet to get to this one. Thank you for your patience!

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    @Mika Casey MMA Warehouse LLC – We’ve recently improved how we handle user feedback so it’s taking more time to understand and prioritize each active idea (Because of all the great feedback, we have our work cut out for us!), and the product and development teams appreciate all of your patience.

    I noticed you’ve already voted for this idea, but for other users who haven’t found it here’s the link to the idea to sort your pick lists and packing slips by warehouse location: http://support.shipstation.com/forums/330429-product-feedback-fresh-ideas/suggestions/3022365

    @jeffsilla5287 – You’re right, using order items export is not a good solution for larger operations if you don’t have available resources. I recommend looking into this only if you don’t have to deal with hundreds of orders each day and can find someone tech-savvy and creative enough to come up with a dynamic report.

    @everyone – if you haven’t already, can you tell us what kind of customizable pick list you’re interested in. or what obstacles you run into today with the current pick list?

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey @Nick Daniels Lighthouse LEDs! Thanks for checking in. We recently reworked some internal processes and are playing a very large game of catchup. The product team is still reviewing this idea among the many others brought up in this forum. Are you looking for one particular addition to the pick list or just more flexibility?

    Something that might help you today is to use the order line items export on your Orders page (it's under "Other Actions"). This way, if you know some spreadsheet magic, you can pivot table your way through to a different type of pick list.

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thank you for all your updates, everyone! We read your feedback daily and any anecdotes or additional details on the current pick list functionality or what specific goals you have in mind for the pick list help us when researching features.

  15. 59 votes
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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi Gary Lau Rotomaster, thanks for checking up on this one. We're reviewing LTL shipping providers and will let you know once we have updates.

  16. 63 votes
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    AdminShipStation (Product Owner, ShipStation) commented  · 

    hi @ Joshua Barneck Gigabit Business Consulting, thanks for checking in on this! We're still reviewing blind shipping.

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi, @moonandlola1! The Ship From Address must remain the physical Ship From Location in order to properly rate the shipment, such customization there is beyond our control. But, the Return To Addresses can be configured to represent the desired address for the business you are shipping for. Go into your Shipping settings->Ship From Locations->Deselect the "Same as the Ship From" box http://screencast.com/t/iWrFBpph and you can type in the address that you want to reflect on the label as the Return To Address.

  17. 218 votes
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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thanks for checking in on this one. We’re still interested in this idea and we don’t have a timeline on it. It isn’t on our immediate roadmap but it’s one we’d like to keep open.

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thanks for commenting here! Have you looked into using automation rules to "Adjust order weight"? This can help you account for package weights today depending on your workflow. This rule would like like: If package equals My Small Box... then Adjust the Order Weight 6oz.

  18. 247 votes
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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Thanks for checking in on this one. We’re still interested in this idea and we don’t have a timeline on it. It isn’t on our immediate roadmap but it’s one we’d like to keep open.

  19. 33 votes
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    Hello,

    Thanks for bringing this up! We’ll keep this in mind, but would like to see more interest from other ShipStation users before we pursue a partnership. If you know any other users that are interested please send them here!

    As developing a seamless integration typically requires cooperation from both parties, we recommend reaching out to VendorNet and expressing your interest in an integration to help expedite this process.

    Thank you,

    ShipStation

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @Daniel, thanks for checking up on this! We're still reviewing this partnership. We'll keep you updated here.

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hey @Daniel - Thanks for volunteering! Any time we have betas we usually invite active users from the forum so we'll remember to check with you if we pursue this partnership.

  20. 83 votes
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    Thanks for bringing this up! We’ll keep this in mind but would like to see more interest from other users before we pursue a partnership. If you know any other users that are interested please send them here!

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @Anderson, thanks for checking on this! We're still reviewing this partnership. We'll keep you posted on updates here.

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    AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @Chris, thanks for checking in! There are no updates at this time, and please keep an eye out on our blog for new partnerships. We're always working with partners to help you wherever you sell, however you ship.

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