ShipStationAdminShipStation (Admin, ShipStation)

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  1. 1 vote
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    ShipStationAdminShipStation (Admin, ShipStation) commented  · 

    Hi @Jake,

    Thank you for your feedback.

    We do provide Combine Order alerts if we see multiple orders with the same zip code and email address. Are your orders coming in for the same location but with different email address?

  2. 6 votes
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    ShipStationAdminShipStation (Admin, ShipStation) commented  · 

    Thank you for that update! We hope to hear from more users on this to help gain visibility on live dashboards for daily stats.

  3. 7 votes
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    Hey @Victoria, thanks for bringing this up! We’d like to see other people’s thoughts and challenges with this before moving forward.

    In the meantime, I’d like to see if I can help with figuring out getting the data you need out of ShipStation. I’m not 100% sure what specific fields you’re looking for, but one of our more comprehensive reports is on the reporting tab on the insights page.

    Once there, scroll to the very bottom and take a look at the raw data exports. These will provide more information than the ones on the orders and shipments pages.

    You may be looking for data that spans orders and shipments which is why you’re needing to string together multiple exports, but hopefully these will reduce the amount of stringing together you have to do.

    ShipStationAdminShipStation (Admin, ShipStation) commented  · 

    Thanks for those updates! I took a deeper look and found your ticket with the fields you’re looking for. Have you looked into creating a custom format for your exports? I think this will natively get you 90% of what you're looking for.

    You can create customized exports by clicking on “Create custom format” (all exports have this option, but you'll want to use "Export order line items" on the orders page). This will allow you to rearrange and even rename fields you're looking to export.

    Once you're there, check the "Show advanced options" box--now you'll have most of the fields you're looking for including shipping service, shipping address, order weight, and order value (or order total).

    For the last field, item description, one option is to use the reporting category for your descriptions. This will fill in the "Items - Category".

    This article goes over product categories: https://help.shipstation.com/hc/en-us/articles/206639217
    This one includes visuals of the export process: https://help.shipstation.com/hc/en-us/articles/206638777

    This should help you get your data faster, and please let us know here if this isn't the data you're trying to get at.

  4. 10 votes
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    ShipStationAdminShipStation (Admin, ShipStation) commented  · 

    Thanks for the info, @samnamiam! Currently, there isn't a great way to handle bundled items. I've seen other users use one of the other available fields to add visibility to the SKUs although I understand it's not an optimal workflow. For now, we'd like to see other users chime in here before moving forward.

  5. 6 votes
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    ShipStationAdminShipStation (Admin, ShipStation) commented  · 

    Hi @Damen & Paul

    Thank you for your feedback.

    Have you considered adding the product weights into ShipStation as Product defaults? This will automatically assign the item weights to the orders at import. I recommend importing your product weights via a CVS file to update any currently imported products. I have included our help article for importing products below:

    https://help.shipstation.com/hc/en-us/articles/205900478

  6. 47 votes
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    Thanks for your input, everyone!

    If you’re creating this return yourself from a previously shipped order, you can create however many return labels needed.

    Once you’ve created the return label (within the shipment detail screen) for the first line item you’ve selected and created the label, you’ll stay in the returns screen in the order detail screen and press the blue + New Return link.

    This will allow you to create separate return labels for your line items.

    If this doesn’t work for you please let us know!

    ShipStationAdminShipStation (Admin, ShipStation) commented  · 

    Hi @Greg - While we don't have a dedicated way to make return labels for your FedEx multi-package shipments, you can use the updated returns process to create as many return labels as needed.

    All you'd have to do is create one return label after another until you have all the return labels needed.

    This article will walk you through creating return labels:
    https://help.shipstation.com/hc/en-us/articles/115001232008

    If you'd like more information on how to do this, I recommend chatting in with our folks here to keep moving quickly.

    ShipStationAdminShipStation (Admin, ShipStation) commented  · 

    @Mary - If I'm understanding you fully, it sounds like the recent additions to the returns process don't allow you to create the right number of return labels needed. The update allows you to gather more information on why your returns are occurring so you can be proactive about future returns.

