AdminShipStation (Admin, ShipStation)

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  1. 18 votes
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    Hi @ydspanier, thank you for taking the time to post this! We’ll keep this in mind when updating our API. For now we’d like to see your idea gain traction from other users with their votes and comments.

    AdminShipStation (Admin, ShipStation) commented  · 

    Hi @test_fulfillment1 thank you for checking in on this! At this time, we're still reviewing feedback for the API and will let you know here when there are any updates for you.

  2. 41 votes
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    Hi everyone! Thanks for your comments here on international return labels. Can you tell us more about how you handle international returns? For example, if they follow the same return policy as your domestic returns or if there are more restrictions since international shipping requires additional documentation?

    AdminShipStation (Admin, ShipStation) commented  · 

    Hi @R G thanks for checking in on this idea. We're still interested in offering international returns to our users and have prioritized other projects ahead of this one. We still want to keep this idea open, however, for other users to voice their thoughts on it and to be able to vote on it. We will let you know here when we have more updates.

    AdminShipStation (Admin, ShipStation) commented  · 

    Hi, @Diego, at this time we don't have any updates here. Can you give us more information about your international returns such as how often or under what circumstances you provide returns? Any information here will help us understand what's going on and how it can help all users.

  3. 106 votes
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    Thanks for leaving your thoughts, everyone! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.

    AdminShipStation (Admin, ShipStation) commented  · 

    Hi everyone thank you for checking in on this. We are still interested in this idea and are looking to prioritize it. We want to keep this idea open so other users can comment and add their votes in the meantime. We'll let you know here when we have an update.

  4. 155 votes
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    Hi @all

    Thanks for leaving your thoughts, everyone! Our product team will review your idea and we’ll let you know once a decision has been made.

    For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.

    AdminShipStation (Admin, ShipStation) commented  · 

    Hi @Casimir, thanks for checking in on an update. We're still working on prioritizing this one and would like to keep it open for other users like yourself to vote and comment on. We'll let you know here when we have any updates.

    AdminShipStation (Admin, ShipStation) commented  · 

    Hi! At this time, Smart Pickup is an option that has not yet been made available to ShipStation as a third party integration. However, continue providing your support and feedback for this idea, so we can get the ball rolling as much as possible.

    AdminShipStation (Admin, ShipStation) commented  · 

    Hi @Beth,

    Thanks for checking in on this one. We’re still interested in this idea - at this time it is not on our immediate roadmap but it’s one we’d like to keep an eye on for now.

    AdminShipStation (Admin, ShipStation) commented  · 

    Hi @Stephanie. Thanks for bringing this to our attention. Currently there are no new updates on this feature being integrated from UPS. Third party applications like ours do not have access to this feature. For this feature to be added within ShipStation, this would need to be authorized first by UPS. Thanks for your feedback on this and continue posting how this feature how improve your experience within ShipStation!

  5. 164 votes
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    Hi @everyone!

    Thank you for your feedback on this idea and letting us know how you would use tagging/rules to identify those repeat or first time customers- your use cases for this feature really help us shape how it would best fit into your workflow. Please keep commenting if you have new ideas so that we can best design this feature with your needs in mind. Our product team is still reviewing this idea and we’ll let you know once a decision has been made.

    AdminShipStation (Admin, ShipStation) commented  · 

    Hey @Cindy, thanks for checking in. We're still interested in this idea and would like to keep it open while we work on prioritizing it. In the meantime, can you tell us about what kinds of things you'd like to do when tracking your customers orders?

  6. 676 votes
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    Thanks for leaving your thoughts, everyone! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.

    AdminShipStation (Admin, ShipStation) commented  · 

    Hi everyone. Efficiently picking and packing your orders is still something we'd like to help with. For now, we're keeping this under review to allow all users to chime in until we've come up with designs or prototypes for you all to see. Thanks for your keeping an eye here for updates.

    AdminShipStation (Admin, ShipStation) commented  · 

    Hi @MrFent37, thank you for checking in. This idea is still on our radar and we're still interested in pursuing a way to help you verify your shipments. Currently, we don't have a timeline but will reach out to the active folks here in the product feedback forum when we have questions.

    AdminShipStation (Admin, ShipStation) commented  · 

    Hey @all. Thanks for your continued support and feedback on this idea. When it comes to more precise order fulfillment, ShipStation definitely wants any and all user insight. While this particular UPC-based scan feature has not been implemented, our product team takes all use cases and issues into consideration, even when a related feature goes live. We thank you for your patience as we test ideas like this and as other, newer features get rolled out. Keep letting us know how adding this feature will help your business needs and continue letting us how what this feature’s absence impacts your workflow.

