jedc

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    Thanks for posting your idea here, @Julia! At this time delayed notification is tied to both marketplace and customer updates. Is there something you’re looking for with a delayed shipment email confirmation?

    From ShipStation users to my own ecommerce experiences, I’ve seen email confirmations edited to: “Your shipping label has been created, please wait X hours before checking your tracking number” and this alleviates your customers reaching out to you.

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    jedc commented  · 

    I would like to see something similar to this. Customer email goes out first, marketplace notification goes out later. Splitting them off and giving those two things individual options (since they should operate independent of each other) would solve both problems. This is crucial for eBay orders on which you're rated by your shipping times. If we ship on a weekend and auto-post tracking on eBay immediately, we can potentially get dinged for not physically shipping the item fast enough. We also don't want the customer to feel ignored, so email first and marketplace push later would be amazing.

    jedc supported this idea  · 

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