    To create multiple return labels, create the first return label by going through the line item/quantity selection flow. If this is a single line item order, you can continue to create returns by clicking on "New Return" in the return tab of your order. This will allow you to create as many labels as you need.

    ShipStationAdminShipStation (Admin, ShipStation) commented  · 

    Hey @Brian King Superlative Events - Thank you for pinging us for an update! We're constantly working on multiple projects at once so it takes time to get to these ideas. That being said, can you tell me how often you're needing to create these types of returns?

  7. 6 votes
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    ShipStationAdminShipStation (Admin, ShipStation) commented  · 

    Hi @Jim,

    Thank you for your feedback!

    Have you tried Exporting your information from the "Shipped" section of the orders tab via the "Other Actions - Export" function? You do have the ability to "Show Advanced Options" when exporting the data.

  8. 15 votes
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    ShipStationAdminShipStation (Admin, ShipStation) commented  · 

    My apologies Jared, I just ran a test and you're correct, it doesn't appear that the logic is set up that way. I'm going to leave this open to collect votes so that it can gain traction with the product team. Please keep an eye out here for any updates on progress.

  9. 225 votes
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    Hi @everyone,

    So, just to help us better understand, would this idea work best for you if it automatically printed whenever an order came in? So, say, an order comes in on Sunday at 4:00 a.m., it should print then. Or would it be better if whenever you log in to ShipStation and have it active that you would prefer to have the packing slips printed out then?

    ShipStationAdminShipStation (Admin, ShipStation) commented  · 

    Hey everyone, thanks for adding your votes and comments here! If you haven't already, please let us know how you're shipping today and the issues you're running into. Any information will absolutely help us look into this.

    ShipStationAdminShipStation (Admin, ShipStation) commented  · 

    Hi!

    So, to clarify, you would like to have an automation process to have ShipStation automatically send a print job to the printer to print out the packing slips once an order imports into ShipStation?

    ShipStationAdminShipStation (Admin, ShipStation) commented  · 

    Thank you for all the info, everyone! Going off of @David's comment, how would you handle orders that needed combining if there was the ability to automatically print your labels and packing slips?

  10. 2 votes
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    ShipStationAdminShipStation (Admin, ShipStation) commented  · 

    Thank you for your feedback.

    Can you please provide some additional information for how you can tell the order is a pickup. Do those orders import with a specific requested shipping service? How far of a radius are your pickup orders coming from? Are they typically within a specific city or zip code?

  11. 31 votes
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    ShipStationAdminShipStation (Admin, ShipStation) commented  · 

    We will be merging this comment into another similar ticket to keep all comments and votes in one location.

  12. 24 votes
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    Thanks for your support of this feature idea, we can definitely understand why you would want that branded tracking page.

    We will review adding that feature for Canadian customers, as we get closer to a decision or timeline, we’ll continue to keep you posted.

    Keep adding your support and input so our Product Team can get the best understanding of how much demand there is for this feature.

    ShipStationAdminShipStation (Admin, ShipStation) commented  · 

    Hey @nnaybout, thanks for checking in! We're still looking into this one and will let you know when we have updates here.

  13. 1 vote
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    ShipStationAdminShipStation (Admin, ShipStation) commented  · 

    Hi @Vin

    Thank you for your post and feedback.

    At this time we do not have the ability to assign two warehouses to one order, you will need to split those orders and assign their warehouses. We do provide the ability to tag your products based on their Warehouse locations. When your orders are imported they will then be color tagged with both of the Warehouse locations.

    Through Automation rules you could create email alerts to notify you when an order comes in with multiple Warehouse locations and needs to be split. You could also route these orders into the on Hold Status.

    I think your feedback could be beneficial within the below thread as well:

    http://feedback.shipstation.com/forums/330429-product-feedback-fresh-ideas/suggestions/3006454-a-rule-to-split-an-order-and-to-combine-an-order

  14. 122 votes
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    Thanks for your feedback. Currently, UPS doesn’t expose SmartPickup to us in the way that they do with other features. If there are any updates on information we receive about UPS SmartPickup we will notify everyone here!
    In the meantime we still appreciate your comments, votes, and ideas!