    AdminShipStation (Admin, ShipStation) commented  · 

    Hi, everyone, thank you for all of your comments! Since our last update we’ve been busy with new partners (Tanga, Australia Post, and Stripe Relay are the most recent), 6 Weeks of Speed, request USPS pickup, Package Sets for multiple package shipments, and our own native inventory management to name a few features.

    We’re constantly working on many projects at one time, so while you may not see this particular idea turned into a feature, you may see another feature that may benefit you in our release notes. We’re still interested in turning this idea into a feature for all users and are researching the best way to solve the main challenges posted here.

    Thanks again for your patience and active comments! If you haven’t yet, please add your thoughts on your current quality control process today and what challenges come from it or bring up a topic not yet brought up like @paulstanger and @Jeff’s UPC vs SKU vs custom barcode comments.

  7. 9 votes
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    AdminShipStation (Admin, ShipStation) commented  · 

    Hi @Susan Suarez simplyWORKOUT -- thanks for the feedback! I'm sorry for the confusion in regards to how to handle GDPR. Please go ahead and let our support team know about this and we handle this for you. I've gone ahead and let updated folks on our end about this.

  8. 124 votes
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    Hi, everyone! Thanks for showing your support here! Can you tell us more about what you would use this feature for?

    From the previous comments it looks like some users are looking to use this for exchanges or more accurate accounting. Do you all agree?

    What do you think about our re-ship feature? Every time you re-ship an order, we will show you all the tracking numbers related to that order and its status. You’re able to change the order details for each label you re-ship.

    More info on re-ship (not to be confused with re-print): https://help.shipstation.com/hc/en-us/articles/206638607

    Please let us hear your comments in the forum and add your ideas with other users so we can get the full picture!

    AdminShipStation (Admin, ShipStation) commented  · 

    Thanks for checking for updates here. We’re still interested in duplicating orders and we don’t have a timeline on it. It isn’t on our immediate roadmap but it’s one we’d like to keep open for now.

    AdminShipStation (Admin, ShipStation) commented  · 

    @everyone - Thanks for the updates and your patience! If you haven't already, please add your thoughts on duplicating vs re-shipping, or what scenarios come to mind you're looking to duplicate orders for. We're looking to size the challenge at-hand.

    @Sara Gharacheh Quick Laptop Cash - That being said, what do you use the duplicate order feature for with your other shipping program?

  9. 92 votes
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    Thanks for leaving your thoughts, everyone! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.
    If you know any other users that are interested please send them here!

    AdminShipStation (Admin, ShipStation) commented  · 

    Hi @hm, thanks for checking in on this one. We're still reviewing renaming batches. Can you tell us more about how your batches are sorted and how you would like to rename them?

    AdminShipStation (Admin, ShipStation) commented  · 

    @Chris – At this time we don’t have an ETA as we’re constantly juggling projects, but any feedback you and other users provide can help push the priority of this idea. We'll be sure to update the idea here when there is news to share.

    @CHELSEA –Each batch you create will increment your batch number by 1. For example, if you’re just starting out with ShipStation and have done a few batches, you may have batch # 100006. The next batch you create will be 100007. Hopefully this information will help the batch numbers seem less random and chaotic.

    With both of those things being said, how are you using batches? There are batch notes you can add from the Batches section of the Shipments page, are those not very helpful?

    AdminShipStation (Admin, ShipStation) commented  · 

    Thank you for those updates and helpful details :) If you think of anything else, or if you've yet to add your thoughts please feel free to add it to the conversation!

    We read your feedback daily, and we'll let you know when there are updates.

    AdminShipStation (Admin, ShipStation) commented  · 

    Thanks for the updates, everyone! We'd like to hear how you use batches today just so we can make sure we're covering all the bases. Are you using them to group similar items, shipping services, or is it something else?

  10. 34 votes
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    Thanks for your input! You’re right that we currently have limited bulk actions for customs information, so we’d like for your idea to gain more support from other users before making a decision.

    Any information you can add here may catch the attention (and votes!) of users in similar situations. Please be sure to comment here in the forum if you’re still interested in having bulk actions for customs information.

    In the meantime, since we do not support Kickstarter directly, here is an idea from another user to integrate with Kickstarter you may be interested in: http://support.shipstation.com/forums/126593-request-a-new-shipstation-feature/suggestions/5619286

    AdminShipStation (Admin, ShipStation) commented  · 

    Hi @Jeff, thanks for checking in. Have you looked into setting up your product defaults? This would automatically apply a more appropriate description every time your the product imports.

