Torbett Crocker SupplyDIRECT Inc

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    Hi @erainey, thank you for taking the time to post this! The declared value depends on what information ShipStation receives from Shopify and I’m not seeing any information to tell ShipStation how to discount products accordingly.

    If feasible, I would try using Shopify’s “Price” and “Compare at Price” if you’re discounting individual items to signal to your customers there is a discount.

    If this is a product-based discount you might find it helpful to set the declared value for your products in ShipStation. This is located under “Customs” when you are viewing Product Details for a sku.

    Lastly, if neither of the options above are applicable, I recommend making these orders more visible so you and your shippers know to adjust the declared values by applying order tags with automation rules. The rule would look like “If SKU is X, then apply order tag Y”, then you would use a…

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    Torbett Crocker SupplyDIRECT Inc commented  · 

    We would like a default setting where all international shipments default to 'buyer pays customs duties' for commercial invoices and so documented on them for broker/customs officers in recvg country.

    Torbett Crocker SupplyDIRECT Inc supported this idea  · 

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