spiffingjewelry

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  1. 157 votes
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    Thank you for all your feedback.

    This idea is under consideration as we look at ways to improve the Branded Returns Portal. We are still seeking feedback on what the ideal experience would be, both from the merchant perspective as well as from your customer perspective. Please feel free to leave additional comments with your thoughts about how you’d like to see this implemented.

    spiffingjewelry supported this idea  · 
  2. 188 votes
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    Hi, everyone! Thanks for showing your support here! Can you tell us more about what you would use this feature for?

    From the previous comments it looks like some users are looking to use this for exchanges or more accurate accounting. Do you all agree?

    What do you think about our re-ship feature? Every time you re-ship an order, we will show you all the tracking numbers related to that order and its status. You’re able to change the order details for each label you re-ship.

    More info on re-ship (not to be confused with re-print): https://help.shipstation.com/hc/en-us/articles/206638607

    Please let us hear your comments in the forum and add your ideas with other users so we can get the full picture!

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    spiffingjewelry commented  · 

    When we re-ship an order, we usually need to re-make it, as our products are handmade. The ability to duplicate an order would allow us to assign it to the proper team member to be made and reshipped.

  3. 77 votes
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    spiffingjewelry commented  · 

    Agreed! Having to manually enter date and time and name for each note and hope it doesn't accidentally get deleted or modified by another user is a huge pain.

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