    Here's more information on product defaults: https://help.shipstation.com/hc/en-us/articles/206639227

    Alternatively, if you only sell one category of products, you can have your customs description always read as "books". Here's more on that: https://help.shipstation.com/hc/en-us/articles/205900328

    AdminShipStation (Admin, ShipStation) commented  · 

    Ah, that's an interesting case. Thanks for adding that!

    Just to make sure we're all on the same page, while you can set customs information at the product level through product defaults, the only way to consolidate customs declaration lines is to do this manually. Is that right?

    AdminShipStation (Admin, ShipStation) commented  · 

    @Yatri Trivedi Spytec Inc and @James Takenaka Game Salute - Thanks for adding your comments here! The best way to populate your customs information is to use product defaults (unless the Selling Channel or CSV file you're using does not pass over any line item information like KickStarter in @Herb and @Tim's case).

    With product defaults you'll be able to automatically set the customs information per product, more info here: https://help.shipstation.com/hc/en-us/articles/206639227

    Is this helpful, or is there another obstacle blocking you from efficiently shipping your international orders?

  11. 3 votes
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    Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this new feature. If you know any other users that are interested please send them here!

    AdminShipStation (Admin, ShipStation) commented  · 

    Hi @Jeff,

    Thank you for following up. Can you please provide some more detail into how/why you assign order to specific users? Have you tried utilizing automation rules to assign orders to certain users? Any insight you can provide would be greatly appreciated.

  12. 21 votes
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    Thanks for bringing this up! We’ll keep this in mind, but would like to see more interest from other ShipStation users before we pursue a partnership. If you know any other users that are interested please send them here!

    As developing a seamless integration typically requires cooperation from both parties, we recommend reaching out to Fastway and expressing your interest in an integration to help expedite this process.

    AdminShipStation (Admin, ShipStation) commented  · 

    Hi @Paul,

    Thank you for your feedback. As developing a seamless integration typically requires cooperation from both parties, we recommend reaching out to Fastway expressing your interest in an integration to help expedite this process.

  13. 108 votes
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    AdminShipStation (Admin, ShipStation) commented  · 

    Hi @expressre

    Thanks for checking in on this one. We’re still interested in this idea - at this time it is not on our immediate roadmap but it’s one we’d like to keep open for now.

    AdminShipStation (Admin, ShipStation) commented  · 

    Hey all, I wanted to give you an update that should hopefully make things easier for you come tax time if you collect sales tax from your customers. We've opened up the "Tax Paid" field in both the grid on the Orders page and in the available fields for filters (and thus, it's also available for automation rules), so you can easily find orders and create filters or rules to find which of your orders included sales tax that was paid by your customers. If you pair this with the export tool, it should make filing your sales tax returns that much easier. Since it's not a true "Sales Tax Report", we'll still keep this request open.

    AdminShipStation (Admin, ShipStation) commented  · 

    Hi all! I wanted to give you a walkthrough on how getting this data is possible for most of you with some new features in the new ShipStation.

    1.) Create a filter for the state(s) in which you collect sales tax. Save this filter.
    2.) When it comes time for sales tax, go into that filter, and filter it further by selecting the date range for which you need to report sales tax. For instance, in Texas, we'd select the previous quarter's months.
    3.) Now, go into Other Actions -> Export, and export your data to a CSV file.
    4.) Sum the Order Total and Tax Paid columns to get the total amount of sales and sales tax you collected in that time period.

    We realize this is not a complete solution as tax rules can be tricky and vary by state. That's why we're keeping this request open. Hopefully, the above steps will help some of you when it comes time for submitting your sales tax. For those of you who have more complicated sales tax to submit, one of our partners, TaxJar (http://www.taxjar.com) may be able to help.

  14. 15 votes
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    AdminShipStation (Admin, ShipStation) commented  · 

    Hi @All,

    Thanks for leaving your thoughts! We’re still interested in this idea. It isn’t on our immediate roadmap but it’s one we’d like to keep open for now.

    AdminShipStation (Admin, ShipStation) commented  · 

    Hi!

    To help understand your workflow better, what are some of the reasons that you are needing to split these combined orders?

  15. 1 vote
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    AdminShipStation (Admin, ShipStation) commented  · 

    Hi @Gilbertz,

    Thank you for reaching out. Can you please provide some additional information on this request. Are there specific selling channels or do all of your stores have pending orders? Can you also advise why those orders would be in a pending status?

    We appreciate all your feedback!