    ShipStationAdminShipStation (Admin, ShipStation) commented  · 

    Hi @Stephanie. Thanks for bringing this to our attention. Currently there are no new updates on this feature being integrated from UPS. Third party applications like ours do not have access to this feature. For this feature to be added within ShipStation, this would need to be authorized first by UPS. Thanks for your feedback on this and continue posting how this feature how improve your experience within ShipStation!

  15. 3 votes
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    ShipStationAdminShipStation (Admin, ShipStation) commented  · 

    Hello @William,

    Thank you for your feedback. Have you tried purchasing the postage and printing the label directly onto your envelope via ShipStation? You can select the options: Service - "First Class Mail," Package - "Letter" then print the address information along with the Stamp Purchase directly to your letter.

  16. 9 votes
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    4 comments  ·  Product Feedback & Fresh Ideas  ·  Flag idea as inappropriate…  ·  Admin →

    Hi @guntap, thank you for bringing this up! Have you looked into changing the zoom on your browser? I’ve found that Chrome will only resize the tab you’re looking at so it doesn’t effect your other sites.

    Also, what kind of information do you use to ship? There may be some things we can tweak to help you see all the critical information on your screen.

    ShipStationAdminShipStation (Admin, ShipStation) commented  · 

    Thanks for the update! Are you currently using the sidebar and lower pane to ship or organize your orders?

    In the sidebar, you can click and drag sections around when looking at orders. You can drag the "Customer" section to the top to view your customer's address and whether it's been verified.

    The lower pane can show you which items are ordered, or can be a working space where you craft your batches. You can also adjust the height of the lower panes.

    Using both of these together can help you have more insight to your orders without clicking into order details.

  17. 1 vote
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    ShipStationAdminShipStation (Admin, ShipStation) commented  · 

    Hi @Jason, you're able to see a report of shipping rate, quantities, and zones by going to Insights > Reports > Raw Data Exports > Shipped Orders.

  18. 14 votes
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    Thanks for bringing this up! We’ll keep this in mind but would like to see more interest from other users before we pursue a partnership. If you know any other users that are interested please send them here!

    As developing a seamless integration typically requires cooperation from both parties, we recommend reaching out to UPS and expressing your interest in an integration to help expedite this process especially since I’m not able to find any documentation on Access Point—it may not even be available to connect to.

    ShipStationAdminShipStation (Admin, ShipStation) commented  · 

    Hey @David, thanks for checking up on this! We're constantly working on adding and improving out partnerships, and we haven't had the chance to take a deep dive into this one. We'll keep you updated here as soon as we have more info.

  19. 1 vote
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    ShipStationAdminShipStation (Admin, ShipStation) commented  · 

    Hi @David,

    Thank you for providing this feedback.

    As the Verification Required status is still considered Paid we will automatically pull that order into ShipStation. We do have an admin store setting for BigCommerce that would allow us to route those orders into the "Awaiting Payment" Status on your account, would that be a possible work around for you?

    Can you please advise if your "Awaiting Pickup" orders import with a mapped Requested Shipping Service? If the pickup orders import with the Requested Status of "None," "TBD," or "Pickup" we may be able to use our Automation Rules to create alerts or reroute those shipments.

  20. 3 votes
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    Hi @Nicholas! Thanks for posting your idea! I’m glad to hear you find ShipStation Mobile to be helpful! Before moving forward, we’ll wait to hear from other users on this one.

    In the meantime, to copy text quickly, I personally right click on links and then click on “copy”. I know this isn’t the one click solution you were looking for but it helps with precision so you don’t have to click and drag your cursor to highlight the entire row.

    ShipStationAdminShipStation (Admin, ShipStation) commented  · 

    Thanks for that update. I also use a trackpad here, do you have the secondary click set up? CMD + Space to bring up search and type in trackpad. It should be on that first screen you're looking at.

    You can choose to click/tap with two fingers (my personal choice), click in the bottom left corner, or click in the bottom right corner.

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