  16. 160 votes
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    We’re looking into what it would take to build this feature for you. Currently in order to do USPS returns each of you would require your own USPS returns account which costs ~$1,000 per year with USPS. We are researching possible solutions that would not require that expense.

    AdminShipStation (Admin, ShipStation) commented  · 

    Hi @Matt,

    Thanks for checking in, we’re still interested in this idea. It isn’t on our immediate roadmap but it’s one we’d like to keep open for now.

  17. 236 votes
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    Hi @Daniel, currently, our product team is still reviewing ways that this could be implemented. As we continue reviewing this request, any feedback or insight you all have on how your current integrations with ShipStation pass item-level information on kits/bundles will greatly help us to best find how we can support this within our system with the best account-wide support for any and all marketplaces sending these Bill of Goods over to us.

    AdminShipStation (Admin, ShipStation) commented  · 

    Hi! Bundles and Kits are product types that we at ShipStation are always looking into implementing, however they present a unique hurdle in how products import from our varying partners. Basically, there's no "one size fits all" approach we could do for making bundles or kits for ShipStation products. Moreover, the only way that bundled items/kits can be supported from all of our integrations is for each item to be considered "one line item". These two factors make support for bundled items something that require a lot of research.

    We thank you for your patience as we continue to look into how to overcome this hurdle and allow for bundled items/kit support within ShipStation. And keep providing your feedback!

    AdminShipStation (Admin, ShipStation) commented  · 

    Hi! And to best document this request, which marketplace/selling channel are your bundled items importing from? And do you know if the individual SKUs are being imported into ShipStation alongside the bundled SKU?

    AdminShipStation (Admin, ShipStation) commented  · 

    Good idea, @Amy! We'll be combining the feedback here to a similar idea to make sure we have a single laser focused idea instead of having a few dispersed ones.

  18. 101 votes
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    AdminShipStation (Admin, ShipStation) commented  · 

    Thanks for checking in on this one. We’re still interested in different ways to pay for a return label and we don’t have a timeline on it. It isn’t on our immediate roadmap but it’s one we’d like to keep open for now.

    AdminShipStation (Admin, ShipStation) commented  · 

    Hey @MelissaLehman, thanks for adding your comment! How often do you say your customers are opting to return their orders on their own?

  19. 4 votes
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    Hey @Dave, thank you for bringing this up! You’re right, the order number is the identifier in which we can look for to update order information. For example, if you mis-mapped product name and SKU you can re-import the file with the existing order numbers to update these fields.

    One other thing you can look into is deactivating your manual store and creating a new one. This will hide all orders associated with this store.

    And if you’re looking to create shipping rates, have you looked into the rate calculator? This will let you provide quotes to potential customers or for you to get a better understanding of the available shipping services. Here’s more information on this: https://help.shipstation.com/hc/en-us/articles/205901588

    Please let us know here in the forum what you think!

    AdminShipStation (Admin, ShipStation) commented  · 

    Currently, orders can be moved into the cancelled status and/or merged into an order record that you want to use as a "deleted order". Furthermore, the only way to hide an order from view completely is to inactivate a store. To completely delete an order would also delete all other data included in an order, including the customer record, product record, etc.

    Also, when an order is cancelled, it will not be updated any further, nor can it be automatically moved to any other status.

    What are the advantages you see to having historical data fully deleted from ShipStation as opposed to its current design?

    AdminShipStation (Admin, ShipStation) commented  · 

    Currently, orders can be moved into the cancelled status and/or merged into an order record that you want to use as a "deleted order". Furthermore, the only way to hide an order from view completely is to inactivate a store. To completely delete an order would also delete all other data included in an order, including the customer record, product record, etc.

    Also, when an order is cancelled, it will not be updated any further, nor can it be automatically moved to any other status.

    What are the advantages you see to having historical data fully deleted from ShipStation as opposed to its current design?

    AdminShipStation (Admin, ShipStation) commented  · 

    Currently, orders can be moved into the cancelled status and/or merged into an order record that you want to use as a "deleted order". Furthermore, the only way to hide an order from view completely is to inactivate a store. To completely delete an order would also delete all other data included in an order, including the customer record, product record, etc.

    Also, when an order is cancelled, it will not be updated any further, nor can it be automatically moved to any other status.

    What are the advantages you see to having historical data fully deleted from ShipStation as opposed to its current design?

  20. 94 votes
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    AdminShipStation (Admin, ShipStation) commented  · 

    Hey @All.

    Thanks for leaving your thoughts, everyone! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you're currently doing it will help our product team to implement new features.

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